My car got hit, but not terrible damage, just cosmetic. I took my car to Ruffing Body Shop and they…read moredid an AMAZING job! There are no scratches and the color matches perfectly. He did a wonderful job making my car look like nothing happened and it was completely affordable. He even did a little extra and put some coloring on another section with some scratches. The owner also worked with me because I had forgotten to take my apartment key off the key ring and he met me (after he had already left) back at the body shop so I wouldn't be locked out. I HIGHLY recommend this place for auto body work.

I had a great experience here getting my 350z worked on. Dave understands that a car is more than…read morejust something you drive and will take care of your bodywork needs with great care.

One of the most unique interactions I have ever had. Other than the fact that I was able to get an…read moreestimate quickly and back to work, I am pretty sure some of the adjuster etiquette was not quite right. I basically walked out to my car with him and he just looked at me the entire time. I show him the car and he was like "This is it?" I told him that it was involved in rear ended collision and usually, most adjusters will keep it open and objective. They will not look to the owner of the car to come to a conclusion. He then told me, "I am just being respectful, but I do not think we can find another bumper. I do not see anything." I ended up getting the estimate and it was sent to the insurance company that had this autobody as one of their "preferred" body shops. Weeks went by and nothing was ever made of the claim. I decided to close it because I was worried, after my own research, that any additional estimates might total my vehicle. My vehicle is very old by year. Going back to the experience, it was just odd. Please retrain the red head to be objective about first estimates. Do not look at the client for answers, when walking out to the car. Be objective, be open, not "Oh, I do not see much and I looked under the back end of the car, but I see nothing." No, I barely some this individual get under the car to look. The process is to give a good initial estimate and then regardless of whether or not there needs to be a supplement completed, that is between them and the insurance company. The experience was just demoralizing. I ended up getting a second consultation by Cockrell's and Nate was amazing. I remember him being more objective the last time I went to him and he told me that I need to be careful if I get supplement estimates completed as it could total the vehicle and if the vehicle is drivable, to just use it as is. There comes a time when a vehicle gets to the point where repairing it aesthetically becomes second priority over the value of actually being able to use the vehicle.

My 2022 Outback was damaged by shingles flying onto it during a windstorm that occurred about 6…read moreweeks after I had purchased the car used, in 2023. The car is white pearl so I called and arranged an appointment for them to give an estimate thinking it would be best to have the Subaru dealership repair shop to match the paint. I had to call again because neither I nor my insurance company received the estimate in a timely fashion. I had to call Quantrell multiple times and was told their schedule was full and they would have to call me back. They did not call me back. I called one time and was told that they were under new management and would try to find my information. I ended up driving back to Quantrell collision only to learn that they had cleaned house (terminated the woman who handles scheduling and the manager). They wanted to give another estimate different from the one in the computer because they said my bumper could not be repainted. The estimate increased and they had to work with my insurance company to get the amount increased on the claim. I received a check in the mail from my insurance company with both my name and Quantrell on it. I called Quantrell and left messages, and they did not call me back to schedule my appointment to get the work done. I paid another visit and met a guy who claimed to be the new manager and he said they would call me right back to schedule the car. At this point, the check was near expiration. The check ended up expiring and now the insurance company says the funds were sent to the state of Kentucky, and I need to submit a claim to the state for missing property. I may have to sue my insurance company, though Quantrell Collision has some culpability in all of this. I'm trying to get my car repaired more than 2 years later by Checkered Flag in Georgetown because they have their stuff together and they know how to treat people and get their stuff done in a timely fashion. The owner of Checkered Flag (and his family who all work there) has a heart of gold.

I have had issues with them in the past. They are not good at communicating with the vehicle owner…read moreto begin with but after this last situation with them contacting my mom who also takes her vehicle there before me. The situation is this I live in my van with my dog and am an equipment mechanic and welder and I took it to them because I don't have time to continue to works on my van. With my job and lifestyle involving being in the dirt, sand and grease my van isn't the cleanest but they are claiming it is a health hazard based on that. They contacted my mom before contacting me because they thought it was an awkward conversation causing family problem. I got my van back with issues it use never had before. Do not use this shop! Stay far away!

