Delivered late, no response had to call for a week. Once new pool was installed, it was not…read moreworking. i called for a technician, Cynthia extension 318. its been over a week, now, no response.... store has good products but no after sale service.. NONE

It would be really nice if someone at the service counter spoke even a little English or even clear…read moreFrench. I could hardly understand a single word . I mean it is a "SERVICE" desk.

I started using Aquanica this year. They painted my pool and did a great job…read more Nick comes every Tuesday and Friday and does the chemical check and vacuuming. The pool looks clean and inviting. I am very pleased with their pool service.

Exceptional service!! My pool is always well maintained by Aquanica in a professional and timely…read moremanner.

The wife had a dream, an in-ground swimming pool for our backyard. With an infant, our expectation…read moreof going on vacation for the next few years were pretty slim, so we decided to bring the vacation to us instead! We visited to Trevi in early-May and looked at the nice setups they had on showcase. After speaking with a vendor who sold us the "dream", my wife quickly went for it. They paraded us to a variety of finance people and asked us questions that rivaled the Spanish Inquisition but in the end... we prevailed. The purchase was complete. The sales guy shakes my hand and tells me the project coordinator will contact me when it's time to start the setup and take care of my needs. It started off well, with a plan architect showing up barely 48 hours later and taking down the measurements of our backyard. He was young, intelligent and polite. He took care of us. A great start. Then we waited slightly over a month before we finally got a call, the parts are here and delivery is scheduled for the next day. Now being in mid-June and an unbearable heat wave, the pool couldn't come soon enough. Delivery was made with a nervous delivery driver making sure I checked off EACH AND EVERY ITEM ON THE LIST which left me cautious and puzzled. Then no news, for over 2 weeks, while my garage was full to the brim with boxes of things for the pool. We called several times to inquire what is going on, nearly 7 weeks since we signed for the pool. If this was Florida, I wouldn't care about the delay but being a few days short of July, with our short summers we get... it was time to start knocking on some doors. In-ground pools take 1-2 weeks to be built. We shot out a few e-mails to select people wondering what was going on. Thankfully we did because a few days later the work finally started. I quickly realized once the project started that Trevi mostly deals with contractors for ever single facet of the job. One contractor will be excavating, one contractor will setting up the pool parts, another contractor will pour the cement, another contractor will setup the electrical devices and another contractor will setup the pool for the customer.... needless to state, a lot of people who in no way or form interact with each other daily and just do what they need to do. If a project coordinator was supposed to contact us to keep its principal stakeholder up to speed, that wasn't done. Everything seemed awkward with 1-2 day delays (not because of weather) as the work went on slowly. Someone did call us a few times but kept feeding us the wrong information which made it even more confusing. Such and such will be there tomorrow morning but they showed up in the afternoon instead or the electrician will show up on Thursday but does so next Tuesday after we contacted him directly on Friday because the person who told me he'll be there on Thursday encouraged ME to contact HIM to see his availability? So much for a turn-key solution. In general, the contractors did a reasonably good job except for a really huge mistake where one of the cement guys had an accident with half a wheel-barrel of cement spilling inside the pools which was full of water. 5 pool clean-ups, 4 new filters and 2 weeks later we were finally able to use the pool in late July, over 2 months after we signed up for the pool. The final product is however without issue, the pool is aesthetically beautiful, we're enjoying it very much (weather permitting!) and maintenance is a breeze so far. The quality is there but the road it took to get there needs a lot more work. Expect this when dealing with Trevi.

Très mauvaise expérience avec le service après-vente de Trevi Laval…read more J'ai signalé une fuite d'eau dans ma piscine, en précisant dès le départ que le niveau d'eau s'arrêtait 2 pouces sous la lumière et le retour d'eau. Malgré cela, les techniciens ont vidé la piscine sans vérifier la zone indiquée, causant une perte inutile de temps, d'eau et de sel. Après plusieurs visites, dont une pour vérifier les tuyaux (qui n'avaient rien à voir avec le problème), c'est moi-même qui ai finalement localisé le vrai trou -- exactement là où je l'avais mentionné au début. Le technicien qui est revenu a confirmé mon observation et reconnu que l'erreur venait de l'évaluation initiale. Malgré tout, on m'a facturé plusieurs visites, dont certaines inutiles, et on me réclame encore un paiement injustifié, comme si les erreurs de leurs employés devaient être assumées par le client. Service très décevant, manque de responsabilité, et suivi administratif inacceptable. Je ne recommande pas.

