Yikes. After years of speaking with customer rep Linda, she still has a bad attitude. Always rude,…read morecurt, and unhelpful. Really defense stance from the beginning in any conversation had with her. I get customer service isn't the most fun job but Jesus. Happy I won't have to deal with her or that company anymore. We called to confirm acct is closed and a really nice and helpful rep named Sarah was able to assist. Thank you Sarah for being better than Linda.

I am very disappointed with the customer service. I called twice for different reasons:…read more 1. I was frustrated that I didn't see any past history of my payments with their new online payment system via InvoiceCloud about a month ago. The girl couldn't stand my frustration and she hung up on me. The RUDEST one I've encountered. Lesson learned to never check e-statement. You would want to have paper statement. 2. I called another time to see if they could check/fix my water pressure being too high. They say they can check but they can't fix the water pressure valve. And today I saw on their website that they have this no-cost program for residences with above 80psi. I am not happy at all. I already paid $800+ for a new PRV. Customer service for CVWD need to learn what programs our district CVWD is offering. I normally check their websites. I'm not sure why at that time I didn't, and decided to "trust" their customer service's knowledge instead. My mistake again. 3. And... of course their rates just keeps on climbing higher and higher without residence's consent. My monthly bill (with 2 months combined) is higher than my bi-monthly bill. Hmm... I wonder what they're trying to mislead... But that's something everyone already knew... Sometimes I feel that we need more choices instead of a monopoly controlling our utilities.

Best customer service, thanks Elizabeth for making everything easy for me…read more No Waiting time

Went in to start water service for my new home. I read in their website what I needed to bring as…read moreproof of my residence before going in. I was assisted by Cece and she was very friendly and helpful. She provided me with all necessary information for someone new to the city and helped me get my water turned on

I needed an area of my backyard leveled for a swimming pool. Vic responded with a fair quote, and…read morewe scheduled a time. Vic and his partner arrived and went right to work. He explained what they were going to do and a few hours later, they were all done. They were friendly and cleaned up things I said not to worry about. Will definitely call them again for my neck project. Thanks, guys!

From the owner: Hi do you need anything done, we can help you, from installing security camera systems, electrical…read moreconduits, or water lines, sewer pipes, ripping out concrete or asphalt, and replacing it, digging a pool or backfilling one, concrete repairs, or walkways, we do that too, how about getting rid of that hump or low spots on your lawn, installing sprinklers, and sod, or removing, and re landscaping, building a gazebo, a tool shed, a man/she shed, we do just about everything, please don’t hesitate to call us and we will bend over backwards to make sure you are happy and satisfied! A little about us, as a UNION company we are fairly young, established in 2023, however as an owner operator I personally have over 23 years in the Construction and General Engineering field, you can say I was born into it and for it, Ace Equipment Rentals and Services dba Ace Engineering, a minority-owned (DGS Reg #2034934) excavating contractor, tackles a wide range of projects. Our specialties include excavation, grading, utility and underground work, as well as concrete and asphalt removal and refinishing. We also offer general engineering services and a wide range of services. please reach out to us if we can be of service to you. We are a UNION Company singnatory with local 12, registered with the DIR #PW-LR-1001160839 California Contractors License# 1109030 "A" General Engineering

Have been working with them for about 5-6 years now and I'll be honest I'm one of those people that…read moredoesn't always pay their bill on time based on other needs to get by. They have always been more than accommodating when helping me extend my bill and/or turning it in. Every person in the front I have spoken or worked with has been pleasant. Some gals on the phone can be a little monotone at first but based off how many people probably complain I don't blame them. ONE time they missed my payment and shut my water off but I called them immediately and they had it back on in 10 minutes. How bout you treat everyone like you would like to be treated and maybe realize- they are allowed bad days. They're human just like you and me. They offer quality service and have never had any major issues. Show people some grace man!

It's too bad that residents have no other choice but Fontana Water with their skyrocketing rates…read moreand terrible quality water. Their rates are higher than surrounding cities in order to pay for repairs and infrastructure. Not surprisingly Fontana Water has just proposed another rate hike for customers.

From my initial water service set up to helping me and assisting me with my bill issue speaking…read morewith Jacoby was a pleasure. Great attitude and very helpful. Helped out with my service needs very promptly and gave me options. Good customer service on his end.

Forget the horrible customer service. We have all come to expect that from a non-profit public…read moreagency. What makes Elsinore Valley Municipal Water District the worst is that they brag on their website that 2% to 5% of their customers get their service interrupted (water shut off) each month. That is approximately 13 to 15 thousand people each month have their water shut off. Why you might ask. So that they can charge a $500 deposit. See public utilities are supposedly regulated on what they can charge in California. But deposits and fines are not regulated. So when ever EVMWD needs extra revenue they start sending out shut off notice no matter if you are late or not. when you try to pay online the deposit and fines are already added to your bill before the date of shut off. You have to go into their office to pay and explain you are not late. It's should be illegal for them to do that. It's an addition 6 to 7 million dollars extra revenue for them. They know what they are doing. It's a scam because they are systematically forcing so many people into being late. Then the customers are forced into paying over a $1000 dollars to get their service turned back on. They love to send these notices at the end of the year right before the holidays. It's a big money grab and they should be investigated for this. They will say they are regulated by the Public Utility Commission. But that is only on what they can charge for their water and sewer rates. Not whether they are engaging in predatory practices by forcing customers into default.

Always helpful and the water always taste clean and fresh. I highly recommend this place.read more

The owner is super sweet & helpful! As soon as I walked in she greeted me and helped me fill my…read moregallons of water. She also rinsed and cleaned out my water gallons before filling them up with water. The place is really clean!