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    CalAtlantic at Ellis by Lennar

    1.0 (1 review)

    CalAtlantic at Ellis by Lennar Photos

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    Lennar at Tracy Hills

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    We purchased a new Lennar home expecting quality craftsmanship and good customer support, but…read moreunfortunately our experience has been very disappointing. The quality of the materials used throughout the home is far below what we expected for a new construction home. The countertops scratch incredibly easily--even something as simple as accidentally dropping a spoon can leave visible marks. The paint also chips and peels very easily, especially around wall edges and on doors, even with normal day-to-day use. On top of that, the cabinets feel cheaply made and don't seem built to withstand everyday wear. What has made the experience even more frustrating is Lennar's customer service. The representatives have been unprofessional and inconsistent. Every time you speak with a different customer service representative, you get a different answer, making it nearly impossible to get a clear or reliable resolution. There seems to be no consistency in how issues are handled, and follow-up has been disappointing. Buying a new home should provide peace of mind, but instead we've spent far too much time dealing with quality concerns and inconsistent customer service. I hope Lennar takes these issues seriously and focuses on improving both the materials they use and the way they support homeowners after the sale.

    The most unorganized builder we've encountered! So many people involved with the processing that no…read moreone was on top of it! You still have to remind them. We've done our part to be timely with submitting our docs. We're supposed to close today and we still have not gotten our loan documents yet to be signed and notarized! No instruction was given to us either on how to wire our payment. I have already took a day off for this and I was told they're not gonna be able to turn in the key today! Our experience with LGI Homes was way better than this builder. I should've read the reviews first before I signed here.

    CalAtlantic at Primrose by Lennar

    CalAtlantic at Primrose by Lennar

    (1 review)

    I had a horrible time buying a house with the "Sales Consultant" from Lennar. I'm writing this…read morereview for everyone to be aware when they are buying a house from a sales rep named Sandra Mejia. Her and her team will try to block you from choosing your own lender if the builder already has a lender in place. This caused us multiple headaches and delayed our loan process which ended up hiking up my interest rate. When I put down the deposit for the house, I made it very clear that I already had a lender in mind and that I would most likely not be moving forward with the lender that they're providing (Eagle Home Mortgage). However, they convinced us that a preapproval from the builder's lender is needed, and once I decide to change the lender, I should be able to do so. After I got pre-approved, I've asked them many times when I could change my lender, and they kept on waving off my question with ambiguous dates. As the dates passed by, they informed me that I wouldn't be able to change my lender prior to 30 days from closing mark. After a lot of back and forth emails and text messages, they said they'll talk to their management team and gave my lender an unrealistic date to provide all the loan documents by. We asked for the Escrow's information so that we could shuffle around and prepare the loan documents, but they conveniently ignored all emails/texts for two weeks and informed us that all these documents are needed in 1 day. After shuffling around, we were able to prepare all the loan documents, and sent it to the escrow. However, it was such an unpleasant experience, as it was very obvious that she was forcing our hands to make her own commission. Later, I found out from my neighbors that they were forced in to the loan and had a similar experience. The lender process was not the only unhappy experience I had with her. Prior to choosing our current house, we put down our deposit for a different house (Single story). However, we decided that we wanted to buy a 2 story house and asked her if we could move our deposit to the other house that just opened up. She told us that the house is already taken and there is nothing she could do about it, so we decided to take our deposit out from the single story house and exited the office. While we were walking to our car, she ran out of the office and told us that the 2 story house that was apparently already "taken" has just opened up. It was very obvious that she was trying to force our hand to buy the single story house... Overall, I had a very unpleasant experience. The process of buying a house without these hassles is already very stressful because you're tying yourself down to a half-million dollar loan. She only provided ambiguity and chaos during this process. I'm simply writing this review, so that the future home buyers don't fall in to this trap. FYI - Nothing was wrong with the builder. The house is amazing. Hence, why I gave two stars instead of one.

    CalAtlantic at Ellis by Lennar - homedevelopers - Updated September 2026

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