Support local but do not expect any employees that care, other than the automotive department. Why are there only foreign workers? Do none of the kids in Fort St John need a customer service job? Certain they could do a lot better. Automotive department group is the only reason this store gets 2 stars, they are actually great. read more

Bill in the Gardening dept at Fort St John store. More specifically outside helping with the orders of soil, fertilizer etc. He was super helpful and gave great advice too. You need more employees like him. Thank you Bill for recognizing that I needed help and for advising me on a great mixture of soil and for letting me borrow your pen. read more

Unfortunately I did not take the guy's name who we spoke to. But I think he might be a manager or at least a superviser of the auto mechanical side. He was really unhelpful and quite frankly, rude. I just asked him a question on how to find out what the Amp's is of my vehicle so that I could buy the correct fan belt, as one of your other employees told me that the Amp's makes a difference in the size of the belt. And they then sent me to your auto mechanical section, where I then had to ask this specific guy to just give me information,(not to do any physical work) he's answer to me was,"how do you want me to do that?!" And then he had numerous other sarcastic things to say. We then were not able to identify the correct fan belt and because of that, we could not support you by buying the fan belt. I just want to say that I will not be supporting Canadian Tire fsj anymore! read more

today i ran out of welding wire so i go online for canadian tire in fsj bc it said 3 n stock so i drive 50kms go to the shelf none there i call the manager is excuse was they must have been stolen read more

I tend to agree with previous complaints of subpar service especially in the automotive department. I was told at the service counter, tires on display and on sale were stored at a remote warehouse and would be ready for installation the next morning. Two days later and two trips back to the service desk, I was told the computer inventory was incorrect and the tires I wanted would be a weeks wait from Ontario. Three weeks later, two phone calls and three additional visits the service manager apologized for the unfortunate delay and promised to call when he had tracked down my order. That was five months ago. I have since had to buy comparable tires at Integra at an increase in cost, but they were in store stock. This has been my experience with two previous orders from Canadian Tire, both eventually arrived, but weeks after the promised delivery date. This is unfortunate because otherwise I'm pleased with the stores stock and prices. I rebuilt my deck this summer and bought all the stain and painting supplies here at a substantial savings. They also offer better deals on brand name hand tools than Rona or Home-hardware. You just need to step up your customer relations guys!!! read more

See all

I went to go get a headlite changed and they convinced me to change the other headlight. Thinking it would only be another $20.00 or so, I said sure. Go ahead and change it. The mechanic who did the work also had to point out that my car is old on its last legs. Ya, I know my car is old but it is NOT on its last legs, thank you! When my bill was presented to me, it was $97 fuckin dollars!! They didn't give me quote or ask me what type of lamp bulb I would like. Instead, they used the most expensive bulbs at $27.00 a piece! I had to pay it cuz they couldn't un-do the work. Never again get service from Canadian Tire. YThey just want to nickel and dime you to death! read more

I have actually been a long time customer here and have usually been pleased with the service and quality of the shop. The manager apparently decided that appointments are too much effort. This is rude, inefficient, and very disrespectful towards their customers. I was told that i would need to leave my vehicle for a "few days" to get some very minor work done. Between work and personal, I did over 15k of business here in 2017. Not going to happen in 2018. read more

If you live in FSJ you know the service in 90% of the businesses here sucks, but this Canadian Tire store is by far the worst customer service champion in the whole country. Its a shame I had to give any stars, because they don't even deserve the one. On every occasion I have unfortunately had to enter this store I get in and out as fast as possible. If you can make your purchases elsewhere, please do and save yourself a headache. read more

So my daughter bought a car in Alberta and had to get an inspection done in order to insure it in BC. An inspection was done prior to her buy the car and anything wrong with the car was fixed. The car was taken for 2 test drives and there were no rattles or noise coming from the car and it was driven by someone who fixes cars as a hobby and has fixed up his own vehicles and said there is nothing wrong with the car. After getting it inspected by Canadian Tire in Fort St. John they said the struts needed to be replaced and failed the inspection and quickly gave a estimate on fixing the problems. Now keep in mind this car was inspected and test driven in Alberta by a mechanic prior to the Canadian Tire inspection. After my daughter drove the car away from Canadian Tire a very noticeable rattle came out of the front left wheel assembly of the car. My daughter and the mechanic that drove the car said it was not there before and swore up and down about it. We will be taking it somewhere else to get inspected to see what they say but it does sound like to me that they failed to put something back together properly to make it sound like it needed to be fixed or did something else, I don't know but this is a little to coincidental to me. I will not be taking any of my vehicle to Canadian Tire to have any service done to it if this is the type of thing they do. read more

I purchased some fancy trees last year on a promise (by the kid in the nursery) that if they died I could return them. Low and behold the trees died over the winter. When digging them up this spring I discovered that they had never actually grown in the first place. (yes I know how to plant things). Disappointed, I called the store to see about my 1 year guarantee and was told that they no longer do that because the store loses too much money. I phoned the main customer service headquarters and received sympathy and a nice letter telling me that I was getting nothing. I'm out $500!! I cannot afford to shop here anymore!! On a happier note I have done and am continuing to do a lot of free advertising for Canadian Tire. Over the May long weekend I displayed my dead trees at the end of my driveway with a huge sign saying Crappy Tire (with a sad face). zero stars for you!! read more