Very overpriced for what they offer and very crowded. When I told them, my son's girlfriend lives with me and I want to get her a membership. They asked if I had custody of her. She is 18 years old. I don't need custody of her. Ridiculous!! read more

Predatory Billing Practices and Zero Accountability I was charged a $30 late fee simply because my credit card expired, with no warning at all! Most companies give at least one reminder before applying a fee, but the Cane Bay YMCA offered zero grace and blamed it on their third-party billing company, which they refused to name or help me contact. To make it worse, I addressed this issue in person with their Vice President, who was standing at the front desk. Even he said there was nothing he could do. That tells you everything you need to know... This is not a community-focused organization. It's a predatory billing setup hiding behind policies and third-party vendors, with no transparency, no accountability, and no care for loyal members. Do better, YMCA. Especially when your mission is supposed to be rooted in community and support. read more

I would strongly encourage parents to think carefully before enrolling young children in the Cane Bay YMCA youth sports programs. My 4-year-old joined the soccer program expecting a positive and supportive first experience with sports. Instead, within just two practices, he became completely discouraged and now refuses to participate at all. I personally observed the coach repeatedly dismiss my son when he asked for help, while clearly prioritizing his own child and a small group of kids. This was not an isolated incident -- it was a consistent pattern that had a direct impact on my child's confidence and willingness to try. I brought this to the YMCA's attention, and while they acknowledged the concern and stated it would be addressed internally, they ultimately refused to offer any refund or credit. Despite recognizing that this is not the experience they want for children, there was no flexibility in resolving a situation that left a 4-year-old unwilling to participate. I understand that coaches are volunteers, but this is still a paid program. Basic inclusion, encouragement, and equal attention should be the minimum standard -- especially for the youngest age group, where these experiences matter most. It's disappointing that policies appear to be upheld more strictly than the YMCA's stated commitment to creating a positive and inclusive environment for children. While I appreciate that the concern was acknowledged, it's unfortunate that there was no meaningful resolution for a child who was directly impacted. I hope improvements are made so other families do not have a similar experience. read more

WOW, what a hateful place, I'm not a fan of labels but the lady at the desk is a hateful person. My son lives in Cane bay and pays $60 per month and one month he was late and this lady charged him $30 late fee. And after two years of paying on time and not taking many guests, we stopped by yesterday and i wanted to start a father/son gym bonding and this lady stopped him on the way out and said he owed them $15 for his second guest of the month. Although he asked how many guests has he used in the two years, she wasn't hearing it. If it wasn't for the only Youth group in that area he would tell them to "F" Off but this is the only thing in the Cane Bay Area for my 3 grandkids. She IS the epitome of a gym N@&i. Now I'll pay the $10 a month for my son to at PF so we can enjoy time together. I spent many years serving overseas away from my kids and this is such a hateful and disrespectful place, especially with that lady. read more

Staff is not helpful or friendly. They are not family friendly and wouldn't let my mother take my daughter to the pool without a notarized letter... for the price they charge they should be more benefits. read more

The coaches are great, but the scheduling sucks. If you like paying for a full season only to have multiple games cancelled and NEVER rescheduled, this is the place for you! They don't even try. I've never experienced anything like it. The staff get angry if you point out how awful it is. At least there is grass on the field now. It should stay nice since they don't let you play on it (even when you've paid). read more

Small gym with a lot to offer! It's often crowded between 4-6PM and closes at 8:00 on the weekdays. I wish the hours were a little better, but it explains why it's usually crowded after the typical work hours. The gym offers childcare which is great for those who want to get a workout in but need someone to watch their kiddo! There are plenty of machines, indoor track, and workout classes. I only wish the hours were extended. read more

They have been missing a pin for one of the weight resistance machines for over 6 months and still have not replaced it. The water fountain in the exercise weight room is not working and it has been broken for two months. Now a cable machine has a broken cable and I know it's not going to be fixed. It's terrible they keep signing up new members but they will NOT repair and damaged equipment. I talked to the staff and tell them about the situation and they say we are aware of it and nothing is ever done . read more

The debit card I use to make automatic payments to the YMCA expired. Unaware that they sent an email about my invoice being overdue, they also decided charge us for an insufficient fee of $32.00. I did not see this warning email and I never received a phone call or voicemail about this. Any other attempt to notify us was dismissed. Maybe they should send a letter in the mail too? Fee was paid, customer service was terrible. read more

