Alex is awesome! He helped me out when my insurance expired and needed coverage fast so that I did…read morenot get charged from the DMV. ALSO! I accidentally locked my keys in my car and Alex offered to give me a ride across town and drop me off at my house to pick up keys! He asked for nothing in return and helped me out of a jam that day. Thank you Alex !! Also I am coming back to do my taxes with Juan. He's been in the business for countless years. He knows his stuff !

WORST CUSTOMER SERVICE!!!! Teresa the representative lacks customer service skills. I was on hold…read morefor over 15 min before I hung up, the only reason I stayed on hold was because I really needed some information. If you do not want to provide good customer service then you should not work there!!!! Very Angry and unsatisfied customer.

Lady that works there is so patient with me I had so many questions not once did I feel here get…read moreannoyed with me like many people have done . I walked in 5 min before lunch asked if she had time to help me with out a hesitation she invited me in and assisted me . She was able to provide me with some insurance for my vehicle that same day . I will be recommending this insurance agent to all my friends . She also informed me she helps with dmv services and explained the whole process to me will definitely be back when I need any dmv services .

I have been dealing with LA insurance for over 20 years I had started off at the location on…read moreTropicana and nellis and they are awesome over there but this location on East Sahara and nellis they are the worst the disrespectful female that works in there has got to be the worst human being ever she has no respect for her elders let alone a long time customer she is not helpful she's not courteous she doesn't have a respectful bone in her body I would never recommend this office to anyone I wouldn't recommend this office to my worst enemy since she's come into that office I refuse to go in there I will make my payments online

Great quick service... searched multiple locations for a nortary & title change... she was honest &…read morebest priced overall 10/10

I highly recommend this place, they surely can assist you with pretty much any auto motive…read morenecessity including DMV services. They're always ready to help make everything so easy and quick for you with a great attitude therefore the service and experience over all is phenomenal!

Drop your current Insurance come to them!!!…read more Truly they're the best insurance agent I've ever had, especially Paola she always makes sure she meets my exceptions with customer services. She's nicest & funny. She's also quick to responded when you email her & quick with anything you ask her. They try to work with you with pricing, I think that doesn't matter as longest their on point with 5 star customer services. Quality over Quantity!!! Thank you guys for doing the BEST at what you do!!!

I have had it with Leonal Alberto. And his Cactus location. Been a customer of State Farm over 20…read moreyears. And its s joke. Always a push off answer from tis office. Phones not turned on in the morning ? Don't answer text messages? Can't explain billing questions just push off to underwriting. Southern Highlands, Mountains Edge and Silverado Ranch don't waste your time with this place. Ive even tried to contact this so called owner personally Leonal and it's impossible. Just as bad as Cody Clark State Farm. Find another insurance provider. And for the record im employed, own a home , no accidents, nothing. Just poor service and never a straight answer from these people,,,,,,,just push it off to someone else,,,,,,,,,

Speaking to an agent, my policy was supposed to be backdated and because the freeway agent did not…read moredo it and because you are not allowed to record calls so customers cannot prove the consistent mistakes that freeway agents are constantly making my vehicle registration has been suspended and I have just been fired from my job just for being insured through freeway auto insurance. I have spoken to a manager who has said that there's nothing they could do about it and at this point being insured through freeway auto insurance destroys lives, and the only thing they are going to say even the managers is sorry and we understand, but you have to pay for our mistakes. They have made countless errors month after month in the Las Vegas area and they make customers pay for their mistakes. That is the way of freeway auto insurance.

Slow people working here. I got insurance and was in the process of registering my vehicle. They…read morewent and scheduled my DMV appointment and everything. When u arrived they tell me that the insurance people typed a "U" instead of a "V" on my vin. So I couldn't register my car and had to go back to the insurance place, waste more gas, and let them then know to fix the issue. The lady apologized and got it taken care of. But that doesn't cover my time or gas. My smog would also by expired by then so I'll have to waste more money. Just a whole hassle. I'm losing a lot because they're careless. Wouldn't recommend.

I cannot say enough how great this place is! They saved me a full on butt ton of money on my…read moreinsurance. I only wish I would have found them way sooner. Plus the woman in the office is quite nice and really nice to look at. They saved me $189 a month on insurance and I got more coverage.

Allstate in general it's the worst insurance company , I called a towing service last night by 10…read morepm and the truck showed up at 6 am wtf??

Great customer service from Joe. He's very professional and I highly recommend him. If you are in…read moreLas Vegas area definitely reach out to him. I'm very happy with my services. Thank you , Joe.

Best price on insurance, best customer service, Long time…read moredoing business, and will do for more, 5 cars insured with theme, and still the best on the valley, great value for your business..!!

Superior el seguro de la gente. Great people and a great establishment. Nothing but professional…read morepeople with great knowledge on insurance for all your insurance needs! Go and ask for Edwin he will get you right and you'll be on your way! Thank you superior!

They offer me great service from going in and getting quick quote estimates. Friendly and helpful…read morepeople.

They never answer that phone.its all the time the same problem,but other than that good service .read more

So we have been Farmers Insurance clients for maybe a dozen years. We went with Farmers because…read moreour good friend became an agent and we left State Farm to follow him and give him our business. Our friend though recently closed his office and we were farmed out to Todd Faerber's office of Farmer's Insurance, a random stranger to us. A stranger with a Farmers office, but a stranger nonetheless. My first thought was that this new office/agent is like a million miles away on the East side ways away from where we live in Summerlin. I don't have any allegiance to this agent who is a million miles away. But also with that, having filed very few claims in our life, we are low maintenance clients and so maybe this office will be fine or I will figure out where to move our business too closer to us at a later date. WOW! In a very short period of time and also only really over the phone, for I have never actually been to their office or met them face-to-face, this Farmers office and their staff are awesome. Unexpectedly dealing with a tow of a car in one moment and then a giant windshield crack and replacement of a windshield a few weeks later, this office exceeded my expectations in assistance and guidance to solve my problems. So horribly efficient, friendly and knowledgable with all pieces of our policies, Ernesto in particular was excellent. I mean like rock star level excellent. Explaining matters and answering all my questions, big and small. Quick and easy communication of pictures and documents over text and email as well. Respectful and grateful for my business, I have felt like a valued customer at every step. I often say that hospitality and customer service can be the sole "make it or break it" moment to my Yelping life as my husband and I eat at restaurants, stroll through airports, visit pet shops, sleep in hotels and park in parking garages. Todd Faerber's Farmers Insurance office hits it out of the park in customer service and I do not plan on moving our business and our policies anywhere...despite being located a million miles away from where we live.

Great services kiara is great ,I recommend this office 100% ,great customer service and excellent…read morestaff