Had an installer come by last week with glass , he couldent install it , took a part to my van ,…read moresaid they would follow up , no call back no follow up at all after a week . Will have to stop by their facility and file complaint .

My windshield was originally installed very low in the allowed space, obscuring my VIN number. The…read morenew windshield also had a thick residue that I had issues removing with multiple cleaning attempts. The staff seemed very defensive (borderline hostile) during the phone conversation regarding scheduling/verifying my warranty claim for the VIN obstruction. Upon arrival for my warranty claim, the installer, Daryl, had a very positive, professional, and apologetic attitude that almost completely calmed my nerves. If not for the direct and indirect communication with their customer service reps, his actions alone would have resulted in this being a 5 star review. Had the original install attempt gone through a quality control check, I would not have had to waste a few hours of my time for them to redo the work. This location needs a QC program and should also consider retraining/replacing the customer-facing staff. While sitting here writing this, the lady at the window, Jenny, whose primary responsibilities include checking in and answering customer questions in person and over the phone just said in front of me "I hate that they have our number" (she said "customers" when an unknown male voice in the cubicle area asked who). "Sometimes I just want to stab customers with a fork for asking stupid questions" was stated at the end of that group of remarks. While waiting, she has repeatedly mocked customers after hanging up the phone with them. One mocking quote that stands out is "Speak English and maybe I can understand you." I understand the need to vent sometimes, but never in front of a customer. Situational awareness is imperative. I waited until I had possession of my vehicle before requesting to speak with management for obvious reasons. Next time I need glass replaced, I will not use them, even though USAA certifies the work. Having to listen to negative remarks to and about fellow customers for the long time it takes to do glass work just isn't worth it.

Fantastic job replacing our Jeep's back windshield. The best part about this company is their…read morepeople. Extremely genuine people with excellent customer service that helped my wife and I in an unexpected pinch. The manager, JD, drove my wife home to Laramie during one of the windy spring days when the interstates were closed. One of the nicest things anyone has ever done for us. Ben was awesome too. Excellent communicator and went out of his way to help and accommodate us in our unexpected pinch. We give our highest recommendation to this company.

The windshield on my car cracked in a late winter cold spell, and I noticed it began to grow and…read moreexpand in the early summer heat. Time to get a new windshield. I researched various windshield replacement services in the Fort Collins area and settled on my top three. After viewing the company websites and reading recent reviews on Yelp, I decided NOVUS was the best option. Being a busy person, I don't have time to go and wait in a waiting room while the work was done. Instead, I needed to have the glass technician come to my home and install on site. In communication with the NOVUS scheduler, they were very pleasant and willing to work with me on arranging a time that fit my schedule. During the heat of the summer, they explained they schedule home replacements only during the morning hours. We arranged for a date about a week and a half away, which I felt was reasonable. On the scheduled day, the tech called me when he was on his way. WIthin a short time, he arrived with a partner. They parked adjacent to the car, and said they'd let me know when the installation was complete. Within the hour, they advised they were done. There were specific instructions to follow regarding care of the new windshield. These included removing the outside tape at a specific time and leaving a side window slightly open to reduce air pressure when doors were closed for the first day. This was explained very clearly so there was no confusion on my part. The customer care was very friendly and their installation was professional. No worries from me as to the quality. I recommend you consider NOVUS for your vehicle windshield replacements. You will be satisfied.

Hate to write a bad review but I asked for owner to call me, which is who repaired my auto chip…read moreoriginally and I never heard from him. Had chip repaired a few years ago, within a short time frame (a few weeks) I felt it was still spreading, so I had taken the car back, he looked at it and told me it was fine. He further told me if it ever did spread, he would put price I paid toward a new windshield. I called a month ago, someone else answered, didn't get his name. I explained the situation and asked if I could bring it by for them to look at, he basically said no and since it had been a few years then I was just SOL, further that I shouldn't expect a chip repair to last very long and there was no guarantee to begin with. I asked if he could have owner call me, he said he would, but I never heard from him. So bottom line don't expect the repair to last and don't expect them to honor what they say.

Alex was great to work with when my rear view mirror fell off. The team was communicative, fast,…read moreand kind. 10/10

Scott was very friendly, arrived early, and did an excellent job. The pricing was competitive, and…read moreI appreciated that Scott could do mobile calibration along with the replacement at my home. The whole process was very smooth, and I will use Pure Auto Glass again if needed.

They did a great job! I appreciate the ease of scheduling, communication, and excellent service!read more

I left Yelp a general query about average price for a Impala 4dr sedan professional tint film…read moreremoval. $115-150 was response for our area. SG window tint company replied it was more like $250 and that's way out of average range. Going someplace else.

Great service experience. Tinted front windows on Ford Ranger. Work stared right at appointment…read moretime and took 45 minutes. They clearly explained specs on all tint product options. Very pleased with the tint. Like the lifetime product guarantee. Definitely recommend SG

Very good windshield installation. I have had many windshields installed in my life living here in…read morethe Southwest, and this was the best installation and highest quality glass. They must be perfectionists, because the alignment, calibration and glass quality are all as good or better than the original windshield. They clean up any mess as I would expect, but has not been the case with other windshield installers (like a major company that starts with S in Santa Fe, NM).

These guys are the real deal. Got me in quick, came right to my door and replaced my windshield…read morewhile I sat in the comfort of my home. They were done in a matter of 2 hours and I was able to run the rest of my errands for the day. Not only were these guys nice but extremely efficient. 10/10

I came in wanting to get my mom's windshield replaced because it was hers was absolutely busted. We…read morehave Allstate insurance and the woman at the front desk helped us call insurance to get it covered. I usually have anxiety calling insurance but she walked me through everything! After the car was dropped off, it only took about 3 hours to get everything fixed including the calibration. We only had to pay the deductible and the rest was covered. The windshield looks incredible now! They also gave us some stickers in case it gets chipped again and have a year long warranty. Highly recommend this place! plus they have a very cute dog available for petting!!

I had the best experience here. They were so sweet to me when I needed to change my windshield, and…read moreat a great price! Highly recommend this business. They also gave me a year warranty which makes me trust them more.

My auto broker had booked an appointment for me at this location after a recent purchase of a new…read moreto me car to get window film added. They definitely under promise and over deliver as they quoted me potentially taking up to 5 hours but I was out of there in 3 hours. Currently there are a little bubbles in a couple windows but this was to be expected as this happened in my last vehicle that I got tinted. Jasmine was really helpful in providing me recommendation on the level of visibility with each of the film and they offered a limited lifetime warranty on them. So far so good, I can't wait for the adhesive to cure in a few more days. Thanks AP!

I'm updating my review about autoplex. So after posting my last review, I got a phone call from…read moreJack, the store manager. He wanted to hear me out about the problem, and then he wanted to make things right. I appreciate the effort he took to make sure everything that went wrong with my truck got fixed. Thank you, Jack.