Did a great job and fixed our leak. Turns out it was caused by a kink in the previous hose, so…read morethey installed a new one and properly positioned the weight to prevent future problems. Now, their faucet is working perfectly again.

Our experience with Trufinity on a recent Poly-B removal can be summed up by four 'D's: Deceive,…read moreDelay, Deny, Dismiss. **Deceive:** We were quoted 3.5 days for the removal and install. When the crew arrived, Manager Sam Veach proudly stated we were in great hands and that the crew "had done hundreds of poly-b installs." However, the two technicians assigned to our project later admitted they were relatively new to Poly-B removal and had only done a "couple dozen" projects in their careers. **Delay:** Likely due to the lack of experience, the project stretched from 3.5 days to 6 days. When we called Sam on the morning of day 4 to ask when it would finish, he expected it to wrap that day, with a potential partial 5th day for finishing touches. Instead, by the end of day 5, water remained shut off to much of our house overnight, 12 tasks remained uncompleted, and a crew member informed us that due to scheduling issues, only one person was scheduled for day 6. Worried this would stretch into a 7th day, we called Sam again to express our deep concern. **Deny:** Sam first told us we were wrong about the single crew member scheduled for day 6, giving no context for why his employees believed that. He then claimed it was completely unrealistic to expect the job to be done in 3.5 days--despite Trufinity quoting us that exact timeframe during their initial site visit and scheduling. Sam insisted homes like ours easily take well over 4 days and that 6 days was not unusual. I called three other major plumbing companies who quoted this exact job; all stated 2-3 days is average for Kelowna homes of our complexity, with one saying they'd "never seen a Poly-B job take 6 days" and another saying 6 days is only appropriate for a mansion. Days later, another Trufinity manager admitted the project had gone well beyond normal length for this scale, directly contradicting Mr. Veach. Credit where it's due: after our call to complain, the second technician remained assigned, and a third, highly experienced tech arrived on day 6. The team of three finished all remaining tasks by 3:00 PM that afternoon. **Dismiss:** Throughout our conversations, our concerns were largely brushed off as "a part of the process." For a company claiming to provide "expert service with honesty and transparency," our experience was the opposite. We felt gaslit by Mr. Veach regarding the constantly shifting timeline and felt treated like just another number. Trufinity management did listen to our concerns multiple times and attempted to make it right by offering a discount on services. While we went back and forth on fair compensation, we appreciate the gesture. However, the compensation offered does not make up for a long, drawn-out, misleading, and dismissive process that caused immense stress. As such, we caution anyone considering Trufinity's services.

A friend had referred me to Tim and Im so glad I made that call!…read more My first call to another "Okanagan Heating" company who told me my 4 year old furnace was shot and I was lucky it was under warranty otherwise they would have recommended a new furnace oh and my pipes weren't up to code and we would have to tear up my walls..... quoted me $1,000. in labour. Well lets just say after the Tech from Senco came over to give me a second opinion... I was informed there was NOTHING wrong with my furnace, I just had a loose wire connecting my second stage and was not installed correctly. Guess what... my pipes are to code. He had my furnace back up and running in 45 minutes! I will never use another company again. These guys are top notch reliable and trustworthy! I couldn't thank them enough !!

Prompt quick excellent service. Covid compliant and…read morefriendly. Highly recommended. Thanks Dave for the assistance with the plugged commode!

Dave was amazing. Came on the day I called him and did everything he could to not have to take…read moretoilet off as that does cost a little more.But it did have to. He was an easy going hard working guy. Dave gave us tips on dos and donts for toilets to avoid any further issues. We were the first clients to have a hair clip stuck in toilet but we all had a good laugh about it. For any plumbing issues I highly recommend 911 plumbing Thanks Dave!

I had an amazing experience with the Harper Twins...Rebecca and Reisha. They are knowledgeable,…read moresupportive and provide clear communication. They make the selling experience a pleasure. I refer to them as my angels. They evaluated my home, listened to my needs and came up with an excellent marketing plan. They are totally professional, kind and generous of their time and experience. The presentation on the real estate listings was spectacular! After only 1 showing I had an offer that was in line with my expectations. I closed quickly and can't recommend them highly enough! You will be delighted with their process and results. Maureen Morris

We used ok eco pump after a few years on our new septic system. It was great because they were…read moreextremely knowledgeable. They showed us how to remove and clean the filter, plus gave us information on how often and why we need to have our tank emptied. My neighour saw us getting our septic done and they were flexible enough to do theirs as well while they were there. No problems. The truck arrived on time and they were done fairly quickly. It was great value for the service.

Had an issue with my CycloVac e101 that I bought 20 years ago, from Gordie's brother. So I called…read moreKelowna Vacuums and Gordie took the time to walk me through some steps and we isolated the issue. Plus I can still use the vacuum in it's present state. It's not very often you find such a helpful honest person as Gordie. A big thankyou.

We bought the wrong Hepa filter online for a used Kenmore canister vacuum. When I went to Kelowna…read moreVacuums to get the right size, Gordie did an exchange for the correct size at no cost to us. I was totally thrilled and would highly recommend this shop. Amazing service!

I called this place when my father died a few days ago, and was not offered any condolences at all…read morefrom the receptionist, or Terance, the agent with whom I later spoke. I called back afterward to say I was unhappy with the lack of empathy shown. I then got an email from Terance that was terse and succinct: "sounds good" then "sent from my iphone". He did not acknowledge my complaint. I then asked if I could deal with another agent as I was unhappy with his attitude, and got a response back that said "My applauses". I think he meant apologies but who knows? This took three days while my dad's body lay in the morgue. He didn't answer my question about whether or not it was too late to go with a different company. Luckily I hadn't signed anything and went with a different funeral home. I am still shocked at how abysmally I was treated at one of the worst times in my life.

I had a very good experience with this business. Terance went out of his way to meet our wishes and…read moreaccommodate us when we requested changes. If I emailed him after hours he responded. The receptionist was ver professional. They were very kind and supportive throughout. I'm

J&T came to do a torch-on roof repair after I had some delaminating from a tree that fell. Many…read moreroofers in town wouldn't even come out to quote knowing it was a small job. Not only were they fast and efficient, I found their prices reasonable as well. I ended up calling them back to repair some fascia that had been poorly installed by a different company. I had reservations about whether or not it could be repaired properly without replacing everything, but I was trilled with the solution they provided. Enough about me though, I HIGHLY recommend J&T! You won't be disappointed.