I used their online services to print enlargements. One was done correctly while two others were obviously cropped incorrectly. When I picked up the photos no one mentioned the issue. I checked them when I got to my car and returned to the store to see if they could rectify the issue. They told me that there was an issue with the files (due to their software) and I had to resend the photos. I ran across the street to a local business that I knew would let me use their computer because I had issue accessing their website on my phone. It took about 10 minutes. As soon as I resent them I called Camera Kingston to make sure they were sent properly. They said that the woman who took care of printing had left 5 minutes prior and they would be unable to help me. What incredibly poor customer service. 1. There was an obvious issue with the prints. They could have contacted me before printing to correct the issue before hand. 2. No one mentioned the issue when I picked up the prints. We could have corrected the issue then 3. When I returned to the store no one informed me that the print lab closed at 5 (which was 10 minutes away) even though they are open until 7. 4. When I called and tried to confirm the correct files were sent, they offered me no solutions and were of no help. I asked explicitly, twice "Is there nothing you can do to help me?" and was told the print lab was closed. 3 8x10 prints were $20 - which i insisted they refund. I'll be getting them done at Walmart for $5 instead. So much for supporting locally owned business. read more

The fine folks of camera kingston are truly fantastic. They know their stuff and can really help you out if you're in the market for a special camera. I like their online photo ordering system, and then I pick up in store. I've also had passport photos done here, and they shoot and produce in a jiff! A great downtown Kingston business that's not to be missed. read more

Being a photographer I was worried my new flash was defective so I dropped into the downtown store for help. It was weak batteries which the suggested I get the high capacity lithium versions. Problem solved Can you help me with a screen protector as it seems to rub against the buttons on my jacket? No problem they stock that Unlike the big box stores pretending to be camera experts these guys are the real deal and will take the time to chat about how to improve your photography and show you a thing or two about your camera because you didn't RTFM. The Nikon V1 is an odd bird when it comes to flash use and the millenial set me straight! Thanks I owe you read more

This store has an incredible wealth of knowledge in their staff. If you want information on photography you need to shop here. Competitive prices and great service, what else would you want. read more

Went to take some passport photos yesterday and requested to email the digital file to my email account. Did not even send it. When called, "I cant gurantee that I've sent the email". What the hell? Totally unprofessional. UNPROFESSIONAL. read more