They weren't as professional as we hoped they would be. We felt like they were just trying to look…read morefor big problems to charge us more money. The first guy (technician) was nice, but their installer guy looked like it was his first time doing this particular job. He was really struggling and acting like he didn't know what he was doing. He did find another problem to charge us for that had nothing to do with our furnace. We also noticed him lie to us a few different times. After they finally left our furnace still didn't work. My husband watched YouTube and was able to fix our furnace. We felt like they weren't doing the basics. After the fact three different people told us we should have contacted Dana Hatch heating and cooling.

From the owner: We are a full service heating and air conditioning company offering, residential and commercial…read moreheating and air conditioning repair, maintenance, service, and replacement to our customers. We take pride in meeting our customers' comfort, needs and providing exceptional service every time.

Great customer service Jessie was very informative and gave good information . Will definitely be…read moreusing them in the future.

**Rating: 1 Star**…read more **Incomplete Work - Paid Thousands for "Full Repipe" That Wasn't Complete** I hired RareBreed Plumbing in April 2024 for what was sold to me as a complete replacement of all galvanized steel piping in my home. I paid thousands of dollars based on this understanding. I trusted this company because the owner, Court, had previously done excellent work at my home before he owned RareBreed. Unfortunately, this experience was drastically different: **Professionalism Issues:** - Two plumbers argued with each other throughout the workday while in my home - What should have been a professional job turned into an all-day event - By the end of the day, 5-6 plumbers were in my house trying to finish the work - I had to speak with the crew leader about the unprofessional behavior **Incomplete Work:** - About a week after the original work, I had to call them back because the P-trap under my bathroom sink was leaking due to incorrect measurements - On Christmas Eve 2025, I discovered water on my bathroom floor - The source was a leaking shutoff valve connected to OLD, CORRODED, RUSTED galvanized steel pipes that were NEVER REPLACED during the "complete repipe" - I had to make multiple trips to Home Depot on Christmas Eve to purchase galvanized steel pipe and repair it myself - I sent them photos clearly showing painted galvanized steel pipes with old paint rings, proving they predate the April 2024 work - During the callback for the P-trap repair, workers were directly under this sink yet never addressed or replaced these corroded pipes **Company Response:** When I called to address the unreplaced galvanized steel pipes, I was told on the phone that only drainage pipes are under warranty. This completely misses the point - these galvanized steel water lines should have been replaced during the ORIGINAL work in April 2024 as part of the complete pipe replacement I paid for. I was told all pipes except copper would be replaced - that's why I agreed to spend thousands of dollars. I sent an email requesting a written explanation of why these pipes were not replaced as promised. The company has not responded to my email request. **Bottom Line:** I paid thousands of dollars for complete pipe replacement and received incomplete work. The corroded galvanized steel pipes I discovered on Christmas Eve should have been replaced when I paid for the job in April 2024. I cannot recommend this company based on this experience. If you hire RareBreed Plumbing, I strongly recommend: - Getting extremely detailed written quotes specifying exactly which pipes will be replaced - Taking before and after photos of ALL work areas - Inspecting all work thoroughly before final payment - Being prepared for potential professionalism issues during the work

When our water heater started malfunctioning last week, we called Masterworks for service as we…read morehave several times in the past. We were very gratified by the work done by master plumber Rod Ellis; besides diagnosing and repairing our water heater, he gave us related information to educate and help us further. It's always a pleasure to work with the fine folks at Masterworks!

On 11/25/20 we woke up to discover our furnace needed to be repaired. I went to their location to…read moreget someone to come look at the furnace and replace/repair it ASAP. They said that they would dispatch their next available employee. About 20 minutes after leaving their location, they called me and said that there was nothing they could do because they were too busy and I was not a current customer. Apparently, having absolutely no heat in the middle of November in Colorado is not enough of an emergency for them to send someone. I guess the one thing to be thankful for this Thanksgiving is that, so far, the temperature has not dipped to too cold, yet. This is one of the reasons why I do not shop locally.

Tyler and Skyler showed up to install two tall toilets...and some other stuff that kept changing. I…read morereally appreciate the flexibility as I figured out what I needed. Tyler originally came last week and gave me an estimate on options, describing the pros and cons of each. He was very knowledgeable and I really felt like he was honest and forthright. We ended up with two toilets, two grab bars, and repairing a broken water controller in the tub. I though it just needed to be screwed back on and asked for help with that, but it turned out a part was broken (my dad had fallen and hit it), so Tyler gave me instructions and I ran to Home Depot while they were working on the toilets. Tyler ran into a snag with one of the toilets. We've been aware from right after moving in that the builders here cut a lot of corners, and they also did that with the toilet installment. So Tyler had to work around the weird jerry-rigging done by the lousy builders, resulting in extra work and extra time. He explained the issue and showed me how he was dealing with it. In the meantime, Skyler worked on the broken water controller, discovering more damage than expected. They didn't even charge me for that word, saying since it didn't take them any more time, since Skyler worked on it while Tyler took care of the weird toilet issues. They consulted with me all along the way about how and where to install the grab bars, checking to make sure they were absolutely solid, having me look over everything and give my ok. Everything looks great. I really appreciate the professionalism and expertise of these men. Our home is a safer place, and I am so thankful. They were able to come do the job quickly (two days after I accepted the estimate). These guys will have my business in the future.

These guys are incredible! Got me in for a quote/estimate the day after initial contact and then…read moreafter a day or two of contemplating and finally deciding on them, they got me in at their earliest slot. The copper lining of my outdoor spigot must have had some water in it over the winter, subsequently froze, and caused a major crack in the pipe. This spigot just so happens to be the only one available for my swamp cooler to connect to. Being without any sort of AC for any period of time during the Utah summer is a bad time, so I am glad Hot and Soft were able to finish this up quick. Shoe covers, on time, knowledgeable, and friendly. All I could ever ask for when it comes to anyone in the trades, but especially someone repairing stuff on my home. Their prices are fair, and the repair itself was done in less than an hour. I would definitely recommend this team and any of their techs. Will be using them in the future as well.