Expensive. The staff don't speak any English, and I tried to explained to only massage my feet, and…read moreI couldn't get the message across. I did not get the relieve on the pain on my feet.

Booked a 1hr massage here for $65. Walked in, and walked right back out. Place stinks. Reeks like…read morethey have a collection of dirty diapers. I tried to explain to the lady why I was leaving, but she didn't speak enough English to understand what I was saying. I guess they'll figure it out when everyone leaves.

Paid for an hour massage; got a half-hearted attempt at a booty rub and a bottle of water after…read moreless than 20 minutes of non-massage. I am thoroughly sore (and not in the good way), which I thought was the point of paying $65 for an hour massage. But apparently I was mistaken. And apparently also required to give tip for the aforementioned amazing service. Yeah. No. This place is trash.

This place is nice and super clean. I got 1 hr massage and this was awesome. My pain and pressure…read moregot release after that. The massage room and shower room is beautiful. I would definitely go back again.

My first time here and an excellent experience from start to finish. The place is very clean,…read morenicely decorated, and comfortable. I made an appointment online and arrived about 10 minutes early. I was greeted quickly and politely, confirmed my appointment time, and lead back to a room. The room was also very clean and comfortable, so I got ready and laid face down on the massage table. They had some nice relaxing music playing and a star pattern projected on the walls a ceiling , very relaxing atmosphere. Sally, the massage therapist came in shortly after my appointment time, introduced herself, and asked what kind of pressure I preferred. She made sure to let me know to inform her on how the pressure was, so she could adjust as needed. Sally did an amazing job of locating my knots / tight muscles and spending some extra time on those areas. I have been getting massages regularly for several years now, and this was one of the best overall experiences I've had. Highly recommend J&Y Massage and Sally.

My first time here. Excellent relaxing massage at a fair price. I was so relaxed I think I fell…read moreasleep during some of my massage.

I have moved to Princeton but am coming here for my massages, they are that good…read more Hope they get that facial option working

I'm honestly shocked at how overpriced Refresh Thai Spa is for what you actually get. The service…read morewas average at best, but the pricing reflects what you'd expect from a luxury spa experience -- and this simply wasn't that. The atmosphere felt pretty standard, nothing upscale or memorable, and there were no extra touches that would justify the high cost. For the amount charged, I expected exceptional service, attention to detail, and an overall elevated experience. Instead, it felt like I paid premium pricing for a very basic massage. There are plenty of other places in Plano offering similar or better quality for significantly less. I don't mind paying more when it's worth it -- but this absolutely wasn't. Would not return.

I would like to appreciate Lucy and her staff. Their massage place is one of the most beautiful and…read moreclean places I have ever been to. I have been going there for over a year now, and they are always professional and welcoming. Lucy is the best! She really knows what to do for your body. I am a soccer player, and I often have muscle issues and soreness. Every time I visit, she knows exactly how to help me feel better. I truly love this place, and in fact, I will be going back again very soon. I highly recommend everyone to give this place a try. You will not be disappointed!

We went for a foot and body massage 30 mins each. The room vibe is just normal. They were probably…read morebusy/ understaffed so they left 2 of us with hot water foot bath for about 20 mins. We were getting concerned about the time but then the masseuse arrived and began the foot massage. It was great. My previous experiences suggest that foot massage also includes some scalp and forehead massage but it was probably not included here. For the body massage, it was good, but one of us got the hot stones, the other didn't (lack of uniformity). There were 3 of them and everybody was sweet, but the place probably requires more professionalism in terms of customer service.

Great service! My masseuse grace was amazing. Kind and attentive. I would have given it 5 stars but…read morepeople kept coming in and talking interrupting my massage. I just want peace and quiet especially after a long week of work. I will definitely go back and hopefully they improve that.

My masseuse was Peter and he did a fantastic job with the full body massage. I will definitely be…read moreback.

Best massage spa I have been to. This location specifically has been wonderful. They helped me find…read morea massage therapist, Grace, that is able to release my tension and I live with chronic pain. Highly recommend her you won't be disappointed she's the best. Front desk is very helpful matching to a therapist that can meet your needs.

Sophia was wonderful. Just the right amount of pressure. Especially good removing long-standing…read moretemple discomfort due to bruxism with TMJ. Also found my stress point on my back without needing direction from me and totally removed the ongoing daily pain. Price was half what I am used to paying. One hour for $65. Only suggestion: have chilled bottled water available after the session. Already scheduled a second session.

My sis in-law and I were treated to two birthday massages by family. This offered a nice price for…read morefoot massage so we decided to try it. About half way through our massages, both of us began to feel itchy. At first we thought it was the couch material or the towels, so we didn't mention it. Oh my god, what a mistake! Later in the evening we both realized that we were being bitten by bed bugs. We even found some that had gotten on our clothing. What the hell? We called them to explain what happened and complain but they brushed us off like: "No, no, you wrong, you make mistake" then she rudely hung. Calling back we tried to tell her that this is serious and a health risk. She blurted out something I didn't understand and again she hung up. You'd think they'd at least look in to the situation to determine for themselves. We're disgusted by the experience and I'm personally filing a report with the appropriate authorities. Be careful, people. You don't want those awful bugs on you. J