Capital one Cafe located on the ground floor of short pump mall. Very welcoming vibes. You see…read moretheir logo everywhere. Nice lounge design, regular tables and high tables. ATM at the back (a must). Drink menu and pastry on display. Got a unsweetened black ice tea. Good for the hot day. If you used Capital one card to purchase, it's 50% off. Great promotion and nice surprise for us.

This cafe is located on the ground level of Short Pump Town Center. The cafe is very pretty with…read morelots of sitting space all around. At the back, there's an ATM and banking customer service location. In the cafe, they serve bunch of drinks, bakery snacks and sandwiches. For some hand crafted drinks, they offered 50% discount when paying with Capital One credit or debit card. But there's no restroom at the cafe. We went to the cafe to take a break from the heat wave outside. The supervisor at the store was very welcoming, greeting every guest who was walking in. I ordered their summer special Island Spritz drink and got the 50% discount for using my CO card. The drink was ready in a minute. Super quick service. The staff members were patient and friendly at the register. I liked the drink a lot, could totally taste the pineapple and the coconut flavors in the drink. While resting at the store, we also found they had some DIY Pinwheels for free. Overall had a wonderful time chilling at the cafe.

I switched to Townebank about a year ago and have not regretted it. I've been given good advice as…read morefar as how to deposit my money and am now earning a great interest rate on my savings account. Highly recommended.

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

This branch is always super fast and nice, but Virginia credit union has disappointed me again and…read morefor the last time. Over the last 3 years my account has been hacked and has had money taken out without my consent or knowledge multiple times. In result I have removed my money from my account and now will be banking with a new bank.

You know it's bad when someone is upset enough to review for a BANK. Since the pandemic, VACU has…read moresold out it's customer service side, which was the only selling point on the institution to begin with. For a credit union that doesn't offer the services of a larger bank and now has the exact same level of customer service/satisfaction, there is NO reason to bank with Virginia Credit Union. They are quick to bill and slow to explain why, their phone service borders upon unusable, if issues arise throughout any process they never provide individual support and are quick to shut down any progress at any given moment, they fail to treat customers as individuals and prefer to see us as more numbers on a page. Perhaps only the government has left me as frustrated as this bank. In a world of inexpediency, laziness, and bureaucracy, VACU is one of the worst offenders. Save yourself the head and heartache and get a piggy bank - it'll treat you better.

I'm not sure what all the negative reviews are about. I had an auto loan in the past with no…read moreissues and I only had a savings account with them. I recently signed up for a checking account so I could make paperless payments. Once again...no issues with auto pay account and payment went through with no issues.

The worst credit union ever. Charges all kinds of fees with no explanation. If you are looking for…read morea credit union, I advise heavily against this one.

Tom is such has shown is an outstanding Financial Planner. He is very knowledgeable and, he is very…read morecommitted to his clients; regular market updates and suggestions are an example of this. Highly recommended in Richmond - the best!

We have been working with Tom and highly recommend him for your financial planning. He is an…read moreexcellent listener and spend the time tailoring our needs to the best product. We feel quite comfortable working with Tom. He is one of Dave Ramsey's ELP's which is always a good endorsement. You won't go wrong working with Tom. Beth & Jim Antal

I think this is a good bank. I was reading through the comments and I have to say they have valid…read morepoints, there are things I wish First Citizens would change. However what they lack, they more than make up for in person to person service. They are always friendly, and always seem to bend over backwards for our us and our accounts with them. It has the small town feel which a lot of banks don't have. Now if they can merge that small town personal feel with little more high end tech, it would be 5/5. But I'm Very happy we bank with First Citizens Bank! :)

This is not the warmest First Citizens that I have visited, but I think the staff is Professional…read moreand that they are trying to be an efficient bank with a small town, friendly feel. I will commend Colleen on her extraordinary customer service and Keith is kind, once he get to know you. I would recommend this bank and I feel that they will only improve.

Really bad. This is the second Saturday I waited 25 minutes in teller line. Two tellers, kept…read morehaving issues, manager seems very confused and frazzled. I dread coming here when I have to bank on a Saturday.

Went to withdraw 4 hundred dollar bills from my account to bay a bill at another bank. When I gave…read morethe bills to the other bank they told me that one of the bills was counterfeit. So they took the bill and told me they would start an investigation. Be careful about withdrawing large bills from this or any bank.

We worked with Rick Gilbert at RatePro. He was always available to us to answer any questions or…read moreconcerns that we had and always returned our calls promptly. He was a real pleasure to work with. I would highly recommend him for your mortgage needs. He's the best of the best!!

We worked with Jesse from RatePro for our 10/2023 home purchase. We really enjoyed working with…read morehim. He is very responsive to any and all questions. He really took the time to find a product that would suit our needs even though he did not have the product that we were originally searching for. We got a better outcome with the product that he devised and selected for us than we would have had we went elsewhere to find what we were originally searching for. He is well versed in his field. He was there for us at every step. I look forward to working with RatePro again!