I have never worked with a housing company who took so seriously the needs of their renters…read more Between COVID and the ice storm from hell, Cromwell stepped up and immediately took care of everything my family needed. I, unfortunately, have neighbors next door who have dogs that are quite violent. I emailed Cromwell about trying to get a fence around the yard for safety. Christin Castillo wrote me back saying they were sending someone to look into it. An hour later someone was at my door to take measurements and create a quote for the fence. To say that I was floored (in the best way possible) is an understatement. If you are searching for housing and live in Cromwell's service area, you should absolutely reach out and try to rent with them!

I live at 5106 lake shore drive waco tx. Eddie King was…read moreinstalling a gutter for another unit and saw I was painting my window panel and ask where he could get some of the paint for the gutter brackets ... I told him the condo association provides it but he could have some of what I had ... later he noticed I was having trouble crimping the wire stop on my new gate latch and volunteered to help. Super friendly and nice. Went above what he was there to do to help.

Malisa and her husband are awesome! We have worked with them on several properties and they are…read morealways incredible. Prompt service and professional attitudes. I really enjoy Malisa's fresh take on the industry and it makes her listings stand out. Hope we continue with them for years to come.

I texted Malisa at 9:19 AM after a second night without air conditioning, simply stating: "out…read more[sic] a/c is still broken *our" She replied: "Was someone there yesterday to let them in" to which I replied "yes, they cane [sic] and said the problem was with the unit outside *came" She said: "Ok then they are working on it" I replied: "okay thanks" I called On Point at 9:49 AM but there was still no update from them either, not even an ETA, just that they would "definitely" be out to fix it by the end of the day on Thursday, July 20th. I texted Malisa back ten minutes later "do you have an eta of when it will be fixed? it's been almost 36 hours and we have pets" She said back to me: "When they get the parts" I said, naturally: "do you know when that will be?" She says: "Could be a week" This is when I grow agitated: "that is unacceptable. you cannot expect us to live without air conditioning for a week. please have some empathy" Her response: "I am not in control of ac people or part ordering we did our part called in service request unfortunately you have to wait" I asked her: "can you get us a window unit?" Her response? "In the state of Texas I am required to provide heat not ac" I texted Chantel at 10:03 AM "do you have an eta of when our a/c will be fixed? it's been almost 36 hours and we have pets". No response. I called On Point again at 10:54 AM on Thursday, July 20th but they still had no updates for me, simply telling me that the delivery truck still had not arrived but that she is sure that it will still be fixed at some point today, July 20th. I then get a text from Malisa saying "Do not call the ac people and bug them. They do not answer to you they answer to me and we are working on getting issue fixed. I will let you know when they will be out to repair. Btw you need to refresh yourself on the pet policy. I don't care what it is if it is not on the lease you are in violation of your lease." My response was "I called and Spoke with Chantel two weeks [sic] and she said you told her to tell me to bring the pet fee with next month's rent *two weeks ago" and then I sent her a screenshot of the text message I sent Chantel on Friday, July 14th at 11:39AM reminding her of that conversation. Ms. Spivey: "You will need to update the pet agreement so no you just can't add to rent. Let me know you will be in on the first to update forms" I replied: "I will be in on the first" and she said "You can bring with rent but you both will need to initial changes" and I said "okay I will let [redacted] know, thank you" I then asked her "the a/c people are saying it will be fixed today so I'm wondering why you said it would be a week?" (see above where she says "Could be a week") Her response was to send a screenshot of our own conversation we were having just a few hours ago and then says "I said could be a week. I'm not in charge of their schedule. They said it should be in today but they don't know if it will be in delivery truck. I'm being realistic with you" I replied: "I've had two nights without any sleep and am not in a very good mood and am not going to discuss this any further. I will be in on the first with my $750 rent and $500 pet fees" Her response? "Good glad you understand now" I am unsure of what else I can do on my part. When I call On Point, they call my landlord and complain that I'm "bugging" them. When I talk to my landlord, she says "in the state of Texas I am required to provide heat not ac." I am now trying to fall asleep for the third night in a row without air conditioning and am at a loss. The only thing I know is that I hope this experience doesn't happen to anyone else, and the only way I know for sure that this won't happen is if you choose to rent elsewhere.

