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    Cache Road Glass Screen & Mirror

    1.0 (2 reviews)
    Open 8:30 am - 5:00 pm

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    Glass Doctor of Lawton

    Glass Doctor of Lawton

    (7 reviews)

    Most honest pricing on top of great honest work. Not exaggerating when I say this place was one of…read morethe best business I ran upon to service my Mercedes. Scott and his team are beyond amazing in customer service and overall service replacing my Mercedes window, they have genuine OEM glass, and option of exact size tempered glass. My window got broken into and it messed with the alignment against the window popping out, Scott and his team immediately caught it and went through my door panel to target the problem. They are experienced and trust their work. They also fix windshield cracks. If I need another window repair I'd go to Scott but hopefully my car doesn't get broken into again.

    I contacted Glass Doctor and they scheduled me for an estimate to fix my kitchen window. The lady…read morethat I spoke with and scheduled me was super nice, I'd give her 5 stars. So I don't blame her. I was informed that they would call me after lunch time 30 minutes prior to them arriving. Well, I waited until after lunch and received no phone call. I left work around 3:30 to be there for them when they came and no one ever came. At the end of the day, close to 5:30 I finally received a text message from Corey saying " I was seeing about taking a look at your window today" I responded to the text that I was expecting someone to call me sooner and he never responded. So I called him. He said "well I didn't know you lived that far out" and we were running behind and my boss will just have to call you." So if I'm told after lunch and that I would receive a phone call, which didn't happen and I had to call them because it was almost 5:30. To get told I live too far out, why schedule me to begin with, why tell me after lunch? Why not just say hey we are running behind schedule or can we reschedule you? I would have been fine with that. I was worried I'd miss them coming so I chose to leave work at 3:30 to be home to wait for them and didn't hear from anyone until almost 5:30 via text. Then when I reply to the text, I get no reply back. I had to make the phone call to him. Then this morning I'm told " well that's just how we do business." Great response and I was told "if that wasn't to my liking that I can just take my business elsewhere." Great advice, will do!

    City Glass

    City Glass

    (7 reviews)

    If it was possible to give this company zero stars I would. Called them almost two months ago for…read morethem to come replace a broken window I have. I was told they had a 2-3 weeks waiting list, my name would be put on it and they would call me when they were able to schedule a day/time to come out. A month+ passed and I hadn't heard from them, so I gave them a call and was told by the receptionist she'd check and see where I was on the list and would give me a call back. I didn't receive a call back so two days later I called and left a message, still no call back. A few more days goes by so I call again (on a Wednesday) and I am told I'm on the schedule for that Friday afternoon....but hadn't received a call to be told that...OH WELL I'm just happy to be on the schedule. Friday rolls around surprise, surprise they didn't show. I'll admit I got busy and it slipped my mind they were supposed to come so I didn't call them, but I was home all day so if they came by I wouldn't have missed them. Needless to say I'm extremely disappointed in how they run their business and am shocked they even still have one to run. DATE: I called today (Monday) to see if they actually planned on replacing my window or not. She told me she needed to check and see where I was at on the schedule....reminded her I was in the schedule for Friday but no one ever showed. Apparently they ran out of daylight and that's why they didn't come, if that's true it would have been nice to get a call. Communication seems to be a really big issue for them. I'm happy to report our window was actually replaced today but unfortunately do not plan on doing business with them again.

    For over four months they promised to fix our sliding glass door, THEY WERE PAID IN FULL FOUR…read moreMONTHS AGO. Connie promised each week it would be done each week. Told me mile would come by FOR SURE and only showed up once TO PROMISE TO BE BACK THE NEXT DAY. That was over a month ago. They stopped taking my calls. We are filming a segment with our local news station Monday morning if this is not fixed promptly Monday morning. If you have had a bad experience with this company, and would like the chance to share it with the citizens of Wichita falls, call me. 9407305598 BRITTANY GRANT

    Cache Road Glass Screen & Mirror - glassandmirrors - Updated July 2026

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