Looks like they cleaned house from management on down, so hopefully it will be better. Had huge…read moreissues w/mgr 'B' who is no longer there, as of some time in Aug.
It was a shortage on my storage bill, that I always pay on time & in full. So I was locked out of my unit & was charged late fees, on top of it! The rudeness of the mgr, who was the one I originally paid, was totally uncalled for. I wanted the cameras there to show that I paid in full, as usual, but was not getting anywhere w/that request.
I refused to pay the exorbitant fees adding up & my things trapped w/another lock.
I took it upon myself to track down the regional mgr, that was the total opposite of Barb in Hyannis. He listened, & cared. It took over a week, due to his being away, but he straightened it out, got the fees removed, & gave me a months rent for my stress & trouble.
Yes, it took a lot of time & effort, but I know what I paid & was not getting ripped off by anyone!
Always get a receipt & make sure you look at it, to be sure your payment is logged properly.
'B' was a bit nicer to me, after that, but I also made a real effort to be extra nice & as time went on, she lightened up.
But overall, I heard from many, B was not well liked at all. By fellow workers, or ppl who had dealt w/her.
A few of the others were very nice, esp an older gentleman, so I felt bad they all got the boot. Usually, if the mgr is good, the others below are happy & work better, together & w/customers. I was a mgr myself for yrs, so I know how important it is to have your crew get along & be happy at work.
The new crew I encountered last mo, was very accommodating, upbeat, polite, respectful & friendly. So, a great start! It's why I just went up 2 stars. I'm a long time regular, so will see if the new crew holds to the already brighter standards.
Fingers crossed! ;)
On another note, it took a long time once last Fall hit, to get the outside flood lights on! I had to ask many times to please turn them on, b/c it was so dark & I had my car w/brights shining at the storage unit, so I could see, but it was blinding & cars had a difficult time getting around me b/c of the way I had to park. I'm hoping the lights are kept up w/the earlier nightfall this time. Big inconvenience to get to your unit & then have to go back to wait to ask them to put lights on. A couple times they didn't get on till I was almost finished!
With the price raising multiple times a yr now, the company should really be on things better.
I do not feel as safe now, either, w/the locking gates removed. Especially in the evenings. No, they didn't always work right, but they should have gotten a better system, instead of taking them down.
I was told the cameras will catch anything amiss. Glad to know if I'm assaulted, it will be on film. SMH