Terrible experience and it turns out the bad customer service came from the owner of the company. Yelling and swearing over the woman who was trying to talk to me on the phone. Very disrespectful when I called because the tow truck was an hour late to meet me, yelled, "it's on it's way" and hung up on me. Answered the phone saying "Dispatch" no company name or anything and then hung up. Lied, the tow truck was not on it's way, thus the phone call from the woman at the tow company who was trying to explain the circumstances...him, the owner, yelling in the back ground for me to "leave my "fkn" keys under the seat" - in downtown Halifax, NS!! and continuing to yell over the woman on the phone with me to give him "the fkn phone". Then doesn't pick up my keys from my residence because truck wasn't on its way after all, until 9 pm. Then my car wasn't delivered to the shop by the next morning - it was sitting at the tow truck lot! Losing a day of service by the repair shop. C&L were being paid by the insurance company and whatever they charged they should not be paid. Owner was rude, lied, swore, yelling over a poor woman at his own company. I told the insurance company there should be a wellness check on her by the way he sounded, treating her. DO NOT EVER hire them as your tow, people like him should not be in the business of serving the public. read more