Wish I could give this company zero stars. Seriously.
So her web site is amazing, right? All those different beautiful styles of calligraphy? I was certainly taken in. Thought, wow, I so want her to do my wedding invitations. They will be AMAZING.
She was super sweet via email. Really polite and helpful, which got me even more stoked. As soon as I got my envelopes I sent them to her right away, psyched to get them back ASAP!
During the time she had them, I did have several changes... people's addresses, couples splitting up, etc. Each time I forwarded one to her she was super understanding and cheerfully told me, "No problem!"
When it was time for the invitations to come back, she told me I'd have them by Wednesday. I asked for tracking info, and she sent it. The tracking info clearly said Friday. She told me it was her error, her husband sent them via UPS instead of USPS. Okay, no problem, we all make errors. But I was just so! excited! to see! them!
When I initially chatted with her, I indicated I wanted my invitations addressed in gold. So when I opened the box and saw black calligraphy, I was a little deflated. My invitations are cream with gold print. Nonetheless, not being a bridezilla (or trying not to be, anyhow), I focused on the fact that I had the envelopes! And they were beautiful!
....Okay, maybe not beautiful. The samples on her site are clearly her absolute best work, whereas these.... not as nice. But still. My wedding envelopes, all addressed (in the wrong color and maybe not as nice as I expected) and ready to go!
....Okay, maybe not ready to go. I noticed the first error right away - an inside envelope meant to be addressed to (names changed) Mr. and Mrs. Jane and John Doe was instead addressed to Mr. and Mrs. Jane and John. Okay, weird, but I sent her an email and she said she'd correct it. Then I started going through the rest of the envelopes.
Out of a grand total of 258 outside and inside envelopes (combined total), she made errors on 15. This is in spite of the fact that I provided her with TWO detailed, error-free lists - one for outside envelopes and one for inside envelopes. The more errors I found, the more irritated I became. Seriously, did she check her work at all? Aren't people who do services like this supposed to have an attention to detail? These were not small errors - these were big things like completely misspelling someone's last name or addressing a Ms. as a Mr. - the kinds of things people notice, and wonder why the bride and groom didn't.
I emailed her all these errors in a very specific list format, very detailed, explaining what needed to be changed. She told me she needed more envelopes, given that she had not kept enough to cover all the errors she made. I then had to pay another $10 to mail envelopes back to her.
While she had them, and I was fuming that I had missed the date I wanted to send them (March 1), she emailed me to ask me what one of the addresses was, and what I "wanted her to do" with an envelope I had returned to her. My head almost exploded, as the address was on the list I initially sent her, and what I "wanted her to do" was CLEARLY detailed in the email I had sent her just days before. I replied, "Per the list I originally sent you on (date), the address is (address). Per the email I sent you on (date), I want you to do (copied text from email)."
Her reply?
"That is wonderful, Kate." WHAAAAT? Was that sarcasm or are you really just that stupid?
Today I finally received back my corrected invitations. Guess what?
TWO. MORE. ERRORS. Oh, and? And? Two envelopes missing.
No. Seriously. A misspelled name and addressing a recently divorced woman who is in a new relationship as "Mrs." As in Mr. New Relationship and Mrs. Married Name. That means out of 15 envelopes, which you think at this point she'd have been SURE to proofread, she f***ed up four of them.
I do not know if caps are enough to suffice here but
DO NOT EVER! EVER! EVER! USE THIS CALLIGRAPHER! I wish I could find more places to post this review, and not just out of spite (although I will admit that is part of it) but so that no other dreamy-eyed bride will have to go through the same annoying, costly rigamarole I have gone through with this woman/company. So disappointed. I just keep reminding myself that people are going to throw the envelopes away. Still - sad that they are not as picture perfect as I had hoped.
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