Thank God right after I got my vehicle back I switched insurance companies! Never will I go back to this place :) took them two and a half weeks to get my car back to me and never have they mentioned on the phone that they were going to replace my entire door, yet when I first went there for my appointment, I told them every place I went to before I took it to them they said I needed my entire door replaced. Every time I called them, they took forever to get me the info I wanted. Nonetheless, they got the job done but definitely had poor customer service. read more

In the past, I have had excellent service at this location in Yuba City, but my last was horrible. Poor customer service by the service rep named Anthony. Kept me in the dark about repairs, gave information that was not accurate and I had to make 5 trips to get car repaired. Ended up contacting district manager for insurance company. Anthony did not research repair parts properly. Told me parts were no longer produced so he put used parts on my car. I did my homework and found his statement not to be true. Anthony was misleading , and never showed customer care. Never extended his had to greet me. Always looked unsure if himself. Front desk receptionist very bland in her greetings. No smiles around facuility. Felt like everybody was on pins and needles. I will never do business with them again due to this experience. read more

My vehicle was rear ended & my insurance company recommended caliber collision. A day or so after the accident, I had to move my vehicle for one reason or the other and noticed my left LOW tire indicator light was on and had never came on before; I actually brought it to there attention when dropping it off. All of the body and exterior worked looked good and I was excited when they gave me the keys back, the very first thing when I turn the key was the Left LOW tire light. I brought it to the attention of the person helping me and they said it had not been a problem; He did say they did air the tire up the day before. Their solution was to air up the tire and send me on my way, I explained to him that if there was a leak in my tire that wasn't there before it should be taken care of. I was told there was nothing they can do and I was to take my vehicle on my own time and money to a tire shop to have the issue diagnosed and if it was caused by the collision they would refund the money spent. Long story short, it is unfortunate they don't have the technology to Check/repair simple tire issues because just as I explained to them multiple times, now it is five in the morning the gas station has a broken air hose, I need to get to work and I have a flat tire on the Front Left tire! If you would like your vehicle to appear like it's been repaired properly this is the place for you, but Getting your vehicle back in actual comparable condition seems difficult for this establishment. read more

These guys are awesome! We usually hand out a few body shops numbers/business cards when our customers ask for referrals & we def recommend these guys. They are nice, friendly & we TRUST them. I mean if we didn't we def wouldn't be recommending them to our customers. read more

Recently had some repairs done. 2015 Toyota Camry for front end collision repair. I must say that I actually believe that my car is in better shape than it was before the accident. I mean it actually looks new. I can't comment on their pricing bc my insurance handled that part but I couldn't be happier with the quality work that I got from Tony and his guys read more

Thank goodness these people are here! The entire back end of my 2018 Toyota Camry XSE was smashed in. My insurance covers the payments and I only had to pay my copay. So many auto places call a week later with more problems and more problems. Not here! They were able to diagnose accurately and stick to the price. Accommodations were made for ant extra time they needed. They consistently kept me in the loop of the status. The manager is not removed from being aware of what's going on with all the car repairs. He's involved with each repair. It's good to know there's not just one person you can talk to about the status. read more

Great customer service, friendly and respectful people, and welcoming atmosphere. My vehicle was fixed the day they said they will. Great job caliber collision staff read more

Well I have to say I was very impressed by Manager Anthony Graziano's handling of my recent problem. A day after posting my review, he called me personally to discuss what happened with my repair. After investigating, he found that an Apprentice had installed my headlamp at the end of the repair and the mechanic mentoring him didn't double check what he had done. An honest answer to an honest mistake. He apologized profusely, said he had counseled both his employees and then reimbursed me for the full repairs my personal mechanic did on my Grand Prix. Very impressive. read more

Infinite stars for Caliber Collision. They took care of my car faster than I could have ever imagined while keeping me updated every step of the way. Michael made sure that I got my car back on time and they even cleaned it for me! I felt my car was in safe hands the whole time it was there and I will definitely be returning if ever necessary. Major kudos to Michael, Shawn, and everyone else at Caliber. Thank you again! I'm so happy to have my car back! read more

