Dre and Emma are the ONLY REASONS ATT GETS AT LEAST 1 STAR…read more
AT&T will never be the Bell South or the South Central Bell before bought by a billion dollar profit company of which Corporate doesn't give one___about its customers proven by the fact that there is NO WAY TO CONTACT ANYONE IN THEIR IVORY BAT MAN STUPID TOWERS! But, today, a Fiber brilliant technician, named Dre, saved this illusive company a 5 decade customer! Not his bosses , cause I never received the 1 phone call I urged Dre, to ask for in a text to him or her or them. Now, let me interject that my experience is NOTHING as my home didn't burn to the ground in a fire, or flood, or obliterated by heavy rain and wind. So being upset over ATT IS nothing. However, four the last 4yrs, I have been harassed with threats of suspension and actually suspending me with no warning because I didn't want to change to fiber. A 50+yr customer, and the last actual suspension was eve of our big snowstorm, no warning, leaving me with no internet or landline. Thank God I have never let them upsell me for TV and cell; otherwise, I'd be out bigger time. So Jan 9. I made an appointment, dreading it cause firstly most reviews are about techs NOT SHOWING UP with NO CALL FROM ATT TO let those poor people know. Also worried about possibly having to dig to bury cables and install junction boxes etc. And though the agents via phone or chat are extraordinary as they are sweet, pleasant,& sympathetic, they have been either misinformed or given disinformation cause no 2 ever give same answer. And we have enough of that from our new administration FGS! So, there was no way TO KNOW if need trenches or what. When Dre arrived, from moment stepped out of truck, my stomach began to settle. And he instantly could see no digging needed as there was already a thingy on one of our utility poles and he could give me a line to my house. Not the "Air" method, but i think "Aerial."Whew! Then he began the install, a little drilling, a little line threading, hole right next to where my copper was in kitchen, perfect. And about 3hrs later he goes to make the connection with the alleged terminal on my street, (but to make another 3 or 4 hrs later shorter storywise) and couldn't and went to another not far from my street, and then another, come to discover THERE IS NO FIBER AVAILABILITY IN MY AREA! ALL THIS TIME OF ATT TARGETING ME, AS THEIR GUINEA PIG "INVOLUNTARY CUSTOMER " (REAL THING) NO FIBER! But DRE was not going to leave me high and dry, with no internet or landlines and he went through their tedious process of trying to get answers so he could PUT BACK MY COPPER INSTALL. THANK GOD , DRE decided against cutting down copper outside wire before install. Then he was told to tell me that I had to call sales, CALL, and tell them to revert me back to copper. Swear, y'all know how it is. 25 minutes till got agent and SHE, EMMA, IS SECOND REASON I DIDN'T QUIT ATT. I was so angry, and she was so perfect, sweet, sympathetic, fast, and Dre was still working and the 3 of us were actually laughing. Emma and Dre are angels! Almost 8hrs Dre with me, AND NOT 1 SECOND OF IMPATIENCE, HUFFYNESS, NASTINESS to me or toward ATT as they let us both down. HE was even keeled, calm, comforting, pragmatic, resolute! I love him! So, ATT, IF y'all aren't too busy getting rid of your DEI programs as commanded by FELON 47, ACTUALLY, in person, call Dre and Emma and tell them. "THANK YOU and that you appreciate them." Perhaps, a very big raise, too.
