Worst customer service EVER. Bought a$400 lawn mower, it works once. Trued to return it 8days later because it wouldn't start. I was offered another mower, NO refund after 8DAYS! read more

Terrible customer service. Waited more than half an hour for assistance with 6 employees walking past avoiding eye contact. The BBQ I wanted to purchase was the last one available, it was a floor model and was discontinued. The manager told me they would be charging me an additional 95$ assembly fee, as it was already assembled. This put the item out of my budget, and I don't believe it is reasonable I should have to pay extra for a floor model, if anything a discount should have applied as it had a few scuffs and dirty wheels. The manager was entirely unsympathetic and condescending at best. The whole experience was upsetting. I will add the employee who ended up assisting me was very kind about the situation. read more

This Canadian tire is the worst business in history We were followed by Linsdey their store manager and was forced out of the store when we were just looking at golf balls and summer sport gears do not go there if you are looking for summer sport equipment they will follow you everywhere where u go. read more

Never again will I return to that store. Horrible service. went to replace a few broken tools with life time warranty. and they said they were to busy and didn't want to help me out. And on my way out the guy that told me he was to busy. Makes a comment saying. I CANT HELP THE COLOR OF MY SKIN. I'm not sure were that came from. But I'm not racist by any means. What a thing to say. I hope someone from that store sees this and fires his. If I could give zero stars I would. read more

Service center dishonest and tried to take advantage of a student. Winter tire change was more expensive than all other canadian tires and they tried to claim wheel alignment and rear shocks are required Problem is the rear shocks are ok checked by another mechanic and the alignment was completed a short time ago so also not required. The technician claiming the extra work needed was rude and ignorant to deal with. He tried to claim a switch of tires already on rims is $120 before tax but couldn't give me a firm price of the service to change the tires on and off rims. The manager was useless who completely missed the point of my complaint only saying I verbally agreed to the price, I also realized at this point that the service order was never given to me to review or sign. Seems they think it's appropriate not to tell customers the price upfront. But then again the Manager Steve thinks the rude technician Josh did everything proper. Only took about an hour waiting for the service desk person to get Steve to show up. Seems they are all too busy because there was a line of people waiting to complain about the service in this store. BAD SERVICE read more

Brought my car in for service of a tire . Slow leak . Simply enough . 45 mins later I get an inflated estimate for repairs completely unrelated. I still have a leak in my tire. I wasted an hour of my time but I learned not to come to Canadian tire in Orillia for service . read more

I returned light bulb she ask me for my phone # I am not in the system she said what's your name, I am not giving my name plus I have receipt and the card I used to buy the light, no if you don't give me your name I am not taking it back she said. Point is Canadian tire sale crap for lots of money they are rude I spoke to the manager another idiot, he said return it to another store we are not taking back I am wondering why the staff turnover is high? maybe management is to blame I am talking about Orillia store. read more

Glad I read several reviews here. Out of the reviews I was able to read only one was positive. I know the Canadian tire on Bayfield in Barrie are dishonest, making up fictitious repairs on some of my old vehicles, so I stopped going to them. I'm looking to modify the suspension on my new 2023 Frontier Pro-4X, but after reading the reviews and seeing the same deceptive patterns I experienced in Barrie, I will most definitely NOT take my new truck to Canadian tire to have the suspension modified and re-tuned. read more

Good prices, very good customer service, and a few smaller parts with room for improvement. I've found that the Canadian Tire app shows which isle to find their products for any other store I've been to, except for this one. Hopefully at some point soon they will update their system to support their, since when I give an employee the product number, their system does show where it's supposed to be (although not always 100% of the time accurate). Aside from that, I always tend to get very attentive and friendly customer service at this location, and have been leaving happy from there each time I've been there. With that in-mind, I look forward to visiting this venue again, whenever am in need of any of the many products that they carry. read more

April 08/2019 - 8:00am. Orillia - responding to ad in flyer. First person in the store and went directly to the area for the special. Found the signs indicating the special but the shelves were empty. Spoke with supervisor, showed him the ad and the fact that their store page on the computer showed the items were available. Given the "excuse" that the articles had sold out. Convenient if not acceptable as no one had gone through the cash at that time. Nice drive to Gravenhurst CT where the staff are helpful and product is available. Not the first time this has occurred but it is the last. Gravenhurst was able to take my $400.00 and supply the products. read more