My physical therapist provider uses the pool at this Y for aquatic-based physical therapy. When I first started, the pool was comfortably cool. But for the past 3 weeks or so, the water temperature has dropped significantly, today was 74 degrees taken with an instant read thermometer. It is COLD! I am seriously thinking about changing my PT provider due to the water temperature as I drive extra just for the aquatics PT. Also, the ladies' locker room is not well cared for. There is mold growing in the mortar of the tile work, and it just looks like it could use a good steam cleaning. read more

Great looking new gym (family and community center) The tour was tops, can't wait to actually workout here. They have nursery care and childcare from 4 months up. There is even an after school program. Indoor pool Softball & soccer fields Indoor Track 7,200 sq ft indoors gym with floating track for runners 3 aerobics rooms (Pilates, Zumba & dance classes) Functional Fitness Room w/ garage door opening for outdoor workouts (TRX Room for crossfit; interval training and boot camps...possibly more to come) Library (opening by end of May) The Y staff will help make you a workout program, just visit the Wellness Center staff. The Wellness Center is staffed 5:30am- 9pm The YMCA will be open 7 days a week read more

See all

The ymca in cane bay only gets 2 stars for convenience of location. Other than that, the hours are horrible, the gym is small AND they raised their prices. We cancelled quickly read more

This is the worst YMCA I've ever been too. The basketball courts are never open for use, and they tried to tell me I needed to pay for my 11 month old to come in with me, that he needed to have his own account lmao Canceling my membership ASAP read more

This Y is great! Most of the employees are friendly and helpful. I really like the fact that the weight room has employees that are willing to spot you on your lift. This makes a world of a difference from the last place I used to workout. Their prices are fair for what is available to you. They have all the gym equipment I need, plus some. There are some things that are still on the way, and I love the fact that they take recommendations from us. There is a huge pool, more than enough to swim in or do laps. There is childcare available as well. The basketball court is new and shiny, and offers a walking course above it. There's a nice-sized weight room that could use a little more space when it gets busy, but I'm sure they'll "work out" the feng shui. There's a few classrooms available to workout in too, as well as a spin room. The TRX room is AWESOME, but I wish they'd install some mirrors in there. The library is still being put together, and I'm excited for what they'll offer in there, too. All in all, I am very happy with this Y that is so close to my home. I'd say this is a WIN! read more

I love coming go WERQ class every Monday and Wednesday from 6:30-7:30. You definitely get a good workout and have fun dancing while you are getting that workout in. read more

See all

Yesterday the pool there was horrible. Unclean and Unsafe. I swam into large fist/sized globs of hair in the pool several times and there were other things floating in the water too. Plus they had 35+ kids which the lifeguard allowed to run around on the sides of the pool screaming and shooting each other with water guns and jumping into the indoor pool. I understand that it's summer and kids want to have fun, but I doubt their parents would appreciate if they were injured or killed because a lifeguard was more concerned with being their friend than keeping a safe and clean place for them to swim. read more

Has new facilities . But they're all small. Child watch hours are getting better but they're not even open on sundays because they let people have church in it . I think that's ridiculous . I understand we're in the south but we don't get access to a family community center on Sundays (when parents are off & children are out of school) because people can't find a building to hold church in? Ridiculous . read more

I am so sick of this Y. I am here with my son at his swim practice. I had to leave for just a moment because I left something in my car. The people at the desk saw me walk out but when I returned less than 2 mins later I was questioned as if I was never there at all. I don't know if its a training thing or a race thing. I'm beginning to think it's the 2nd one. read more

Great place to work out! It's worth the money for the convenience of the location! As membership grows, I would recommend creating another weight room. read more

Extremely unorganized with HORRIBLE communication. I understand this is a new facility still working out the kinks, but when there continues to be one issue after another, especially resulting in disappointing the kids, that's where I draw the line. I tried to give them chance after chance but I am finally throwing in the towel. read more

transferring my membership from Summerville to Cane Bay was a mistake. For me it's pretty much useless having a gym membership when you can't use it on the time I'm free to work out. Hours of operation definitely sucks. I even kept my auto draft while they were shut down due to COVID to support the employees but when the facility opened up it is very hard for me to find time to utilize it with schedule the Y provided.. read more

Excellent facility! Thank you for coming to Cane Bay! Great staff! Looking forward to more activities!