BEST customer service EVER! Each and every representative from the windows to the offices have…read morealways given me top notch attention and care. Thank you for your continued excellence!

We went in to a WF in Richmond to open a new account. The staff said we would be unable to do so…read moreuntil the next day (with 4 branches within a 15 minute drive, and we would have to make an appointment). Went somewhere else and opened an account in under an hour.

Kaley is awesome when it comes to finding solutions for small business problems! She's a huge help!…read more Would've been 5 stars, but their credit card processing contractors are terrible.

Convenient location with adequate parking and it has drive-through service lanes as well as an…read moreexterior ATM. The building is very clean and the personnel are very friendly. They are ready to help with unusual requests.

Unbelievable on the wait un real to have 4 lanes open and yet still wait 35mins in line!!!!! Wowread more

Worst bank i have ever encountered. the staff is by far the worst i've ever experienced. they are…read moreincredibly rude and act completely put out when you just walk into the branch. they have lost my funds (not even kidding) i have had to pay for statements which is the most ridiculous thing ive ever encountered with a bank. they are not helpful and their tellers are the biggest bunch of morons in Virginia

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Midlothian, VA branch or find us online.

I've been a Bank of America credit card holder since 1996, and I went into this branch to order a…read morenew card because of a damaged chip. What great service! I was greeted as soon as I entered the branch and escorted to one of the bank employees. The verification process made me feel secure, and the entire process was super easy. And, they walked me through the entire process! I love this branch's professional, friendly, and customer oriented approach to business. In today's world where most banking transactions are done on line and impersonal, it's nice to feel like a valued customer when you have to visit a bank branch in person.

The service here is generally spot on, it seems they never have enough people working at any given…read morepoint. Today I went in and I was there around 4:30 needing ones. I waited behind one man for 20 minutes to find out that they were out; all of the ones. Who gets out of ones?! You're a bank, out of ones. Wow. It seems that with most businesses in the Westchester commons area they are behind the curve when it comes to supplies and the amount of the people working, they are generally understaffed where ever you go in the shopping center. Other than that the service I received was good, no complaints.

I am a very satisfied member of the credit union. Each time I need service, my concerns are met…read morewith pleasant employees, who are able to take care of whatever information or service I need.

I don't want my personal business out there but they came through for us. The staff is very…read moreprofessional and knowledgeable.

This is the BEST bank around by far!! Not even a close 2nd. Stephanie at the Midlothian branch…read moreacross from Sycamore Square always is an absolute pleasure. They are consistently serving with a smile, even over the phone you can feel it.

They rolled over a cd to 1.5% when rates are 3 and 4 %. They are ripping off their customers.read more

VACU has always been very helpful to me in various matters throughout the 30+ years I have been a…read moremember. They have been courteous, knowledgeable and efficient. I am glad to be a member of VACU. They have been there for me in settling disputes with various entities, which I do not care to go into right now. They have also been helpful when I needed to get financing for purchasing at least one vehicle throughout the years and have even protected me in dealing with potential spammers!

I am grateful for VACU has they have helped me purchase our first home 25 years ago and we outgrew…read morethat one and they grew with us to or current home. The team really looks to understand my needs and tries to make sure that we understand the process. I refer all my family and friends here.