100,000 vehicle check up of 2013 Toyota RAV4. Excellent…read morecustomer service Interesting to talk to and understand.

We have had two damaged rear bumpers on our cars: a 2009 Saturn Aura and a 2018 Lexus and a front…read morebumper on a 2009 Camry. All were the result of another vehicle damaging our vehicles. The repairs on the rear bumpers were excellent. The bumper on the Camry required replacement and that work was excellent. I could have submitted three separate reviews. I also had a rear trunk on the Camry that would not open. The Toyota dealer wanted $120 for diagnosis plus repair cost. Bluegrass completed the repair for $129 including the part replacement. This would be another five star rating. The facilities are clean and inviting.

Great repairs in a timely fashion. Staff is amazing as well. The shop is super organized and…read moreappealing to the eye also.

I was referred here by a friend and have never had reason to regret that advice. Thayer runs a…read moregreat shop and Nathan has been there for ages and does a great job. Very knowledgeable and value for money. They have handled oil changes, brake jobs, suspension and tire realignment, and scheduled maintenance like timing chains, keeping me aware of what will need to be taken care of to keep my ride running reliably.

I am very fussy about who works on my car but this place is by far top notch with their work and…read moretheir customer service. They have taken me on a last minute ordeal, as well as schedule work. They also have rental cars for you if you need one until your car is fixed; who else does that for you? !!! The shop is clean, the staff is super friendly and I will always go here now.

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

Absolute terrible experience…read more We turned our car in at a recommendation of a friend. The repair was supposed to be done in 30 days - it took ~3 months. I originally gave Chris the benefit of the doubt, was patient, and agreed that their timeline was probably off due to the condition of the car after the wreck. However; after reviewing numerous texts and emails (documented) he not only gave false promises and deadlines followed by empty excuses but he also falsely claimed that "I spoke with the insurance company and I reassure you that you will be reimbursed for out of pocket rental expenses." - No documentation/evidence provided and both insurance companies provided that was not their SOP. We are out of pocket several thousand dollars for their delay (incurred from rental expenses) and the fact they did not properly fix our AC unit which is resulting in more incurred expenses. Do not consider - look elsewhere.

I have used Chip Magician for over 5 years. They have fixed scratches, dents, fender benders &…read morecompletely painted 2 cars. Their quality is great & I wouldn't use anyone else. I HIGHLY recommend them if you 'Love your ride(s)' like I do.

I got a tow and got to ride with Romeo, the owner, and might I say, this was probably the best…read moreservice I've ever gotten, super nice guy, we had good conversation for basically the entire ride, he made a shitty day a little less shitty and got me to my destination safely. I felt treated as one of their own, we started talking about backstories, movies, what it's like to own a company, how to drive a tow truck, it was great, and the price was amazing compared to others, I got to hear what inspired their slogan, he put my car where I asked, and he was just a very sociable person. 10/10 would break down again just for a ride:)

Called after my truck refused to start in an O'Reily's parking lot. Romeo said he'd showed up in 45…read moreminutes, got there pretty much in 45. It seemed like he was having a busy day. I'd called just to get a tow to the Midas around the block, but he took some extra time to help diagnose what was wrong with the thing, made sure the Midas I wanted to go to was open, and made sure to actually drop the truck off where the Midas techs wanted it instead of just dumping it and me in the parking lot. While I was riding with him, I listened to him take a call from another customer, and when he didn't have the vehicle needed to help them, he was quick to recommend multiple services that could, so he's got no problem making sure the customer gets what they need. All in all, no complaints beyond *maybe* the price. Supposedly we could've gotten AAA out for ~25 bucks cheaper, but who knows when they would've shown up.