Cakes & Bakes Original
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Recommended Reviews - Cakes & Bakes Original
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3 years ago
Wedding cake RUINED- DO NOT ORDER FROM HERE the wedding cake showed up damaged and nothing like the image we asked for. We had ordered this as a gift for my brother and his wife's wedding present and it was nothing short of utterly embarrassing! We called them straight away (on the wedding day) and the lady we spoke to advised no one could help and we have to email our complaint. - we did this straight away and also attached pictures Almost a week later we get an auto response saying there is nothing they can do because we didn't retain the cake and the box??? What exactly did they expect us to do? Not serve the cake at the wedding!? As embarrassing and damaged as it was, we had to fix it up as best we could ( some relatives drove to a bakery and picked up some decorative cake toppers ) and we made the best we could of it. We have been asking to speak to the manager but we are told there is no management, we called to speak to senior staff and a member of staff hung up on us after we explained everything today. They are not willing to make right this massive wrong. The bride and groom looked so disappointed in the cake, the caterers who received the cake on the day were so shocked they actually took pictures straight away and sent them to us to ask if this was actually what we asked for! We can't get back the special moment of the bride and groom cutting their cake- they have been robbed and we have been left mortified all because this scam of a company wants to hide behind their terms and conditions that require us to retain the cake and box as it is so they can inspect and examine it!! How can they expect us to not cut the cake on the day of the wedding when we had no choice! They refused to send anyone to rectify it on the day and we were told no one could help. Only a week later are we told we needed to keep the cake and box to move forward with a complaint even though we have images of everything. If you are hoping for a cake that not only matches what you asked for, that shows up on time, and shows up undamaged, DO NOT USE THIS COMPANY. We are very sorry and regretful to have ever used this company for such a special occasion read more
3 years ago
Absolutely terrible experience. Cake was delivered damaged and after being promised (by email) that a replacement cake would be sent then next day, that never arrived. I was then told the replacement had been cancelled with no one telling me. They then claimed it had been delivered intact, eventhough I had sent them pictures to prove otherwise. Was then also refused a refund, unless I brought back 90% of the cake (there wasn't even 90% intact anyway). I live really far away from them, so can't bring it back. They refused to collect it. I was also then hung up on by their staff and they never picked up again. At no point did I even receive an apology. I have never been so disappointed by any company ever. Absolutely appalling customer service. Spend your money somewhere else. read more
Fresh cakes and pasties from a £1 down East Ham - Are you foreal? YES! Me and my sister (another yelper) happen to stumble across this place. As we walked in my eyes went straight to the display counter I could not stop dribbling! Their cakes all placed neatly on the counter and seeing £1 price tags was a bonus! I was pleased to see that the place was clean and pristine. They also have a seating area which is a mega plus! Cakes & Bakes - I Heart you :) read more
My sister (and a fellow Yelper) and I were strolling around East-Ham when my sister pointed this place out. I'm not exactly sure how long this place has been here for but it's definitely a newbie. It's a cute little place located on Barking Road opposite the town hall. We had never tried anything from here before and so we decided to buy some cakes. The prices were quite cheap, with a good sized slice for only a one quid. They also seem to make cakes for special occasions, sandwiches, and other pastries. I decided on a strawberry cake and my sister got a pistachio cake. I've said this before but I don't think highly of anything that comes out of East-Ham, and so I was pleasantly surprised at how scrumptious the cakes were!! It was absolute heaven. Nice and light with mouth watering flavour. I will definitely come back here again and again... If you're ever around East-Ham, definitely pop in here and get some cake down you!!! read more
First, the window: an ever changing display of gorgeous cakes - the kind of cakes you want for a special occasion. Then you in, there are a few tables and chairs on the right, on the left the counters with freshly made savoury pastries and sandwich fillings, keep going, pass the till and then here or the marvellous and delicious cakes. An array of individual ones and then some bigger ones to take home. The individual cakes are a delight!! Not too heavy, good looking and tasty, num num num :) they do coffee too, but you don't go there for that so don't expect a great anything marvellous! Bonus #1: staff are smiling and kind Bonus #2: it's cheap Bonus #3: just go there and enjoy the cakes!! read more
12 years ago
The range in the place is great, the prices are reasonable. We went for the chocolate cake which had real fresh cream yummy! They also had pastries which were halal and a sit down area. Parking is a nightmare, there is a car park a couple of mine walk away if needed. read more
7 years ago
Bought a cake for my daughters 3rd birthday Mini mouse shape and said to be the same as the pictures in the book as my daughter likes purple colour and when I want to pick it up was very disappointed the colours were different from the pictures and my daughter ask me we're my purple cake so had to buy her a purple cake next day so please don't buy from this shop and staff didn't even offer some money off or anything very bad read more
11 years ago
Just had a slice of the most delicious chocolate cream cake. Cake was very light and not overly sweet. Later on I found out the cake was made without eggs and the cream was non-dairy. Totally one of the best non-cream, cream cakes I've ever tasted. I need to try the other flavours to see if they're just as good, also, just to check for consistency, I'll need to go back to make sure it wasn't a one-off. If it's just as good next time I may become a frequently regular customer. Just as well I'm not afraid to gain weight! read more
More info about Cakes & Bakes Original
417 Barking Road
East Ham
London E6 2JX
United Kingdom
East Ham
Directions
020 8472 2303
Call Now
Visit Website
http://cakesandbakesoriginal.com
Hours
What time does Cakes & Bakes Original open?
