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    Caliber Collision

    5.0 (2 reviews)
    Closed 7:30 am - 5:30 pm
    Updated a few days ago

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    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Rear-end damage

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    2 years ago

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    2 years ago

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    SouthWest Toyota of Lawton

    SouthWest Toyota of Lawton

    2.3
    (62 reviews)

    I wish I could rate our salesperson separately because Dimitri absolutely deserves 5 stars…read more Unfortunately, I can only give our overall dealership experience 3 stars because of what happened once we reached the finance department. First, I want to give credit where it is absolutely due. Dimitri, our salesperson, was wonderful to work with. He was kind, thoughtful, patient, and genuinely listened to what we were looking for. He helped us find exactly the vehicle we wanted, and our experience working with him was incredibly positive. I have nothing but good things to say about the way he treated us throughout the process. Unfortunately, our experience changed significantly once we got to financing. I was very clear that I did not want our payment to exceed $850 per month. Instead, we ultimately ended up at over $900 per month. I understand that financing is dependent on credit, interest rates, and lender approval, and I don't fault anyone for factors outside of their control. What bothered me was how the situation was handled. Once it became apparent that we were not interested in purchasing the additional packages being offered, the finance manager's attitude noticeably changed. There were snide remarks, unnecessary comments, and a dismissive tone that made an already stressful financial decision significantly more uncomfortable. Saying no to optional products should not change the level of courtesy or professionalism a customer receives. Buying a new vehicle is a major purchase and should be an exciting experience. Instead, I left with a vehicle I absolutely love while simultaneously feeling uncomfortable and disappointed about the way the final portion of the transaction was handled. I would happily recommend Dimitri to someone looking for a vehicle!!!! He deserves recognition for the care he put into helping us! And if i find out that he gets crap for this 3 star review i did ON THE FINANCE TEAM, we're gonna have a problem! I simply wish the professionalism and respect we received from Dimitri had continued through the finance process.

    Had a great experience with Tim!! No BS dealer so great, was in and out under an hour and love my…read morevehicle. Thanks guys.

    Caliber Collision - bodyshops - Updated August 2026

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