I have been a loyal customer of CFCU for over 25 years, but am leaving them because the last 5…read moreyears their service has become simply awful. It seems ever since they built their new headquarters on Cty. CB outside of Appleton, they have not pursued customer excellence. Case in point: my husband and I had acquired and paid off two mortgages, two personal loans, and a car loan with them over the first 20 years, and then when asking for a new credit card they would not issue one until we had a secured card with them for over a year. Fine, we did that, but since we got the CC, the VISA department has messed up on where to send our statements twice, did not credit the amount transferred to the balance, and now TWICE they have added payment credits from prior months back onto the balance. This is ridiculous! And when I call the service line, I keep getting dropped. Three times I requested a call back, and each time they call, the call drops as soon as I pick up! Speaking with a rep today and got dropped again. Unbelievable.

Member since 1990. Best rates and service. Pre-approvals for…read moreauto loans are quick and painless. We love CFCU!

I have been a customer for Years. There overdraft protection (Quick Cash) is what drew me to them…read moreand kept me a loyal customer. It's essentially a mini loan that is used when you overdraft your checking. It's 18 or 21% percentant interest but isn't much b/c its a small loan/short period. And over the years we had several loans with them. But during COVID they instituted a $5 transfer fee everytime money was transfered from Quick Cash....not a big deal... It would transfer small amounts during the day instead of low funds, instead of one large amount, or even at the end of the day. So I would have anywhere from $5 to $60 in one or two days until my direct deposit came through. I still have the account but found a new bank and removed my direct deposit. It seems to be the day and age where companies are great to customers when they're new and once they get established they don't care about customers, "Sorry, it's our new policy". Take your business somewhere else to avoid being nickel and dimed.

After all the mess with my loan. The lack of follow through to findout what happened to my…read morepaperwork that was lost. I feel like nothing but a number in their computer system. This institution has screwed up multiple time. It makes me think twice about using them for any future transactions that require a bank. They don't really seem to get it or care. I've been sent past due notices when I was paid up. Tellers giving wrong info. Tellers not turning in my auto pay. Loan officer not doing everything that was asked for the loan. If it continues they will be replaced! After reading this would you trust them with your stuff and credit rating?

I've been a US Bank customer for over 6 years now and haven't looked back once. My first banking…read moreexperience was with a local credit union, but that quickly turned sour - that story is for a different day. Both my personal and business accounts are now at US Bank. Banker of the year award should go to everyone at this branch, but especially Bill. He has always gone above and beyond to help me. It doesn't matter if it's a simple question, depositing/withdrawing funds, auto loan advice, how to keep my accounts fee-free, or anything in between. If you are looking for a trustworthy, reliable, friendly, and "what-banking-should-be-like" feel, this is the branch to visit!

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

We opened a hassle free checking account, people were very friendly able to answer all our…read morequestions didn't need thousands of dollars they do more than business accounts