My vehicle was dropped off at the suggestion of my insurance. It was there for minor repairs for almost 2 and a half weeks. When picked up my vehicle it was ransacked through and money was stolen. The manage Anthony, promised to send me a gift card but I never received it. Horrible costumer service, very rude girl Ana, at the front desk. I don't recommended this place at all! read more

Our car was nearly totaled in October. Caliber Collision repaired the car and the repair came with a lifetime warranty of all work and parts done. Recently, we had problems with the horn, the usb charger, and all sound (radio, bluetooth with the phone, etc.) Ty, from Caliber Collision has been a great 'go to' guy for answers and help! Additionally, he's gone to bat for us when the car needed more than the insurance would cover. As long as Ty works for Caliber Collision, I highly recommend their services! read more

I cannot say enough of the wonderful staff, service and the repairs done on my car! I was kept well informed from the day I dropped my car off to the very last detail. I even got a ride back to work after I had dripped my car off! Being the headlamp was an issue, they got the job done well down to matching and blending the red paint and they detailed my car as well!! Thank you everyone! Keep up the outstanding work and service! read more

AAA referred me to Caliber Collision for some minor repairs. From the minute I walked in I was treated so nicely by the front desk gal but the associate helping me, Jessica, was over the top accommodating and friendly that I will never go to another repair shop! All the damages and then some were fixed back to new and even the detail on my car was excellent! If you need any repairs go see Caliber for good service and quick work!!!! read more

Keeping this review short and brief. Brought my car here to get it repaired. Five days later they called and said it's ready. When I got there they had only fixed half of the damage. The related damage was so obvious, I don't understand how they missed it. When I brought this up to them the estimator rep merely said he was out sick and didn't check on the repairs like he should have and that's why it happened. What kind of excuse is that? Aside from the terrible repair job they gave my car a wash and left swirl marks all over it. My car basically left the shop in worse shape than when I took it in. Anyway- I had to take my car to a different shop to get the repairs completely redone. They wasted my time and had no concern for customer or car service for that matter. Save your time and money and choose a different shop. read more

I brought a front bumper and a rear spoiler to get professionally painted to match the red that's on my car and these guys did an amazing job!! By far the best body shop experience I've had! The quality looks just like factory and I can't see any faults anywhere. Thanks Tony G for an amazing customer service experience and big kudos to your team!! read more

I've had minor repair work performed here on two of my cars. Jessica at the desk is always cordial and professional. Always happy to find an answer for your questions if she doesn't know herself. Jessica made the insurance payment part of the transaction seamless. Tony and Joseph are always knowledgeable and friendly. Joseph even went above and beyond my scope of work and repaired a rattle I had mentioned in one of my doors. It was driving me crazy! I am so thankful to not have to listen to that anymore! Very appreciative of this crew and their well managed facility. Hope not to have to need them, but if I do, I will be back! read more

After having a car accident, that was not my fault... My insurance carrier asked me to use Caliber or another shop in town. I chose Caliber, and I regret it. From beginning to end I was lied too about questions I asked prior to using this shop. Joseph the service advisor lied from beginning to end about things that I later found out were not true. Tried to tell me that certain things didn't pertain to accident (like he's and expert). Yea right.... then never told me that my car was complete till almost a week after. Never one phone call telling me car was complete, or when to expect it. I had to call shop numerous times to find updates or go in person to see, just to be greeted by Joseph who is condescending and very in knowledgeable. Had to reach out to the manager and explain all I went through. Then I had to call again today- several days after picking up to let them know it needed an alignment... just to be yelled out and told by Joseph that my car didn't need an alignment and blah blah blah. Horrible all the way around! read more

Wow!! Talk about some miracle workers! My bf just got his car back and it looks brand spankin new! My golly! Who would've known I thought for sure the car had little hope but these gents proved me wrong! Im impressed!! better than my pops could've done and my pops can fix just about anything. Would highly recommend these folks and the manager was a doll! Everyone is so darn knowledgeable. read more

