The worst bank I have ever used. Poor hours and poor service. They do not value their customers…read moreas much as their employees. Their online account website is not easily useable either.

Best bank out there! great friendly staff! very…read moreknowledgeable. fast at what they do.

Absolutely AMAZING bank…read more I opened a non-profit account here last year. The non-profit ended up not working out (sports team) so account was not really used and I allowed them to close it....about a week later, my board and I decided to venture into something new and re-enact the non-profit....a week after I closed the account! I worked with Nadrae and she did absolutely everything she could to get the account started as soon as possible! If I called her, the phone was answered. If I emailed, I had a response usually within a couple hours. Between her and Adam, they provided absolutely AMAZING service. Because of this, I decided to switch my personal banking from Scotiabank to Servus. Worked with Nadrae again and got it set up in no-time. I have been rebuilding my credit and she was even able to get my a Servus credit card with pretty much no issues. The tellers are absolutely friendly and hard-working. I go in and they treat me like a human. Bank is never busy and you always receive fast service. Definitely recommend Servus and especially this location.

This has been my branch of Servus since it was Capital City Savings. I got my first bank account…read morehere. I remember going to the branch with my dad when I was a kid, and I still go there now. The best thing about this location is the staff. Some of them have been there for years and years, and know their clients well. Very friendly, personable, easy going and still professional. I'm talking about tellers, personal bankers and receptionists. Even if they are newer staff members, they uphold the same level of customer service as the more senior staff. This branch is really never busy at all. There is lots of parking in a private lot and one ATM. They're open on Saturdays, so because of that they are closed on Mondays.

my granddaughter and I were helped by Ross today. He helped us out patiently and clearly. many…read morethanks!

Banks are for routine business, in general, we hardly think of them as a destination - they are an…read moreerrand that seems difficult to fit into schedules. I must commend the St. Albert RBC Branch for their extremely friendly staff (including tellers, receptionists, and financial advisors) and the efficient service they provide. Every time I go in I am always greeted with a smile and assisted as soon as possible. This latest visit I wanted some US Dollars and the teller was pleased to fill my request but also let me know that this service is now available from the ATMs in the lobby. This location also offers late hours on Wednesday and Thursday and is open on Saturdays. Sometimes the parking lot can be a bit crowded and you must be extra careful when backing out of a spot as it can be hard to see if there are cars approaching. I am always pleased with the service provided at this location and will continue to do my banking business here.

Bmo has been my go to branch for many years now, and I have been lucky to get consistent service…read morefrom every branch I have visited. I have found this St. Albert location especially helpful. The staff at the front were able to get me in and out with something that I thought would have taken forever. Also a big tip for military familes: they offer free banking , which is pretty awesome and can save you some hard earned money over the year.

This is probably the worst bank I have ever been to. Never ever in my home province am I asked…read moreright off the bat for my "Status Card", the first time I experienced such blatant racism was at a bank in St.Paul,AB. But the same at this branch in St.Albert. When I requested to speak to the manager Brenda I was ask to leave the location. I have never committed fraud or otherwise, no am I indigenous but I could see the confusion.

If I could give this branch zero stars, I would. The managers Rick Laroque and Jennifer Ribeiro are…read morerude, demanding, and treat their customers horribly. They don't even follow proper Covid-19 procedures - standing right next to you when asking questions - no masks, nothing. Just breathing in your face, yet they demand that covid questions be answered multiple times (three times to be exact). If you so much as refuse to keep answering the repetitive questions, they give you a choice to either answer them, or leave the establishment. I have never been treated so poorly by a business that's sole purpose is supposed to be to serve you. Judging by the massive amount of poor reviews for this location, it looks like this is the norm for this branch. In addition, the manager felt the need to call me a day after this incident to basically repeat form sentences to me about branch policies (that were not followed, by the way). And just when I thought all of this nonsense was over, I received a call from some client care manager a couple of days later who did basically the same thing - just wanted to hear himself talk. Is it just me or are people becoming increasingly incompetent?

