I am giving Sanctuary Gardens one star only because zero stars is not an option…read more
Sanctuary Gardens designed and installed landscaping around my pool and hardscape area. We did not request the specific plant species or placement. We relied on Sanctuary Gardens as the landscape professionals to select appropriate plants and locations.
They selected and installed large bird of paradise plants extremely close to my pool deck, pavers, coping, lighting, and related hardscape. The plants were installed only approximately 17 months ago, and the problems began approximately 13 months after installation. These are not root issues that developed over many years.
The roots lifted and distorted pavers, created uneven walking surfaces and potential trip hazards, and became entangled with my landscape-lighting wiring. I am also concerned about potential future damage to pool-related plumbing, electrical components, coping, and below-grade infrastructure.
I made repeated efforts to have Sanctuary Gardens address the problem, including warranty-related requests, insurance-related communications, and formal communications through legal counsel under Florida's Chapter 558 construction defect process.
In my experience, Sanctuary Gardens has ignored the communications, denied responsibility, failed to resolve the issue, and failed to provide requested information through the formal process. They seem to have an excuse for why every issue is supposedly not covered.
Based on my experience, I would NEVER recommend Sanctuary Gardens. Homeowners should proceed with extreme caution, especially for landscaping near pools, pavers, coping, lighting, plumbing, electrical systems, or hardscape.