So I left a review complaining about my issues but I can't see it to add a update, so I will re tell my story with the update. My husband was in a accident in our car front end damage we took car in and it took a very long time to fix. After 3 weeks I finally got my car back but my AC did not work properly, I know very little about cars so I was confused as to what could have happened to my car to make my AC not work after calling gieco to take my car back in I spoke with George and he started the car and of course the AC worked. I was very frustrated and after he spoke down to me about how to drive the car before just expecting the AC to automatically work. So I left and after arguing with Gieco my husband took a day off work to get the problem fixed. We had to have Caliber tell us they couldn't do anything else before we could take it to a different shop. So my husband went down and George told him that they didn't work on AC and that we would have to take it else where. Thankfully the manager over heard and had read my previous review, he took my car back and ran every test drained coolant and TBH a bunch of stuff I do not understand. They found no reason for my AC to be only working some times but whatever they did worked and now my AC works every time and blows as cold as it should hence why I am writing this. The Manger apologized for me being dismissed so quickly and was very pleasant but George should not be working with the public, I believe the mangers name was Tony he was Fantastic. If you are looking for a place that your wife can just drop off the car I wouldn't suggest this place only because of George. It is hard not knowing about cars and just describing what is going on and it is important that mechanics do not take advantage of women in these situations. That being said if you do take your car here I highly suggest Tony to be the person you deal with as he was not only pleasant but also meticulous and even though he found nothing wrong whatever they filled or cleaned out has made my car run much better. I'm only leaving 3 stars this time because George lied to my husband, blew me off and caused us to lose out on a days pay because the first time I brought it I wasn't believed. I would give Tony 5 stars so hopefully they give a second look at who talks with and deals with customers. read more

Excellent service. I hit a deer and was able to take my car into Caliber Collision and they made it new again. I've had my car back a week now and have no issues. Thank you Caliber Collision of Yuba City!!! read more

Work done on my Chev Impala was good. I was a little disturbed at being rushed doing the paperwork when I picked up my car. She really didn't give me a chance to review it before I signed. read more

Got my car back looking great! Love the work, and the accompanying guarantee. Brett always answered questions & emails, and we were kept informed. Would definitely use Caliber again, but hope I never need to ;) read more

"100% Satisfaction is our top priority" yeah right. My Insurance company sent me there to get my vehicle repaired. When I got there I was suppose to meet with a rep from the Ins. company (Lindsey) who was no where to be found throughout the whole process. I waited almost 2 hours for a quote because the Ins. rep was not there. My concerns were brushed off, and I was told they were really busy they had 75 cars when in a normal week its around 40. When picking up my car I had to again wait for almost 30 min to find someone to pull out my vehicle, then the check engine light was on? (are you kidding me?) 2 months later and I'm still having problems (my concerns originally that were brushed off) They are so unprofessional and care very little about customer satisfaction. I would never recommend anything to this place. read more

This is my USAA preferred repair shop in my local area. I made an appointment to have my car looked at and be given an estimate. Upon arrival to the shop I was rushed and told that I was 5 minutes late and that I would not be able to get a written copy of my estimate and that I would be emailed it later that day. After 24 hours I still not did not receive an email of my estimate. I had to contact my insurance company and was able to get an estimate through my insurance company with no help from Caliber Collision. I told USAA that I did not prefer to use this company due to their poor service practices and would not recommend them to anybody else. read more

I just purchased an 01 Jaguar S Type from a friend here in Yuba City. After an accident my friend had the repairs and body work done at Caliber. At first glance you notice that the front driver side door and quarter panel do not match the color of the car. The new headlight assembly is broken. The interior reflective lens is seperated from the housing. This is easily broken in the S Type if you dont know what your doing. The driver front window trim blew off on the freeway. I also had my S Type repaired at Caliber with similar results. I will never use Caliber again! read more

