One of the best services especially by the concierge staff. They are so nice and accommodating to…read moreassist us in planning out our day and mapping the bike routes. It's definitely the little touches that adds to our experience. They placed water bottles and locks for the bikes. One of the highlights is definitely their bistro restaurant! Do try to eat at their bistro. The pork chop was one of the best I had! Their other fine dining restaurant (which we did not go to) is Michelin starred. Areas of improvement: 1. Their "king" bed is really uncomfortable. They pushed two twin beds together which suck when you're lying right on the crack. The sheets are not luxurious for a 5-star. 2. No wifi in our room. However my sister's room in room 54 had wifi. 3. For a 5-star, you really shouldn't be decorating with FAKE flowers!!!! My sister and I were pretty shocked by this. Don't get me wrong, the inside lobby was tastefully decorated but the fake flowers really depreciates the level of luxury especially if it's a "luxury" hotel. Get real flowers stat! 4. No pool or jacuzzi! Other than that, this hotel should be commended by their services. If you are in Beaune and don't mind a 7 min ride to the center of town, stay here!

This is a must stay…read more The owners met as at the door as you enter this world of grace and charm our room was in a separate building the walk through the lovely gardens and the attentiveness to detail It was July 4th and the chef had produced as amuse Bosch a Hot dog with an American flag . The wine list is extensive and a great selection of half bottles of you are traveling with only a couple We had a "surprise tasting menu " and it was truly up to the standard of his etoile his sauces were wonderful five in all and very creative and inspired Breakfast the next morning served in the Bistrot a lovely place to begin your day we had omelette s And there is a full buffet

We stayed here for one night and had a wonderful experience. Rooms are all different as the hotel…read morehas grown over the years. We booked a suite that was quite large and had a beautiful bathtub. This hotel has such warmth and character and you really feel like your stepping back into time. The lobby area is very historic feeling and is the perfect place to cozy up to the fire and have a glass of burgundy. The staff went our of their way to be helpful, particularly Jean Claude. This hotel is a large part of the reason we fell head over heels for Beaune.

Boutique hotel in the heart of Beaune. Highlights- the suite is quite spacious with immaculate…read moreservice (they take care of things like forgotten power adapters for Europe, plus other small extra small gifts to welcome us to Burgundy). The wine list is extensive with four DRC bottles in their cellar. The hotel has its own cellar where the wine tasting is individual only (no group tastings) and tailored towards all levels of tasting. The bartender is very nice and the hotel owner hangs out at night to welcome you and knows the details of your stay. They arrange to call domaines as well to help you with wine tastings.

Gracious people. Fabulous rooms. Great location. Very reasonable. We come back every year.read more

This was an interesting museum to look around while in Beaune. The building itself is an…read morearchitectural masterpiece with a beautiful traditional Burgundian roof. This place used to be the hospital for the town and you can see how it was set up including an apothecary, kitchens, chapel, and some unique bedding arrangements. Not too expensive to get into (about 12 euro) and worth doing even if some of the rooms are a bit over staged.

This is a very beautiful place, with a very interesting history. I liked that I could go at my own…read morepace, listening to the audio description.

If you visit Beaune, this is the place to stay! The new owner is on hand to personally ensure a 5…read morestar quality service! From the concierge to the cleaning staff, all are ready to assist in any way they can. The rooms are spacious, clean and beautifully decorated! Their restaurant is also wonderful, but be sure to have the hotel reserve a table, it fills up quickly!

Located in Beaune this hostellerie stood out due to its location and property. It was really well…read moremaintained and when we walked in we immediately loved the fire log lounge and the bar. It was so relaxing in the leather arm chairs we enjoyed our night caps before heading to bed. The hotel room was nicely decorated slightly got away with the datedness. They had a fabulous restaurant right next door and driving distance to some of the best vineyards in the rhone.

Terrible experience. I came to my room in evening after traveling from Paris. Front staff was…read morerude and dismissive. I didn't care because I just wanted to go to sleep. When i went to my room, I noticed it wasn't cleaned. The bathroom has pubic hairs in the tub and there appeared to be sexual stains on the toilet. When i called to the front desk, they were dismissive and said no one is available to clean the room and there are no other rooms available to offer. I was forced to use the public restroom in the lobby until the room was cleaned the next day. Staff is rude. The rooms aren't cleaned. Not worth it. There are better options literally everywhere.

Came here in January and had a great experience. We stayed in their Carmel Suite and it was plenty…read moreof space for both of us and extremely well set up and clean. The hotel offered a good breakfast in the morning and was centrally located. We didn't get a chance to eat at their restaurant as we had other things planned but I am planning on coming back. The concierge was also very helpful and provided excellent recommendations.

This beautiful historic medieval-building hotel transports you back in time. Photos do not do it…read morejustice. We stayed at a lot of hotels during our honeymoon, and this one had by far the best architecture. The view from our room was terrific, and we loved the stained glass window in our room. Extremely comfortable bed as well. Everything was stunning. Staff was extremely pleasant and helpful. They recommended two outstanding restaurants and made reservations for us (you need them). Probably the best food we ate our honeymoon. Breakfast was outstanding! Really delicious selection. And have a drink of chartreuse at their bar! Overall, a truly remarkable hotel and lifetime experience. I hope I will get to stay here again.

I love this hotel. It is unique, great architecture and the best staff! Bruno and his wife run it…read moreand they couldn't have been nicer, more accommodating, or more helpful! Their staff is just as great. Only one downside...no elevator. Normally I wouldn't care about that, but unfortunately I never travel light and my bags are always too heavy. Other than that, it was super comfortable, big rooms, nice bathroom and good beds! We had great wine and food thanks to Bruno and his staff. We can't wait to come back!