I am beyond disappointed with this local branch of this company. On 5/11 my husband and I confirmed…read morea moving and junk haul appointment scheduled for 5/30. Our move-in date was 5/31, so we had already adjusted plans and paid extra to move everything a day earlier.
The day before the move, College HUNKS confirmed the appointment with my husband and told us we would receive a call between 12-2 PM when they were 30 minutes out. At 1:40 PM the day of the move, I called to confirm and was reassured the appointment was still in the system and happening, and that the movers would be calling us shortly. At 2:15 PM, my husband received a call from the manager stating they were canceling due to weather and "closing up shop for the day." This was after we had already been waiting through the scheduled window, with no prior notice or attempt to communicate earlier, despite weather conditions being forecast in advance.
When my husband explained we could not delay the move until Monday due to lease constraints, we were essentially told there was nothing they could do. At that point, we were left stranded on moving day, having already moved multiple carloads ourselves and with no ability to physically complete the rest of the move without professional help. There was no meaningful effort to problem-solve or provide alternatives that aligned with our situation.
The situation escalated further when I attempted to speak with management directly. I called the main number, which went to voicemail, and then called from my husband's phone, which turned out to be the manager Devin's direct work phone. The call began unprofessionally, and while I initially apologized for reaching him directly, I explained the situation in detail. Although there was acknowledgment of weather-related issues, there was no real solution offered beyond "trying Monday," which was not feasible for us.
During the conversation, when I was visibly upset due to the stress of being left without movers on a critical moving day, the interaction became increasingly tense. The call ended abruptly after I expressed frustration with the situation as a whole, and I attempted to clarify afterward via text that my frustration was with the circumstances--not a personal attack--but I received no response.
To make matters worse, I have also been trying to obtain a refund of my $99 deposit. I was told twice that a refund request would be submitted on my behalf, only to later find out that it had not actually been processed either time. Since then, I have been met with silence, repeated delays, and what feels like avoidance of calls and follow-up communication altogether. There has been no resolution, no confirmation of refund status, and no accountability regarding why the request was never submitted as stated.
Overall, this has been an extremely unprofessional and stressful experience during what was already a high-pressure moving situation. Being left without movers on moving day and then having to repeatedly chase a basic refund that was promised but never processed is unacceptable. I would not recommend this company based on our experience.