Caliber did a minor repair on my Toyota. The driver's side doors were keyed (scratched) down to the metal. The quality of the work was outstanding. The car looks brand new. It was clean inside and out when finished. Caliber also gave me a lift to pick up the car. My only beef is that the job took a few days more than we had expected. This was due to a dispute between the management and the shop's painters. Some employees quit suddenly (or were fired), and this backed up the painting schedule by a few days. I hear that they now have new painters who are working out well. read more

Let's be honest, the issues that were pointed out were from this claim and I was made aware that my vehicle had previous repairs that I knew nothing about. After going back and fourth for another week and a half I was finally told that the repairs will be done at no charge and that was after I received a call from the manager Anthony. My issue is not with valuables being stolen or signing a document my issue is with the integrity of this establishment. There was a $150.00 pair of sunglasses that did not get stolen. Just the money was. As far as the customer service, Ana was rude the second we walked in to drop off my vehicle and remained so throughout the entire process. So with that being said your corporate will be hearing of Ana's disgusting behavior with both my daughter and I. And as far as the gift card I have received nothing, and perhaps you should get a better front office staff. read more

Due to an unfortunate accident, I had to choose a place for my repairs, I am so glad that I chose Caliber. From the receptionist Jennifer to Mike the service manager, and also Shaun the in-house Mechanic, a big thank you for the excellent service and understanding of this task. All of the parts were ordered on time, excellent shop equipment, and auto-body personnel that helped bring my three quarter ton 2500 HD Silverado back to its original showroom luster. Also a big thank you to the staff for helping on a personal level. I would recommend this shop to anyone needing collision repairs. Thank You. read more

Cosmetically, they fixed my car jeep wonderfully. What I do want to complain about is how long it took them. They kept telling me dates of when if have it back but kept pushing the date back until it was 2 months later than planned. When I got the car back it seemed to look good, but after 2 weeks of driving it found out my roof leaked, the engine kept making a weird rattling noise, which it still does and my alarm wasn't installed. I can't put my alarm on my car... Overall not very happy with the work. Oh did I mention, they actually had to send it to the dodge dealership because their mechanic said he couldn't put my car back together....... A lot of frustration with caliber collision read more

I got into a minor fender bender and my insurance company referred my to them. My damage was below my deductible so I had to pay. Even then, the price was a lot lower than I thought and within a day, my car looked like new. Also, kudos for coordinating w/Enterprise with arranging my car rental while my car was being repaired read more

I recently took my car into this collision center and they definitely go the extra mile to make sure you are happy with their work and the estimates were cheaper than most other places, after everything was finished my car ended up looking better than when I bought it and the repairs were faster then I thought they would be, thank you caliber read more

Took my Subaru in for repairs from a rear ending and had to leave it there 3 times. 1st they forgot to replace a damaged part in the trunk after 1st visit, second after installations of part they then left a large gap on the passenger side bumper so I had to leave it again. Now the there is a noticeable bulge on the top of the bumper were the other side of the bumper is flush and smooth. They also were unable to hookup my 3-1 JDM light correctly which I had to spend nearly a hour connecting myself. Wouldn't recommend the shop if you expect the car to look like a collision never happened. Two stars for mediocre effort, never again. read more

Michael Memoracion I thank you and your team for taking your time to do the best job possible on my car. My left fender was crumpled, Yet your team was able to fix it-and more importantly, get it right! I asked your team to do something that was HARD-Matching the paint to panels I wouldn't let your team blend, because I would rather keep factory paint on panels that to me-didn't necessarily need to be painted. I had a wedding to go to on Friday and on Thursday I was told that it would take another day to get it right! I was told that you would have the work done by noon-and that you would talk to your team about getting this done correctly and timely. At 10:21 you send me a text that read "We are on schedule for noon!" I showed up at noon thirty and MY OH MY I couldn't even see the difference between the work your team had done and the work that the factory had done. I thank you and your team for getting it right even though it hadn't turned out right the first time. Thank you :) read more