Excellent quality service. The staff were friendly and understanding. They went above and beyond to…read moreidentify and review what needed to be done and the time frame to get the repairs completed. I am very grateful for their quality of work and that the timelines were respected. I would not hesitate to recommend them for their quality and professionalism. Thank you Laura and members of the team. Madelaine

They are so slow and made me pay extra rent , and uber because they had my car to fix only one door…read morefor nearly 2 months and still Until noemw I didn't have my car and paying installments on it because its financed and my insurance covered my rental car for only 1 month and the rest i was struggling we are in the mid of winter, i have work and my kids either sick or at school so i take uber and pay alot as well. I will never tell my insurance to take my car to them again because they affected me financially and mentally as iam struggling with my kids for a whole month until now. and there excuses we are on vacation and short of stuff, vacation from November!!!!!and we are in January now.

Just had a first rate experience with Kanata Collision. Rapidly got an estimate for some body work…read morevia insurance. Made an appointment to get the work done that included Kanata Collision having to order some replacement trim. Dropped the car off on the appointed day, and was picked up by Enterprise car rental shuttle to pick up a rental car. Nine days later, just one day more than original estimate, returned the rental, got shuttled back to Kanata Collision to pick up my car. The car was beautifully repaired and also beautifully washed. Since the damage was completely covered by insurance, there was no cost to me.

Fast, friendly, affordable. Hard to beat. Doubt I'll ever look elsewhere for collision services…read more Bob Parkins Stittsville

Amazing service! They did body work on my car and went above and beyond. I can't say enough about…read morethe friendly service and the quality if work. My car came back looking brand new! It can be hard to find a garage that you trust, especially when you're a woman. I find a lot of places talk down to you or try and scam you for extra money. I can't count how many times my brother would say "can you please take me with you when you go to the garage???" I am really happy that I found ACG and will definitely recommend them to anyone who needs body work done.

I was scammed by ACG collision Center. I was very disappointed. Very bad experience with this…read moregarage, he did a very poor job and I had to push him to finally still get a poor job. Once I paid the money, he became very busy, never answer my phone calls. My AC is still not working btw. Always double check his work before paying, he always say that it is done but in reality it is never done. Please be careful not to be the next scam. He ignored me when I came back with my car at his garage to get him to do the job that I have already paid for and he completely ignored me. I had to go to Gatineau to get my car repaired for half cost.

I'm extremely satisfied with the staff, service and repairs. The staff kept me informed in a timely…read moremanner. They were even able to fix my vehicle ahead of time, which was amazing. And my vehicle was detailed when I picked it up, which they didn't have to do that. I'm also ecstatic they guarantee their work for as long as I own my vehicle - I don't know if any other repair centre that do that!

While the phone lines can be tricky to get ahold of and will frequently send you over to Campbell…read moreFord. The services Fix Auto Ottawa rendered for me and my spouses car was excellent. We had originally brought it in for an insurance claim and their service was professional, resulting in no issues and a clean fix. Today we brought the car back in for rattling noises and their mechanic there was exstremly kind and generous offering to screw the loose part in free of charge. We could not be more grateful and appreciate their profesionalism. Thank you Fix Auto, while we hope to not need your services anytime soon we know that we can trust your services so thank you.

I really would like to let everyone know that my experience at this FixAuto location was superb…read more The intake/reception person was wonderful to deal with. She was thoroughly knowledgeable and informative while being warm and friendly at the same time . The detailed estimate was done quickly and the cost was very reasonable. I have no hesitation in highly recommending this customer-friendly body shop.

Both my bumpers were "falling off" + some paint scratches needed to be done. Eduardo and his team…read moretook such care of my car and effort in replacing/painting both bumpers! Top quality, awesome communication and speedy service! Price was the best out of all the shops I've gotten quotes for! Definitely recommend :)

Excellent service! I dented and scratched my rocker panel on a high curb and was anxious to get it…read morefixed. Went in for an estimate and was given a printout with a cost breakdown within 10 minutes. The price for the work was very competitive with two other estimates I got. Ed was able to book me in that week and do the work in two days. Will definitely recommend to people looking to have body work done.

Thank you for my oil change and brake replacement. Always great service maintaining my car.read more

2nd On or about July 3 my vehicle broke down and I had it towed to Mastertech automotive 3714 Navan…read moreRd Ottawa Ontario K4B1H9. The following week they told me that my alternator needed to be replaced at a cost of $1136.50 with taxes it comes to $1284.25. I then went on YouTube and learned that an older model Nissan's, if the air conditioner compressor is removed, you run the risk of a leakage or damaging the compressor. I then called the Garage and expressed my concerns about my air conditioner compressor to Jonathan. I asked Jonathan to remove the rad fans and the radiator and and do the job that way. He informed me that the Mechanic did not want to do it that way and wants to remove the compressor for my air-conditioning. I really receive my car back on 7 July 2026 and as I drove home, I noticed the air conditioner, getting warmer and warmer. I called the garage and the Mechanic informed me to go in on the following Friday which was 31 July. At that time the Mechanic put a full can of air-conditioning gas into my car and my car began blowing cold air but the closer I came to home the hotter it got . So I called the Mechanic as soon as I got home and he told me to bring it in on Wednesday July 5, 2026. Now during my conversation with Jonathan he guaranteed me that at the end of this process I would have air-conditioning and it would be no issues. The Garage charged me another $226 to inform me that my compressor for my air-conditioning is no longer functioning and that they would repair it for a cost of $1400. Meanwhile, they had my car locked in the garage and I knew they were not gonna give me back my car unless I paid the $226 so I did I would like to know exactly what caused my compressor to fail. I would like to know why you didn't follow my instructions to remove the rad fans and radiator and remove the alternator without touching the compressor to my air conditioning. You decided to do it your way and now the compressor no longer works. I would like you to respond to this letter before I have to take further action. A response is requested. I was guaranteed by Jonathan that when the repair work was done my air conditioner would be operational. It is now not operational and I cannot get into my car when it's hot having a spinal cord injury, which does not allow me to travel in a heated car without the air conditioning, I cannot travel in my own car. If a reply is not received I will be contacting Consumer and Corporate affairs I have already contacted the Better Business Bureau and they are waiting on your response.I will take this to court if necessary !!!

Just had my windshield replaced on my 2023 Mazda Signature and the work was performed with great…read morecare to the vehicle and on time promised. Everything is to my complete satisfaction. I highly recommend Sylvain and his team of experienced technicians. Rick Ayotte