One of the most unique interactions I have ever had. Other than the fact that I was able to get an…read moreestimate quickly and back to work, I am pretty sure some of the adjuster etiquette was not quite right. I basically walked out to my car with him and he just looked at me the entire time. I show him the car and he was like "This is it?" I told him that it was involved in rear ended collision and usually, most adjusters will keep it open and objective. They will not look to the owner of the car to come to a conclusion. He then told me, "I am just being respectful, but I do not think we can find another bumper. I do not see anything." I ended up getting the estimate and it was sent to the insurance company that had this autobody as one of their "preferred" body shops. Weeks went by and nothing was ever made of the claim. I decided to close it because I was worried, after my own research, that any additional estimates might total my vehicle. My vehicle is very old by year. Going back to the experience, it was just odd. Please retrain the red head to be objective about first estimates. Do not look at the client for answers, when walking out to the car. Be objective, be open, not "Oh, I do not see much and I looked under the back end of the car, but I see nothing." No, I barely some this individual get under the car to look. The process is to give a good initial estimate and then regardless of whether or not there needs to be a supplement completed, that is between them and the insurance company. The experience was just demoralizing. I ended up getting a second consultation by Cockrell's and Nate was amazing. I remember him being more objective the last time I went to him and he told me that I need to be careful if I get supplement estimates completed as it could total the vehicle and if the vehicle is drivable, to just use it as is. There comes a time when a vehicle gets to the point where repairing it aesthetically becomes second priority over the value of actually being able to use the vehicle.

My 2022 Outback was damaged by shingles flying onto it during a windstorm that occurred about 6…read moreweeks after I had purchased the car used, in 2023. The car is white pearl so I called and arranged an appointment for them to give an estimate thinking it would be best to have the Subaru dealership repair shop to match the paint. I had to call again because neither I nor my insurance company received the estimate in a timely fashion. I had to call Quantrell multiple times and was told their schedule was full and they would have to call me back. They did not call me back. I called one time and was told that they were under new management and would try to find my information. I ended up driving back to Quantrell collision only to learn that they had cleaned house (terminated the woman who handles scheduling and the manager). They wanted to give another estimate different from the one in the computer because they said my bumper could not be repainted. The estimate increased and they had to work with my insurance company to get the amount increased on the claim. I received a check in the mail from my insurance company with both my name and Quantrell on it. I called Quantrell and left messages, and they did not call me back to schedule my appointment to get the work done. I paid another visit and met a guy who claimed to be the new manager and he said they would call me right back to schedule the car. At this point, the check was near expiration. The check ended up expiring and now the insurance company says the funds were sent to the state of Kentucky, and I need to submit a claim to the state for missing property. I may have to sue my insurance company, though Quantrell Collision has some culpability in all of this. I'm trying to get my car repaired more than 2 years later by Checkered Flag in Georgetown because they have their stuff together and they know how to treat people and get their stuff done in a timely fashion. The owner of Checkered Flag (and his family who all work there) has a heart of gold.