Showed up and was immediately greeted with hospitality and kindness. They were very patient and…read morewalked me through their whole inventory and explained everything very thoroughly for me. They even through in a free bag of cookies with my purchase. If you want a good smoke shop that'll take care of you, come here

One of the store shop keeps really pushed selling me a Tiger Bee grinder and I should have know the…read moredeal was to good to be true when the sticker states 39.99 but he sold to me for 19.95. I was so excited for this automatic grinder. Well, after charging it for several hours, I put a pea size " tobacco" in the chamber, push the button and it sounds like it's a toy and it barely is doing anything and then you are to push a button to dispense at other end but nothing but a lil dust came out. So the next day, I go back to return because this was clearly oversold to me but the guy at the counter, drives black bmw, was such a jerk about it and said he wouldn't refund or even exchange (because I said I'd exchange for something else so no money lost in store) because it's used, which normally I could understand but the way it was sold as some great grinder, I felt was complete fraud! I believe they knew exactly the garbage they sold me, hence the 10 reduced rate. So my boyfriend tells him he does business here all the time and didn't feel we were being treated fairly and that we would leave a bad review to which he takes the grinder, puts it back in the box and puts it behind the counter and told us to get the F out of his store. So we had to threaten to call the cops because at this point he not only refused to refund or exchange item but he was going to keep the item only because he was mad at the comment that was made which was said out of frustration but as a business owner you should learn to better deal with dissatisfied customers. He finally gave it back after threats were made back and forth and we left that establishment and I for one will never go back there. There are too many smoke shops in and around this area to deal with a tyrant of a business owner like that. He could have and should have handled that in a professional matter. It was only $19.95, it's not going to make or break me, it was principle. I truly feel they intentionally sold me a subpar grinder.

Love this smoke shop!! It's been my go to for months now, since they've opened! Always have a great…read moreselection of disposable vapes, glass, and super cool rolling paper options. They also have a wide variety of CBD products, yummy smelling terpenes, and the employees are awesome and able to answer any questions you may have! Great place to check out if you're in the Siegen/Perkins area! (:

Got a vape, it died, so I tried to charge it, wouldn't take a charge. Call to let them know it's a…read morefaulty product. They wouldn't do anything bc the problem didn't arise within 24 hours... bc I don't hit my vape like a maniac & didn't need to charge it within 24 hours of purchase.? Very irritating waste of money when THEY sold me a faulty product.

They bend over backwards to make sure you leave the store with what you came for or something…read morebetter! Highly recommend!

Vivian was very nice, knowledgeable and helpful. I will continue to shop at Hot Box Smoke Shop and…read moreI will recommend this store to others.

Friendly, helpful staff with. Nice selection. Prices are not bad. Stop in and look around.read more

Lady working there was extremely rude. Will definitely not be returning. Don't waste your money at…read morethis place. The manager needs to fire this woman. people giving them positive reviews were definitely not getting what they wanted from this woman.

Love the vibes at this shop, salesman was patient and took the time to describe the products that I…read morewas going to buy and referred me to things that he also tried. Really looking forward to my purchase I hope to return for another look a some more products.

Stayed open until 11 pm. Pulled up at 10:08. Store is closed. No hours posted. Very unprofessional…read moreand a waste of my time and gas.

Love this shop but dude closes before 10:30 sometimes so get there before then. Bummerread more

I love the owner. I arrived at 5 minutes after closing. She was already in her car ready to leave,…read morebut she opened the store and helped me. I was only there because my tank was leaking. She showed me how to change the coil. I have since then started coming there. It's so wonderful to see a family business thrive. I wish more businesses made space to have their children at work so it warms my heart to hear her child laughing while I'm in line.

Brittany & her husband Matt are some of the most accommodating, friendly people I have ever had the…read morepleasure of doing business with. When all of this COVID-19 stuff started, and even now, they go out of their way to make sure people get what they need, even when it's inconvenient for them. They're shop is a family run business, where they've built lasting and personal relationships with so many of their customers, as well as their employees. They always have the juice my husband and I want, and if they are for some reason unable to provide another accessory (which happens rarely) they give us an alternative option that is just as good. I recommend them to all of my friends & coworkers, and will continue to do so as long as their shop is open. 5 stars !

I recently visited the store and spent 80 dollars, only to receive a bad product. The manager and…read morecashier told me there was nothing they could do, and the cashier even laughed about it.

If you want the worst experience a head shop could possibly provide this is the spot for you!! You…read morewill be spoken down to for not spending $600 on inferior products. You will be threatened with physical violence by an unfriendly, ignorant work staff that is more interested in belittling customers. All they do is sit around and play ping-pong and don't care about what the customer wants and or needs and are only interested in violence and threatening you because you're not going to spend over $600 on subpar pieces. This is the worst place you could possibly go!! The employees here are absolutely awful and complete trash. Stick to Bella Sunrise where they actually care about customer relations and want your repeat business!!!