DO NOT WORK WITH THIS COMPANY. Honestly the worst experience dealing with a company. They didnt…read morecharge me my premium for 8 months and then drew a lump sum which put me in a tight spot with bills etc. I have had to call, email and raise hell to try and get someone with enough common sense to see what happened and to get me any sort of info. Each time I called the person was unable to help unless i asked for a supervisor. Each request was met with 5-10 day waiting period for "processing time." I even have documentation for all issues shown. A co worker also said they tried to do the same lumpsum draw after a few months and he was able to get his bank to deny the draw. DO NOT WORK WITH THIS COMPANY. I can only assume that if the refund process is this bad that the rest of the policy/claim service is just as bad. DO NOT WORK WITH THIS COMPANY.

The Customer Service is top-notch. The customer service rep explains everything with each unit of…read moreinsurance. There are a lot of choices with each type of coverage. It can sound confusing and overwhelming, but the reps are very knowledgeable. It is your choice. There is no sales pitch here. I did listen to the rep's recommendations when I was unsure or hesitant. After your session, everything's printed out. Or if one has opted for email notification (paperless), one can set up an online account on their website. Claims are easy to file online or if you wanna go old school, you can print out the forms from the website. You can also fax your paperwork (receipts, documentation) to the company. You can can also select getting the traditional check in the mail or use direct deposit (which I find is very convenient, for my situation). This is a Supplemental insurance company that offers products like life insurance (there are many choices, cash value, death benefit), accidental death and dismemberment (ADD), and critical illness/hospital visit, disability insurance (like AFLAC), cancer policy, etc. One can choose individual plans and family plans, when available. Again, no pressure. You decide what coverage you need. We've had at least three or four meetings with this company. Any changes to your policies? You can contact them online (it is encrypted) or you can can call the local office. Of course, if there are any life changes (marriage, divorce, had a child, etc.), you will want to notify the company. I highly recommend it. (One never knows when one will need surgery. This is peace of mind.)

I called on Monday and was able to come in on a walk-in basis, as her appointments all rescheduled…read more Unfortunately I came later in the afternoon and ended up holding her over for 40 minutes. I felt so bad, but not once was Sara rude or try to rush me out. I came to get my new to me vehicle registered and the person I purchased from messed up the title so it took a phone call and an email to ensure that was fixed. Sara did inform me it COULD be 2 weeks before we received our registration, however it only took a day (after submitting the additional paperwork needed)! They provide a SERVICE, and it was well worth the fee! I for sure would not be standing in line at the DMV and the soonest I could go in was 3 months away. If you value your time, just go here!

Thank you Sara for helping me find the perfect insurance for my truck and home. I can't believe how…read moremuch you we're able to save me. You are truly an angel in disguise. The fact that you took extra time to explain my coverage and found me the best deal has turned me into a life time client. You'll never lose my business. Keep up the great work. You destined for greatness.

Rewewal Policy- for Auto and Home, every July on both policies…read more We called numerous companies, however, their quotes were coming in higher, and on one, provided less coverage, on the Home policy. (I have written reviews recently on the quote exerience. One vendor was not available at the time, so this was also noted.) Our agent had told us that rates increased this past December. If you pay in full, there is an additional discount. We have the safe driver app discount as well. (Flaws noted with the system, as previously shared, on the previous review.) Home Policy was just under $600. This policy is for the year, 12 months. Auto policy is for six months. Thank You for working with us. Appreciate the time you took, in seeing what you could do, for us. We upped the deductible in order to lower the overall cost.

I cannot say enough good things about Stephanie at American Family Insurance! My husband and I were…read morein need of insurance for our home, our vehicle, and for other elements of our lives. We had many specific requests. So, we needed an insurance company that could satisfy all of our needs, and at a decent price. It was also important to me to work with a company and agent who has a good track record of customer satisfaction and consistent positive reviews. Tall order, right? In walks Stephanie Matamis checking ALL the boxes, and then some. I had spoken with several different insurance agents before Stephanie, and she was, and is, the only one who truly, genuinely cares about her customers. She spent a lot of her time with me, making sure that she truly understood all of my and my family's needs. She listens, and she also answers my questions clearly and thoroughly, too, explaining everything along the way and making sure that I completely understood every step of the process. I'm so happy and grateful that I crossed paths with Stephanie, and I highly recommend her to anyone looking for an agent they can trust and rely on, and who truly cares.