I needed to get a trailer hitch installed on my 2022 Nissan Rogue Sport. Cyrus stated that it was…read moresomething he had done in the past, but would look up the specific model number to ensure that he'd be able to do it without issues. That right there stood out for me, because someone else may have just said yes, and did the job incorrectly. Cyrus contacted me after a few hours and assured me that he would be able to do it. Cyrus was very professional and courteous in keeping me updated with the time of his arrival. His price was very fair and he did an excellent job. He made sure that I was completely satisfied with the install before he left. I will definitely be using him again.

Changed oil and filter in addition to tune up(spark plugs change). Great job and very clean…read more Definitely recommend.

Very fair and honest. Rich, the gentleman at the counter is a very friendly and called with status…read moreupdates.

Had an appointment early in the morning to purchase an install 4 tires. it took over 4 hours to get…read moreit done. They had already secured the tires, so they knew I would be there. That's an hour a tire. Way too long.

Piedmont Tire and Auto has my complete trust. Had purchased tires from them many years ago. Was…read morerecently told that I needed new tires, went to the usual tire places, received quotes and then remembered them. I called, told them the make, model, and wanted something good in snow, rain, and off road (for a Jeep). They answered a few questions, ordered the tires, I scheduled the appointment, got them put on, and when I went to pay thought it was a mistake because the price was so low. After paying, was driving off the lot and immediately noticed a huge difference - it rode much smoother. The next day, researched the tire brand thinking with such a low price, it was a bad brand - only to discover that the brand is a recognized one and of high quality; additionally, the specific tire's description specifies that it is made for snow, rain, and for off road. I love, love, love Piedmont Tire & Auto. The professionals are incredibly good, attentative, and polite. One recommendation is to either drop it off or Uber somewhere while waiting. Though they are efficient and operate, smoothly, they have a constant flow of customers. They appreciate buffer time to accommodate everyone.

If you want yourself and your family to be personally attacked on social media for criticizing a…read morebusiness, go to John Filippone! if you want to have perfectly intact parts replaced (oil pan) and be charged hundreds for them (albeit refunded at the price of a cliental) while the mechanic slams the door in the office after being questioned about it, go to piedmont. Questioning why an intact part was replaced will get you "fired as a customer". If you want to have the same issue regarding tire vibration that cut through 3 pairs of tires in around 2 years, go to piedmont. If you want to be told its balancing, no its alignment, no now 3/4 of your rims are magically bent the day after we replace and rotate your tires even though we stated the bend was not there when you brought it in 4-5 months prior but its absolutely not our fault and is "impossible" for it to be, go to piedmont and lastly, if you want your father repeatedly implied to be giving "bad advice" .. because i guess a young woman cant ask questions of her own accord regarding HER car.,. based upon a singular, previous appt where my father questioned why a perfectly intact oil pan (which now his oil leak is WORSE after going there AND they put regular oil in instead of full synthetic???) was replaced and charged, go to piedmont!!! Not just haymarket piedmont- all piedmonts! I tried to give them the benefit of the doubt for a long, long while, even referring my family there given their cult following- but 2 years later, at least 4 pairs of tire purchases later... i have the same problem i walked in with years ago, and now the owner, John, utilizes his platform of 33,000 locals to villainize prior customers, make personal attacks, and cruel allegations. Of note: John frequently offers money up for anyone to grab regarding either tire service, coffee, etc. If you contact him about this, he will warp it as asking for handouts. Also, on the very large facebook forum, the group rules state fundraisers must be approved by admin (him). If you ask him to post a medical fundraiser for medical equipment (saving a sick service dog), he will again warp it as asking for handouts to the public. He will then utilize his platform of 30k locals to bash previous customers- including posting their picture with name calling and cruel accusations. This is the caliber of businessman you are dealing with.

The VW dealer told me I needed new rear brakes, but the price seemed way high (pads and rotors. I…read morecalled Gainesville to get a price quote, hoping to save a few bucks. They asked me to come in so they could look at it, as Atlases have a couple of versions, and they wanted to verify the setup. I came in, they pulled the wheels and told me the price (much better, 30% lower), but that I should wait 5k miles, that there was plenty of life left, and it would certainly pass inspection. No charge for the inspection. I was fully ready to do the job. I am impressed by their honesty and will return for the job in a few months.

I went to Gainesville Garage for an oil change because I had a $35 coupon, but the experience was…read moreextremely disappointing. First of all, they refused to give me a price over the phone. When I arrived, I found out why - the price was outrageous. The shop nearby, Piedmont, quoted me about $120, but even after applying my coupon, Gainesville Garage charged me $230. Absolutely ridiculous. They also don't show on receipt that what oil they used. They also tried to upsell unnecessary services. I know my brake pads need attention, but they claimed I needed a brake fluid change -- even though I had it done just one year ago. Clearly a tactic to inflate the bill. On top of that, they told me that European cars like Audi need an oil change every 5,000 miles, which is simply false. Audi recommends 10,000-mile intervals. This kind of misinformation is unacceptable and feels intentionally misleading. I regret not reading the reviews or knowing price before going. This shop misleads customers and overcharges. I won't be coming back.