Canadian Tire West is treating there customers like thieves. It is one thing to lock up everything and make me find someone to open the cabinet and place items in a locked bag and take it to the cash. But today I had the cashier open a sneaker box that I had purchased at Marks Work Warehouse and then ask me to show her the receipt. I did not show a receipt and won't shop there in the future. A customer for 40 years I have had enough! There are other hardware stores on the same street that don't lock everything up and treat you like a patron not a thief. If Canadian Tire has a theft problem they should deal with it without treating customers so poorly. read more

I'm not a fan of the fact that EVERYTHING is locked up! after I finally find a worker, I ask them for help and they look annoyed! Like, I don't want to have to ask you for a product, but I need to because it's locked up. I understand why things that are expensive would be locked up but a $10 item should NOT be. read more

Terrible return policy, terrible customer service. Purchased an air compressor as a Christmas gift for my husband, it went on sale on Boxing Day and they will not honour the sale price. I would have to return the air compressor (not small or very portable) and then repurchase it? stupid and silly. read more

Ridiculous, can't get any damn help in this store. After 30 minutes of trying to get someone and being ignored or push off to someone else, I gave up and just walked out. read more

Horrible customer service. 0 out of 10. placed online order. never filled the order by the promised pickup date. purchased that date due had transportation to pickup the item. then expected me to rent a car to pick it up after the promised pickup date. zero flexibility. left message for GM to contact the District Support Manger. have yet to hear anything. read more

What a place. A few years ago, I wanted to get winter tires for my car. So, I checked out Canadian Tire. They had the tires I wanted in stock, so I asked about making an appointment to get them installed. I could make an appointment, and if they still had the tires in stock, they'd install them. I was confused, so I asked what the problem was. Apparently, if someone else bought my size tires, they'd be gone. So, I came up with a solution; I could buy the tires now, and have them put them on next week, at the next available appointment. That would be fine, except, I'd have to take the tires with me, because once I'd paid for them, they had no room to store them until I came in for my appointment. Fast forward about 2 years, guys from work needed an engine hoist. Canadian Tire West shows some in stock when you check on line. So we go out to buy one. Clerk can only find one of the two boxes of parts. So, no problem, we're not in a hurry, can we get a raincheck? No, because the computer shows they're in stock, they just can't find all the parts. In other words, we can't actually buy one, and you can't order one in for us. Fast forward about 5 years. Last month, I decided to give Canadian Tire West another chance. I checked on line, they showed the tires in stock that fit my car, decided to go pick up a set. Go to the store, they have no stock. In the space of 20 min, they've sold 4 of the 6 tires of an odd size that they had. Sure, I believe you. I decided that I'd never go there again. Yesterday, I wanted a garbage can. So I thought, I'd do the Can Tire thing, after all, it's either there on the shelf, or not. So, I picked up a garbage can with the lid that was there with it. Tonight, I pulled it out of the car. The lid doesn't fit the can. Why is this one Canadian Tire so badly managed? Why is everything they do, wrong? Why did I ever go back there? Far better to wait a couple of days and spend an extra hour, than to waste time getting stuff that doesn't fit. read more