What a pleasure it was to work with Jaimie and Greg today as they installed a custom beveled mirror…read morein my home. These two professionals have many years in the industry and it is evident in the quality and attention to detail that they delivered today. Thankyou both so much for transforming my space, and I would not hesitate in referring them to anyone who wishes quality workmanship.

Grossly overpriced. Quote for replacement picture frame glass was 5x higher than the competition.read more

Great service in a smallish shop. These guys go the extra distance and provide great, fast,…read morefriendly service.

Great customer service. Took care of all my needs efficiently and effectively including the car…read morerental. Highly recommended!!

Julian is the impeccable Salt Spring business person with real integrity. We've used Shoreline for…read moreseveral glass jobs (picture windows and a tricky custom glass shower door) and the work is top quality, beautiful glass with responsive service!

From the owner: Local glass installation on Salt Spring Island.read more

Awesome response! I started via the Yelp platform but was getting answered via email as well. At…read moreone point, I called and interrupted the owner having lunch! He quickly dropped what he had going on and addressed my concern. Previously, during the inspection and estimate process, one of the technicians had quite a good conversation with my wife. She said ahe thoroughly enjoyed it. When the technicians returned to install the product, I mentioned how my wife relayed her discussion. It was the same technician (and the owners son). It was great to see a family run business that was cohesive and knowledgeable as well as personable.

Great job! Would definitely use them again. Eddie did the measurement and installation and was very…read moreeasy to work with and brought lots of expertise that resulted in some changes to our original plan that we are very happy with.

Outstanding service and work quality. A true pleasure to…read moreinteract with these folks. They also installed hide-a-way screen doors!

Integrity. Competence. Communication. Cleanliness. Courtesy. What more could you want with your…read morewindow installers? Oh wait! Good pricing too! We did our due diligence and checked four different firms before going with The Glass Guru to replace all of our windows. We knew they had excellent ratings and now we know why! TJ, the owner, is a good communicator, delivers what he promises in a timely manner, and keeps a careful eye on quality. Our installers, anchored by Ron and Vicky, did a great job and were so kind and courteous that I felt extra safe having them in my home. I honestly think the place was cleaner when they left than when they arrived! We are telling all of our friends about our great experience with The Glass Guru. We are loving our fog-free windows and are grateful to have had such an easy experience with a quality firm.

Responsive, good communication. We had 5 window glass panels replaced by them. Crew was careful in…read moretheir work. Competitive price. Would use them again.

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

They were excellent. They replaced foggy windows and the new windows are perfect. I highly…read morerecommend Sammy and Brice at Island Glass.

Excellent service. very proffesional and on time . We got…read morebroken into and they replaced the glass in the door with in four hours !

We moved from Ontario to Cobble Hill and hired a local contractor to renovate the house we'd…read morepurchased. We approved pricing for a glass patio railing on May 13. Chris at Nugget said we'd be installed within 4 weeks. he was 2 weeks late. He didn't even order glass from his supplier until May 27. When the glass finally arrived, he admitted that he did not have the hardware to mount it. I mentioned this experience to a hiking buddy who told me that he'd given up on Nuggett and Chris as they were non-responsive. BTW, Chris gave us an initial price of $300/foot and came in at $340/foot. The final installation was as ordered. NOW...The good news is that, IF you're the kind of person who really enjoys being danced around, just call Nugget.

We brought in one piece of glass for a simple straight cut. We were told to pick it up in a week! A…read moreweek later, it still isn't done. They obviously don't care about your business, and are completely unreliable. Go anywhere else, it'll be worth it.

This shop was amazing. My car was the victim of a hit and run, so I did not feel very motivated to…read moredo all the effort to get it fixed. I live on a small gulf island, so any appointments would be a pain. Fortunately this shop went out of their way to fit my schedule as well as they could. Even though my car was an older model and could have been written off, they went the extra mile to find the parts. On top of all of that, they did a totally professional job, even though this is just my work vehicle, and to be honest is in rough shape. They still took the time to do an amazing finish on the repair.

I had never needed body repairs before, so I was nervous about the price. I was pleasantly…read moresurprised with excellent service, friendly staff and a little above and beyond treatment. The estimate was fair and came out exactly as quoted. I would highly recommend, from my experience.