I have banked with River City since I started my full time career with The City of Edmonton 8 years…read moreago. I was 23 then and in some trouble financially -- paying for the mistakes of my wild child 19 year old self and my first credit card. With a new, steady, well paying job I tried to get a loan to consolidate my debt and was turned down by my new bank-- understandable-- I was still paying for my mistakes. I managed to shark a loan from a family member instead and bartered some settlements on the debt I had accumulated in my dumbness. Eventually I got myself another credit card with a tiny limit and started building myself back up. Fast forward 8 years of which I have been a home owner for the last 2 and my salary has increased by nearly 20k. After banking there for a year or 2, in what felt like a bad trip to the dentist, I convinced River City to extend me a $500 SECURED over draft. $500 And change of MY money is sitting in an account that I can't touch. We are doing some major renos on our first home and I'm definetly carrying some debt right now. That said, when I bought a house in 2015 I got a smokin' deal and paid $40 0000 less than City Appraisal. I know that's not quite equity, but 6 years at the same employer, with middle class income deposited every 2 weeks like clock work should count for something aswell. Shortly after we bought i approached my bank for some revolving credit in order to help ease the burden of buying the fixer upper (and scratch a sudden inset of IKEA itch) "Oh, HELL NO!" they laughed in my face (or may as well have) "but you look like you need another monthly payment so we can offer you a tiny personal loan if you pay a $50 application. " Not easily discouraged and with the wisdom of several new life experiences in my corner I simply approached another bank. I walked into an ATB having never left a single cent of my money there and left that same day with a $5000 line of credit and a pretty bad taste in my mouth for River City. We've been slowly dilly dallying away at our renos, raising a teen who doesnt wear pants unless they're stamped lulu, and somehow, I have written this much without mentioning my small army of animals, or the fact (not to toot my own horn) that I devote most of the rest of my waking hours volunteering for an animal rescue. Point being I'm super busy, eat out more than I should and (If you've been following along) am crappy with money to begin with. I live payday to payday like the rest of the shlubs and am managing some debt with it. Recently a special occasion came up the week the bank account was on empty and had some front end work to do on my jeep. I figured "hey, I've got that $500 just sitting there-- I still don't have an a1 credit score but if a random bank trusts me with $5000 the place I've been depositing my paychecks for nearly a decade shouldn't mind releasing the $500 I gave them 6 years ago" Wrong. Oh, they'll release it-- but I can no longer keep my overdraft. You wanna know the kicker though? I lost my bank card in April. I'm pretty sure one of the foster dogs ate it. I live a hectic life and I'm a fly by the seat of my pants kinda girl. $5 to replace it. As if memorizing that new card number isn't punishment enough. Well, 2 days ago I lost it again. I don't know how-I had it one second and not the next. It just vanished. Atleast not into the belly of a delinquent dog this time. Now the only thing that's stopped me from changing banks in the past is the absolute headache of changing all the direct deposits and auto withdrawals- clearly this banks been dicking me for awhile. I pop in today to get a new card and they tell me it's $25 to replace it the second time. TWENTY FIVE DOLLARS! For a freakin card. Like I'm 31years old-- agreed I have plenty of lessons to learn still-- but I do not need my bank to try and teach them to me. Like who the/why the/what the/how the @#*$! ? Seriously! I've left out a dozen other River City Credit Union inconveniences & I don't know why you'd bank there in the first place when there's only like 3 actual ATMs you can use without getting charged. There's the bad. The good is that their business hours aren't so bad-- if I close my eyes and pretend it's 1976. That isn't really that hard to do when they only started offering e-transfers about a year ago. If you need assistance with your banking or a transaction there is no wait que to call and you get to talk to a real life person pretty much immediatly-- just make sure it's within those dated banking hours because there is no 24 hr toll free hotline to use. Oh, and they finally have an app on the play store- I can't tell if it's legit or some sort of phishing malware- I'm too afraid to download it- but if you know anything about software or coding it's probably good for a chuckle. Summary? Don't bank here unless your a masochist.

From the owner: River City exists to provide financial services to employees of the City of Edmonton and employees…read moreof former civic organizations. Mortgages - Daily Banking Accounts - Investments - 24/7 Access

I have been an ATB customer for almost five years now. I have ALWAYS received incredible, efficient…read moreand personalized attention to any of my banking needs. I moved from a larger institution after being given the run around during an already stressful time (applying for a mortgage) by a broker and also the bank I previously did business with. Needless to say, ATB got me through then and continues to treat me with consistent professionalism. It is not only myself they treat with respect and kindness; every deposit my elementary school child makes, teaches her what good customer looks like and what she should expect from a services industry.

From the owner: With $58.5 billion in assets, ATB Financial is an Alberta-built financial institution that is a…read morecatalyst for economic growth in our province. We got started in 1938 to help Albertans through tough economic times. Today, ATB Financial's more than 5,000 team members love to deliver exceptional experiences to nearly 800,000 clients through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres, and our digital banking options. ATB powers possibilities for our clients, Alberta and beyond.

These guys & gals are pretty cool. This is a bit of a "sketch" part of town but I live only about…read morethree blocks away and we love the hood. It's got canopy tree lined streets and it's close to downtown. Plus, the bang I got for my house buck was huge and I am loving the reno's and improvements that we have been doing over the past year and a half. Which brings me to my point about the ATB. Melanie and her crew here have been nothing but helpful along the way. She sat down with me for over an hour and made "sure" I was going to get the best rates and the best account and all of that good stuff. If I need to see her, she's pretty much got an open door and has been nothing but helpful I am 57 years old and this branch and bank reminds me of the old days when the bank manager was interested in what you were doing and what they could do to help. Awesome outfit and a cool branch.

From the owner: With $58.5 billion in assets, ATB Financial is an Alberta-built financial institution that is a…read morecatalyst for economic growth in our province. We got started in 1938 to help Albertans through tough economic times. Today, ATB Financial's more than 5,000 team members love to deliver exceptional experiences to nearly 800,000 clients through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres, and our digital banking options. ATB powers possibilities for our clients, Alberta and beyond.