I worked with Brad Wetzel of Bridge Realty to sell my house in Killeen. Brad was extremely…read moreprofessional and went above and beyond to keep me informed. I moved prior to the sale and he really went out of his way to insure needed repairs were completed by reaching out to contractors and making arrangements for payment. He even cleared up an issue with an old lien that had never been removed. The house sold for a good price and closed quickly. I highly recommend Brad and Bridge Realty.

From the owner: Bridge Realty focuses on agents education and professionalism! It is very important to be well…read moreeducated to be able to serve our clients with the highest level of service and ensure they get the best property for their money! There are many Brokerages that Buyers, Sellers, Landlords and Tenants can choose from and we strive to be the preferred Company due to our expertise and results!

Love y'all I have been written for 15 to 16 years I've enjoyed my house all these years thank you…read moreMiss Butler and Mr Butler for everything you've done for me and I hope to keep continue living where I am.

Start by ive been renting for 4 years they don't like to fix on plumbing communication is very…read morepoorly they talk to you in a very degrading way don't handle situations in the way that should be handled plumbing is bad the bill has reached 1800 and they don't want to cover ANYTHING which is left in my name also my credit they also don't let you speak to no one higher up besides the front desk that gets nowhere this situation has been on going for 3 months even with the previous bills I still paid due to I didn't want my bill cut off cause I have small kids at home and I'm responsible about my bills but once the bill reached 1800 I refuse to pay that alone I'm passed frustrated with this company also thought about homeownership before all this mess and I backed out because they don't handle business for my liking all they care about is you paying them money I have never been late on bills or rent and this is how they treat me they deserve NEGATIVE ZERO STARS

Absolutely the only professional you want to consider when buying or selling a home. Christie and…read moreher team kept a high level of clarity and engagement throughout the whole process and kept things simple and straight forward. Truly a delight to work with. Thanks, Christie!

We worked with Christie as we contemplated a move to Waco, TX. Christie was unbelievably…read moreresponsive. She was honest. Answered our questions directly, and she was just pleasant to deal with. We did not end up moving to Texas, but wished that we could have taken Christie with us on our home shopping/buying process accross the country. Without a doubt, we would highly recommend her.

Mikayla was fantastic ! We moved across the country and connected on Instagram. She had all the…read morehelpful information on safety , neighborhoods even types of homes and things to take note of/understand about houses here. Not only did she find us a beautiful home in a week, she helped us negotiate beyond expectations. If anyone in the waco area is in need of a realtor, she made it incredibly easy, fast and STRESS FREE! (Always a plus in home buying) Mikayla is amazing - call her !

I needed assistance with a title and escrow issue related to properties in Texas. I contacted…read moreAmerican Guaranty Title (AGT) and spoke to Vicki Mason, Vice President of Commercial Escrow. After posing several questions to Ms. Mason, she conducted research and provided me with the answers. It should be noted I was not yet a customer, but she took the time to assist. She was very friendly, knowledgable, and professional. If I ever need commercial title and escrow services in the future, I will certainly reach out to AGT. Thanks again Ms. Mason!

As a REALTOR, people trust me with what is many times, the biggest investment they will make in…read moretheir life. The process can be complicated and have hurdles along the way. American Guaranty has what I would consider to be the dream team of making their part of the transaction as smooth and easy. From Meredith at the front desk who greets you consistently with a smile, to Nancy the Marketing Coordinator and guru of all in my book who always jumps through any hoops to make a deal work. Then there's Spencer and Tony, the puppeteers who run all the working parts behind the scenes. Chuck can be counted on for a good laugh and to work to improve processes if possible. Finally, Emily seals the deal and lets us close in our own style. Some clients want more formal, others would just as soon kick back in the chair and kick off their shoes, either way Emily makes everyone comfortable. I am sure I have missed some, but these people make my everyday life easier and more pleasant, and the home buying process a smoother one for my clients. When title companies all offer the same protection, I choose to bring my clients to the one that understands customer service, giving back to the community, and how to make some delicious cookies!

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.