Absolutely unacceptable service -- avoid at all costs…read more I hired The Cleaning Authority to clean my new home before move-in, and it turned out to be one of the worst service experiences I've ever had -- and I paid over $500 for it. Because I couldn't be present, I trusted them to deliver a professional deep clean. Instead, I walked into a space that was still visibly dirty, unhygienic, and nowhere near ready for living. Cabinets were full of grime and old food, countertops still greasy, the dishwasher door was coated in dried residue, and baseboards, drawers, and tiles were untouched. They tried to claim the job was "signed off" -- by my uncle, who was only there to let them in and not informed about what needed to be inspected. That excuse is as weak as the cleaning. When I contacted Richard, the owner, he admitted the job was substandard, offered me a measly $50 refund and a future discount, and promised to follow up via email -- which he never did. Total ghosting. I've since filed a complaint with my credit card provider and provided photo evidence. The lack of professionalism, accountability, and respect for customers is appalling. If you care about your time, money, or hygiene -- look elsewhere. This company clearly does not stand by its promises.

- Absolutely worst service ever - Never book a cleaning service with this company "Cleaning…read moreAuthority" I called and booked an appointment with them for cleaning our 2 BHK condo in mississauga. I did not get any confirmation of the appointment until they called me a day before. I asked for the quote how much they would charge for a 2 BKH condo and the call centre person did not give me the full quote instead gave a quote of 55/hr. I again asked how much time would it normally take for cleaning fully and she mentioned it would be a minimum of 4 hrs and cannot confirm on the exact time needed. I was in assumption that they may take 4-6 hrs for the full cleaning as it is 2 BHK condo. I would never expect it would take more than that. However, there were two ladies came for cleaning. Both were untrained and non professionals. One lady was little aged in 40s and was cleaning and the other was jus in 20s and don't know what is cleaning. She was cleaning like as if playing. They started the cleaning at ~ 1.30 PM and ended up at around 8.45 PM. I could not stay in the unit as they were cleaning, instead I was in my friend's home jus 1km away. I visited the unit at around 5.30 pm to check out if the cleaning is completed (at this moment, its 8 work hours). But they were only done with 1 rest room, hall and 1 bedroom and the second rest room was in progress. Then I visited again at around 6.30 or 7 pm and found that they were only done with 2 rest rooms, hall and 2 bedrooms. I gave preference to start with Kitchen and Rest rooms but the kitchen was untouched until 7 pm. Then when I finally visited at around 8.45 pm they said they are done and the burner cook top (glass) was not at all cleaned. They said they do not have any cleaning liquid to clean the burner cook top. Finally they said they are done and asked me sign the closure form. I have complained that I am not satisfied with the cleaning time taken and kitchen cleaning to the call centre. Later when I spoke with the manager regarding the charge for the cleaning, he told me I will be charged for for the full amount for their work hours (15 work hours - CAD 932.25) which I feel is a non sense for a 2 BHK condo. I called and complained again and they didn't care much. Its not ethical practice to force consumers to pay even if they are not satisfied with the service and jus because they believed in you, you made them to pay for nearly 1000 CAD whereas we had a quote received for around 250 CAD. - Absolutely worst service ever - **** ***** *** ********* *** ****** ***** ******** ******** ***

I had Rapid Cleaning come for a move in cleaning service. We gave them a list and was quoted for 3…read morepeople for 2-3 hours and it ended up being 3.75 hours. They were also an hour late for the service. That I don't mind per se. I just wanted good service and a thorough job. Some of the items from the list was missed and not all the areas cleaned were as well cleaned as I would like. I ended up going over 90% of the space again. Maybe I have high standards. But since I'm moving into a new home and it's the first time I hired a cleaning company, of course my expectations are high. It wasn't even a very big home too (just a condo townhouse) and the place wasn't trashed, it was just dirty so I am surprised it took so long. I give them a 3 star instead of 2 star because I can tell they tried. They came from another job and it was late afternoon early evening already so they must have been tired. I figured for a really thorough job up to my kind of standard it would probably take 5-6 hours or so. I think they are more suitable for routine cleaning and may not be the best choice for move ins and outs.