Cakes & Bakes Original opens at 9:30 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
What time does Cakes & Bakes Original close?
Cakes & Bakes Original closes at 8:30 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Cakes & Bakes Original closes at 7:30 PM on Sunday.
Mon-Sat 9:30 AM - 8:30 PMSun 9:30 AM - 7:30 PM
Outdoor Amenities
Does Cakes & Bakes Original have parking?
Yes, Cakes & Bakes Original has parking options. Street Parking
Why does Yelp recommend reviews?
5 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
2 years ago
I placed an order with Cakes and Bakes for my grandma's 100th birthday in May, and I was extremely disappointed with the experience. It was a special occasion that deserved perfection, but the bakery got it wrong on every level. Wrong Design: The cake we received was completely different from the design we sent to the bakery. I had provided a clear image and a detailed breakdown of the sponge flavors, design, and colors. Despite this, the cake we received was not what we ordered at all. Refund Refusal: When we asked for a refund, they refused, despite producing a horrible-looking cake. They had promised that everything would be perfect on the day, a claim made by their HEAD CHEF, which made the outcome even more disappointing. Instead of offering a refund, they suggested a discount on the next cake. Why on earth would I ever come back and order another cake from them after this experience? They completely refused to hold themselves accountable for such a poor cake. Lack of Communication: We asked them to send a photo of the cake before it left the bakery, which they did not do. When the cake arrived at the venue, it was not at all what we had requested. The cake was a horrible mango/yellow color instead of the gold, shimmery look we wanted. Poor Customer Service: We had many communications with them throughout the week leading up to the big event, but they had no courtesy to respond or call us back when they said they would. They genuinely did not care one bit about the issues we had with the cake. Last-Minute Fix: On the day of the event, we had to endure a ton of stress to get them to send a baker to the venue to completely fix the cake. This was not ideal, as we had to sacrifice hours before the event sorting out something that the bakery should have gotten right in the first place. Overall, if anyone has a celebration, I strongly advise you NOT to order from Cakes and Bakes. This is a bakery that I do not recommend at all, and I will never order from here again. The customer service was beyond poor, and I have never been this irritated before. This bakery truly deserves a 0/5 star rating. read more
15 years ago
I recently moved in from bayswater to victoria docks ,and was looking for a cake shop to book my son's coming birthday,i saw the shop on barking road and i went in to have a look,the place looks really clean and cute,i booked my cake and the comments i received on my son's birthday was overwhelming,their cake tastes so nice and had up to about 10-12 people asking me for their address.one of my old neighbours in bayswater recently called me to ask for their address that she is coming down to book her daughter's coming birthday cake.i will definately recommend Cakes& Bakes anytime anyday.And just a tip for them,they should go and open a shop in bayswater/nottinghill area. read more
7 years ago
If you want to find the worlds best eggless fresh cream cakes, look no further! Cakes and bakes BARKING ROAD provide a huge range of cakes (fresh cream and hard icing***) for an extremely affordable price! They have a huge catalogue filled with unique designs that are suitable for weddings, birthdays, engagements, baby showers and much more. Their cakes are suitable for people on a vegetarian and/or Halal diet. *** Hard icing cakes contain egges. Ask staff for more information. read more
2 years ago
Cakes and bakes barking road is the best place to buy cakes. I just had amazing customer experience with the staff there and their cakes were amazing. Orders were taken carefully and presented so well. It is too amazing and overall customer service was up to the mark. The shop is well maintained and looks very clean. read more
2 years ago
Amazing cake and customer service! Definitely recommend Cakes & Bakes Original (Barking Road).
















