I had heard awful things about the auto department at Canadian Tire, and I should have listened. If it wasn't the only e-test center in town, I would have taken my car literally anywhere else, and paid twice as much money, just to never have to deal with this auto center.
Appointment was made for 11:00, and a big deal was made about being on time. Dropped the car off a few minutes early, as instructed; by 2:00 I hadn't heard anything so I called over to the shop. Turns out, every mechanic in the shop had been - and I quote - "looking at an Audi this whole time".
They hadn't even looked at my car yet.
Explain to me what the point is of operating on an appointment system, and then never honouring their appointment schedule. The customer service at this location is horrendous. And it turns out, after checking Google reviews and speaking with some other people about their experiences with this auto center that this is not out of the ordinary. In fact, it happens more often than it doesn't.
Just awful, awful customer service. No work ethic. Probably no ethics what-so-ever considering they work off of commission, too, to top it all off. Just shady all around and I will never be spending my money here ever again. Ever again.
I suggest no one else does, either. read more