Simple: They gave me a quote and when contacted again the price increased $130. Scoundrels....what…read moreelse? no live people to speak with.

In April of 2023, I brought my car in for a new windshield. After drop off they started pulling off…read morethe glass only to then realize they did not have the replacement in shop. Was told the truck never showed up. Drove that cracked windshield on a previously scheduled trip to DC. It was less than optimal. Upon return, the window was installed and they took some money off for the trouble. The windshield cracked again and the shop I used this time informed me the wrong windshield was installed. I am glad I went to a different shop this time that is properly run and using the right materials.

This place is amazing. I have used them a few years back on another chip and went in this morning…read moreto get what appeared to me like a crack looked at. They saw me right away and told me that it wasn't a crack but a chip and can definitely be repaired. What's more is that they squeezed me in right then and there without me having to ask, which was amazing. On top of that, they handle the insurance stuff, and all I had to do was start a claim online. But all this would be useless if the repair was not good, right? There is no need to worry as after the repair, it is now really hard to see that the damage was even there. I really wish I had taken a before photo. All in all, everything was easy, and everyone was so friendly and helpful from start to finish. I highly recommend Portland Glass of West Lebanon.

They completed a warranty repair for us that involved replacing a large frame. Overall I was not…read morepleased with the workmanship. They broke several pieces of the vinyl siding on the outside of the house (and I think they would have just left it if I hadn't mentioned it), and then they simply caulked the cracks with silicone. He said that he told me when they made the estimate that damage to siding was to be expected, but he didn't actually tell us that. They elected not to use a drop-cloth outside, leaving me to clean up bits of spray foam from the demolition work with a shop-vac after they left. Then, I found no less than 2 dozen nails in the grass! The trim was only tacked up with a few nails; it wasn't level and wiggles around. There are handprints on the window sashes, too. I did call and have them come back to pick up the nails. Hope they got them all ... they were galvanized so a magnet wouldn't work. For the $$$ we paid in labor, I definitely expected workers who could clean up after themselves and take a little more pride in their work.

Great customer service! Helped with my insurance claim. Free small repairs to windshield glass if…read moreoriginal product damaged again.

Responsive and quick to solve shower door issue along with window solutions…read more Nice to have a reliable resource to call

I don't always take the time to right a review unless I've had a really really good experience or a…read morereally really bad one. In this case it's GOOD! This is only my second time having to get my windshield repaired, and this time it was a replacement. I wasn't expecting that because GEICO doesn't seem to be aware that Vermont requires a replacement if a crack is more than the size of a quarter, not the usual dollar bill from where I moved. However, before I even learned that I had missed my afternoon appointment and they were happy to reschedule me for the next morning. But when I arrived the next day, that's when I learned I needed a replacement instead of a repair. They were able to schedule me back the very next day. And they did an awesome job! It looks as good as new. The people there are also super professional and friendly every time I've stepped in the place. Hopefully I won't ever need another windshield repair, but I know where I'm going as long as I'm living in Barre!

No mobile service offered for my windshield. Scheduled for in-shop online. Was advised by a…read morefriend to call to ensure they had the part, so in the AM called to confirm they had the part as it's an hour drive to their shop. They confirmed they have the part. Got there and the windshield was "not usable" so turned away. Now have to cancel other appointments to come at the rescheduled time.

Small town business that has great service! High Quality work! Price is reasonable! Takes…read moreinsurances. You can wait for your service or they can call when they are done! I highly recommend to go to this establishment to get your auto windows fixed.