On July 1st, I needed an outdoor kitchen/gazebo for a farmer's market I was vending at. I was in a big hurry and couldn't waste any time. I asked the first available sales associate and after a few moment's of misunderstanding and unsuccessfully looking on her electronic device, she told me to check in with another sales associate. I got a similar runaround from the 2nd sales associate, who eventually past me off to what I assumed was a 3rd sale associate. Unfortunately, for both the sales associate and I, it was the 1st sales associate who had been unable to help me. After about 5 minutes of walking around the store, I finally found the correct section and found what I needed. The temporary shelter I found was 35% off (which was very helpful), but I felt like I wasted about 15 minutes when I didn't have that kind of time. Please train your sales associates better. And if they don't have an adequate answer, please have them contact a more senior sales associate. I can imagine other people would not have been as patient as I was, and a sale could have been lost. read more

The service desk staff did not listen to my request for a specific 12 v battery. The person I spoke with initially admitted that he did know anything about batteries and the rude young man who 'tried' to hep him would not listen to my request and began to chastise me, as if I didn't know what I was talking about- saying things like 'we don't keep specialty batteries in stock' and 'what kind of car is it for' and 'if you would just listen to me' ..... I could not get a word in.... nor could I get onto the internet instore. So, ended up going outside to look online and get the item number. Eventually the first staff member found what I wanted and I purchased it. A person like that makes it awkward for all polite staff members. I will never shop there again. read more

I'd give the service department a zero but can't. Long story short, the shop installed the brake clips in wrong. It took three trips to the shop and the mistake hasn't been corrected. They spent more of their time and energy being deceptive and lying about their error than just fixing it. My time and money travelling to and from the shop aside, for a few hundred dollar job Canadian Tire would still have a customer. I'm never taking my vehicles there again. I know my $10 000s in car servicing and repairs won't matter to them in the long run. I'd rather support a service centre that isn't going to such lengths to cheat me out of my money and make it such a hassle just to do regular maintenance. I can only image the potential for being cheated out of your money if there is a real problem with a vehicle. The whole experience soured me on the franchise that I will not be shopping there again unless absolutely necessary for goods not services. Truly the buyer needs to be aware. On aside note, in the age of Amazon with no hassle refunds, Canadian Tire's refund policy is a dinosaur. They'll gladly sell you the product, but if there is an issue, they wiper their hands of it and you then have to deal directly with the manufacturer. Their argument is each store is independently owned. Again, deception. Yes to some degree, but owners often own more than one, yet they still use that argument of independent ownership. read more

We had a break down on the way to the cottage. Stranded and totally stuck Alex and his service department helped us out. They were fair, They were quick and Alex ( the service manager) is honest and takes care of his customers. We could have been totally taken because of our desperate situation, but Alex is a man of his word and his word is good. If you need service Alex is your guy...he took care of us and was fair on the prices. read more

I ordered new tires online after checking to see if the Canadian Tire installation fees were reasonable. They seemed to be competitive so I submitted the order and had them delivered to my local store in Orillia. When I went to pick them up and have them installed, they tried to charge me first $13/tire for a warranty and then when I refused that told me that the installation fee was $45 PER TIRE which was 225% of what I was quoted by Canadian Tire. When I complained I was told that each store sets their own "market" prices and then they told me if I took the tires away to have them installed by another store they wouldn't register them with DOT as required by law. I had asked to speak with the manager and was told to come back tomorrow. This place is a total ripoff joint. Do not trust them. They outright lied to me about Costco not having licenced tire installers as well. Total scam joint. Do not use them read more

If I could have posted a negative review for this store I would. First off the young girls running the counter are great!! Brought my van in to change winter to summer tires, oil change, breaks. Told the mechanic I was driving to London ON next day (3hr drive for me) with my 7 year old, and no husband, so if anything else needed to be done, please do so. As I'm coming home from London, alot of noise coming from front. When I got home, went to another mechanic and I watched him take out the tire nuts by hand, I started crying, needless to say, NONE of the 4 tires were torqued. He said "someone is watching over you". Went to Cdn Tire to let them know, the manager didn't show up after he had been called 3 times by the girls to the counter, I called the Cdn Tire, asked for a manager, he answers I said, please come to the service counter as the girls have called you 3 times and we've been waiting 20 minutes, then he questioned me about my whereabouts in my van, had to pull up from my phone reservations at the Hotel in London with my licence plate, tells me to follow him to customer service, he serves 4 people, who were also visibly upset with him, then says to me, all you want is a refund..get a refund. I explained you asked me to follow you to customer service, the girls there were shocked as I was, she didn't know how to do a refund because there was no paperwork he handed her. Then hands her the paperwork, tells me he's keeping my copy from the other mechanic, I ask him to photocopy for me, he does, it's illegible, so I take my copy and email him a copy. No thank you, doesn't say he's leaving so I could thank him, bustles away....won't be back. Lesson learned. Other people appreciate your business, not here. read more