Today, my Stepson went to a birthday party for his friend, and we all tagged along. It was the…read morefirst time Liam had ever been in a pool, and he had a blast. He willingly went under water several times, and refused to get out even with his lips quivering. The Aquadome in Lasalle was amazing. There are slides for kids of all ages, (Liam was obsessed with the one in the baby/toddler area), and a neat umbrella which was his second favourite spot. The room for the party was spacious, yet simple. You can buy bathing suits and floating devices at the front desk and there is also a snack bar with tables and chairs in a separate area away from the pool. We didn't try the food since the party had its own food, but it looked amazing. The family changing area was great- quite a few stalls, several changing tables for little ones and many bathrooms, all of which, were very clean. You can tell the garbages are changed frequently. I was told the separate male only changing room was larger than the family one, but I obviously didn't see the inside of it for myself. The life guards do their jobs well and ensure a safe environment. They have their seats but also stand at different points around the pool so there are several vantage points. We will definitely be going back.

I googled "things to do in Montreal" and this came up. The photos made it look like an indoor…read morebeach! There was lots of parking and this place is open very late as family swim ends at 8:45pm here! However, I think they could do better. The locker room had dirt and hair all over the floor and oddly enough there were no hooks next to the showers (unless you count the moldy benches but I didn't want to place my stuff there) Once we got into the pool, I immediately noticed that the pool floor was slimy and grimy. I've never felt that before and figured it was chlorine maybe? When I got home and googled it .. it turned out to be algae and a sign that the pool is poorly maintained. They have 3 slides, the large main one was broken and the 2 small ones were open. So, I asked the lifeguard if I could put my 3 year old son on it and she said sure just catch him since he can't swim. I went to catch him as he came down the slide and he went so fast it felt like a blow to my chest. You'd think the lifeguard could have warned me how painful it would be to catch a small child off of one of these slides! The complex that this place is in seems interesting. They have a badminton room and indoor rock climbing. I might come here to check out more activities but no more Aquadome for me! Also, I went off hours, pretty late on a weeknight, and the place was still pretty crowded. I can only imagine how hectic it gets on weekends. Way too many people. I saw several employees just walking around (not even lifeguards) and I think they should have been testing the water quality, mopping the floors, and cleaning the pool. Things that clearly needed to be done but weren't.

Nice alternative to the mega gouging monster of piscine stores in Quebec called Club Piscine. I…read morereally loathe that place. I came by here as I needed a few pool parts. It's amazing the markup on some of the items. I'm thinking I'm in the wrong business paying $30 for a plastic pool skimmer cover. This location although selection is much smaller to CP is going to be moving location to be pretty much next door to the over-charging animal. I'd prefer to give these people my money and may come here more in the future. Service was pleasant and prices seem competitive although I need to do more price comparison.

From the owner: Pools, Spas and Billiardsread more

J'ai vecu récemment une experience pas du tout plaisante, aux Jardins Zeillinger. J'achète pas mal…read moresouvent mes plantes , arbustes chez eux depuis que j'ai demenagé à Laval. Cette année j'ai été impressionée par la varieté des plantes, surtout des legumes qu'on pourrait choisir chez eux. Parmis les plantes achetés samedi dernier, j'ai decidé acheter aussi un arbuste lilas que je l'ai beaucoup aimé, et au cause de sa grandeur j'ai demandé combien pourrait couter la livraison, la mademoiselle à la caisse a cherché d'apres le code postal et m'a informé que ca coute 40.00$. Je decide d'acheter, et livrer mon lilas, et dans ce moment, mon calvaire a commencé. Pour finaliser la commande de livraison, je tombe sur un jeune monsieur nul en informatique. J'ai perdu, sans exageration, 43 minutes devant lui, pour qu'il arrive sortir une page avec la facture et la livraison. Il a essayé completer cette facture sur tous les 3 ordinateurs ( sur les 2 autres, de ses collegues, deux jeunes filles, qui servaient d'autres clients , j'ai compté avec mon mari, plus de 5 clients ont finaliser leur achats et livraisons dans ce temps avec ses collegues ). Bon, chaque fois quand il recommençait entrer la facture sur une autre ordinateur, il nous demandait à grand voix nos informations pour les reécrire. Un embarras terible pour tous les clients qui attandaient finaliser leur achat. En plus apres plus de 6 essaies sur les 3 ordinateurs, il nous annonce qu'il a reussi rentrer la facture, mais la livraison coutait maintenant, pour nos 45 minutes d'embarras 60,00$ au lieu de 40,00$ . WOW ! Belle recompense ! Par dessus du prix de lilas, pas mal cher déjà ! MERCI JARDINS ZEILLINGER de garder et payer du personnel zero competence pour la facturation et la livraison. Ce jeune ne savait même pas comment imprimer la facture, je ne parle plus du fait qu'il a gonflé le prix de la livraison déjà calculé par sa collegue, sans justification ! Sa reponse : si vous n'etes pas contente Madame, je vais vous annuler la livraison et la facture ! WOW ! Non, je ne recommande pas de faire une livraison avec eux !

can you tell me do holly hocks from last year bought from you grow again as where there were do not…read moresee a sign of growth? see you soon here's to a great growing season!!!