my granddaughter and I were helped by Ross today. He helped us out patiently and clearly. many…read morethanks!

Banks are for routine business, in general, we hardly think of them as a destination - they are an…read moreerrand that seems difficult to fit into schedules. I must commend the St. Albert RBC Branch for their extremely friendly staff (including tellers, receptionists, and financial advisors) and the efficient service they provide. Every time I go in I am always greeted with a smile and assisted as soon as possible. This latest visit I wanted some US Dollars and the teller was pleased to fill my request but also let me know that this service is now available from the ATMs in the lobby. This location also offers late hours on Wednesday and Thursday and is open on Saturdays. Sometimes the parking lot can be a bit crowded and you must be extra careful when backing out of a spot as it can be hard to see if there are cars approaching. I am always pleased with the service provided at this location and will continue to do my banking business here.

Scotiabank is in the process of launching the visa debit card! Hooray! I've lived in Canada for…read morealmost 12 years now and oh how I've missed my visa debit card! This branch has extended hours: M T W 930-1600 Th F 930-1900 Sat 930-1600 They do offer scene reward movie points for one of their checking accounts and currently there are no fees on that account if you keep a minimum daily balance. There is also a money back checking account where you earn a percentage if eligible transactions/purchases back. I must admit that their colorful advertising and slogan, "You're richer than you think," does appeal to me and is what caught my eye when we decided to change banks. Be prepared to have your deposits held longer than you would at say PC financial. Their smartphone app is pretty good but you can't deposit checks with it like you can with CIBC. They offer a mobile alert that will text you when transactions are made on your account. They do not offer free checks. Overall, I'm fairly pleased do far with Scotiabank. But like the other reviewer said, there is a charge for nearly everything.

Where to start. They are a bank. They take your money, they charge you for taking it. They give you…read moreyour money back, they charge you for giving it back. They give you advice, they charge you for the advice they gave. Are you beginning to see a pattern here. Even still I am giving them 4 stars, they have decent hours. This means they are open some hours when I am not working, there are still a lot of banks and branches that don't cater to the working world. The staff is friendly and helpful when they aren't charging me for things. Overall I do like this branch. Hopefully, they won't charge me for this review. :-)

Bmo has been my go to branch for many years now, and I have been lucky to get consistent service…read morefrom every branch I have visited. I have found this St. Albert location especially helpful. The staff at the front were able to get me in and out with something that I thought would have taken forever. Also a big tip for military familes: they offer free banking , which is pretty awesome and can save you some hard earned money over the year.

This is probably the worst bank I have ever been to. Never ever in my home province am I asked…read moreright off the bat for my "Status Card", the first time I experienced such blatant racism was at a bank in St.Paul,AB. But the same at this branch in St.Albert. When I requested to speak to the manager Brenda I was ask to leave the location. I have never committed fraud or otherwise, no am I indigenous but I could see the confusion.

If I could give this branch zero stars, I would. The managers Rick Laroque and Jennifer Ribeiro are…read morerude, demanding, and treat their customers horribly. They don't even follow proper Covid-19 procedures - standing right next to you when asking questions - no masks, nothing. Just breathing in your face, yet they demand that covid questions be answered multiple times (three times to be exact). If you so much as refuse to keep answering the repetitive questions, they give you a choice to either answer them, or leave the establishment. I have never been treated so poorly by a business that's sole purpose is supposed to be to serve you. Judging by the massive amount of poor reviews for this location, it looks like this is the norm for this branch. In addition, the manager felt the need to call me a day after this incident to basically repeat form sentences to me about branch policies (that were not followed, by the way). And just when I thought all of this nonsense was over, I received a call from some client care manager a couple of days later who did basically the same thing - just wanted to hear himself talk. Is it just me or are people becoming increasingly incompetent?

Even though this location does not have a drive thru, they are always prompts and fabulously…read morefriendly. If I bring my kiddos, they are often given a special treat such as a Kinder Surprise Egg! Plus you can earn cash back on money back checking account or scene points for free movies on a rewards account. They have student and senior rates as well as fee free accounts with daily minimum balances. They have recently received the Visa Debit card which makes me very happy as an American transplant who grew up with a Visa Debit card! Three cheers for Scotia Bank!

The lack of customer service was evident today! I have been trying to reach my branch for two days…read moreand 3 messages left. I decided to try the online approach. The first representative dropped my call. The second representative finally processed my request...after calling me back and asking for the same information we discussed in the first call. What happened to customer service and support?!

I am not even from Toronto, but the lack of a place to review the telephone banking incompetency…read morehas me tracking down anyway they might see. You guys have brutal customer service. Why do I need to keep spending 3-4 hours trying to learn why my cards do not work? You are supposed to automatically contact me, you have all my info. Your automated hold music even tells me of this service for hours every time I call you. But you have never used it. I have set it up, but you never use it. I have clarified with your people on the phone its working, but you never use it. Why do I have to call you a half dozen times and be transferred around a small army of people "who do not have access" to shut down a card with 0 balance that I never use. I do not want it, I want it to stop being hit by fraud, I haven't even had a physical card for that credit account since the first time your people said it was closed--months ago! But this morning it just shows back up again.