Fernando and his team are excellent. They are truly about customer service and ensuring you are…read morehappy with your cleaning. I've tried several independent cleaners and cleaning services before and I am very happy with Rapid Home cleaning service. I started with Rapid many years ago and made the mistake of changing due to price. Unfortunately price came with the service you received. After many attempts at finding the right match, I came back to Rapid. They are timely, professional and always make an effort to get to know your family and home. My dogs love the crew that comes in. The scheduling is also quite good. Many of the other cleaners I've had could never work with my requests for days but Rapid was able to accommodate right away. Overall I'm pretty happy with Rapid.

They cleaned two large refrigerators and freezers. Linda was punctual, friendly and she did a great…read morejob. The cost was very reasonable!

Subpar cleaning service, poor customer service, lack of honesty. Try to avoid this company…read more They missed some spots and when I complained to their office they claimed: "Kitchen drawer is not part of cabinetry". They refused to offer any discount for not doing what they should have. They are also not honest and do not stick to their quotes.

I am so happy with the work that JEM did. A one stop shop for getting my home ready for summer. I…read morelove that they not only cleaned my windows (which look amazing) they also cleaned the gutters and power washed my back yard deck!! All staff is friendly and professional. I highly recommend their service.

Their quality and consistency has gone down considerably and when I called about the poor cleaning…read morelast time, there was not much interest in addressing the issues. Looking elsewhere now.

The reps were incredibly attentive to details and the areas inside and outside our home while…read morecleaning. The windows are sparkling and we are so grateful for their hard work! Just dazzling!

Called to get a quote on eavestrough cleaning and received a quote same day. A team of two came and…read moredid an excellent job in cleaning our gutters, reasonably priced and highly recommended.

September 5/2024: This was a very positive experience. This is a couple owned business & both were…read morehere to do the work. The owners were very pleasant & more importantly honest it appeared. They quoted me a good price, had safety insurance & delivered on the work they said they would. They also pointed out some additional issues that I have and I asked if they could do the work. They were smart & honest enough that they said they didn't do that type of work. I would definitely recommend this company if you need gutters cleaned, windows washed or some general house maintenance.

Terrible. Was well over $300 for a 1 bdrm apartment and they didn't clean the kitchen. Drawers…read moreare as shown. Instructions said to clean kitchen cabinets but the terrible customer support said "I didn't specify INSIDE of cabinets" and that would be extra so they didn't even open them. So I had to clean them myself. Don't recommend. They don't back up their work. ------ They just replied and in a quite snippy tone told me to review the email and doubled down on you didn't specify this task. Even though I have clearly written "kitchen cabinets" on my instructions From my order: Clean floors, windows, blinds, walls, bedroom closet. *Kitchen cabinets (new but dusty). *. Entire Bathroom

Distressing. Two…read morevery nice young women came to clean. They weren't aware of what they were meant to do (a deep clean with pet hair and load of laundry) and we had a bit of a language barrier but explained okay. They proceeded to deliver a so-so 'maintenance' clean. They left the area rug untouched, did not mop around dining table or move things to clean, etc. When I contacted the company they refused to adjust the total to reflect a maintenance clean and instead asked for photos of everything that needed to be cleaned then made the girls stay to clean those specific spots. This was a terrible feeling for me and seemed like emotional manipulation to get me to accept service well below what was detailed on the company website. It felt like each request punished the ladies on premises when the company didn't provide them with clarity on the job in advance. Toronto Shine Cleaning was robotic, scripted, and inflexible and I am concerned these young women are severely underpaid v the company. The company claims to have set things right by cleaning the areas photographed. However, dealing with this took a significant amount of my time and was highly uncomfortable. I will not be booking again and would not recommend this to anyone.

Superb service. Extremely reliable…read more I saved $200 hiring Ron and his staff over other cleaning companies. A+++

Excellent service! The whole team is well prepared! They care About details And show a…read moreprofessonalism. I would sugest this service for sure!