Looking for a place that's focused on YOU? You've found it. Horizon staff know that members are the…read morereason they're in business, and they aim to please. The operation and staff are on the smaller side, but it means that they get to know you and what helps you succeed. They offer an array of products and services, and are willing to grow with you. Even if you have an issue, they're willing to talk to you and get to the bottom of it. I'm thrilled that I've found them and that I use them as my primary financial institution. Check them out!

From the owner: Two Locations:*3139 Voyager Drive*700 Eastman Avenueread more

I'm more than impressed with Jamie. She was incredibly helpful, diligent and kind! I was debating…read moreswitching banks after dealing with the chase customer service phone line. But Jamie at this branch changed my entire day and I'm very grateful! Thank you!!

The best chase bank in town because they still have a drive thru unlike some other locations. So…read moreannoying! The last few times here I had a teller named Tonya and she is fabulous! Love her!

Customer service rep Aleeah at Nicolet Bank just hung up on my husband, who has proven to be the…read moremost patient and loyal customer for over a decade and most especially during the past 10 months. Since May, this bank has given him the absolute runaround over a Hertz car rental SNAFU, which thankfully was finally resolved with Hertz but still not with Nicolet. Today, while trying to book flights for an international trip, Nicolet wouldn't authorize his debit or credit cards, despite him acknowledging the fraud alerts to both via the multiple texts and despite CALLING for help. The fraud alert agent unsuccessfully tried to authorize both cards before transferring him to Aleeah, who also tried before saying they can't do anything more on the weekend. These are his banking cards with plenty of money available to use. When we both tried to express our frustration, we were hung up on before even a complete sentence was uttered. I used my Capital One credit card once, and boom. Done. Flights are booked. This is the second time we had to use it for this trip because of the same issue, but we offered grace the first time. Getting hung up on ended any grace, patience, or loyalty for this bank. On Monday, we will start moving all our accounts over to Capital Credit Union, which holds our home and auto loans and has always been wonderful. In fact, every other banking institution with which we have worked in our adult lives has been wonderful. I don't know why Nicolet can't provide the same level of service, but we are absolutely done.

The customer service at the local branch is fantastic. However, the company as a whole just changed…read moretheir website and app and it is atrocious. Half the time, it doesn't work. When it does, it greatly limits the viewable account information. This week, I could not access any credit card information at all for three days. Zelle is frequently not available. I prefer to have charge notifications so that I can be aware of fraudulent charges but they also randomly notify you of your entire credit card balance. So, if you're sitting somewhere with your phone locked and facing up, anyone nearby can also see your card balance. I dislike their new digital format so much that we are quite seriously considering changing banks.

This is regards to the one Key card - DO NOT GET IT! I was…read moreon phone for over 2 hours trying to get my earned points - I was transferred 4 times - was supposed to have a call back from supervisor which never happened. I called back - was hung up on , placed on hold for 15 minutes and nobody returned and 3rd time was told department left for the day. I was told I was a valuable customer numerous times as I was being passed off, disconnected or placed on hold. If that's a valued customer, I would hate to see how a non valued customer is treated. This is the worst customer experience ever !

I've had nothing but positive experiences at this branch - tellers are always professional,…read morefriendly, helpful and the bankers have been most helpful every time I've needed to work with them.

We are very pleased with the crew at this credit union even when things get messy they find a way…read moreto help ya out.

NUMEROUS problems throughout the years. No more. Today my limit was surpassed and I am canceling…read moreauto deposits and withdrawals, and closing out my accounts here. Constant turnover, poor service, unsafe physi al and financial practices, ignorant employees, unprofessional conduct.

I called a local number for information about financing improvements for a rental property. I have…read moreno idea what location called me back but the call came from a 414 area code Callled to find out what loan options I had for financing some major improvements on a rental property. I was told someone would call me tomorrow. At 9:30 the next day someone calls asking for me. I I'd myself and he apologizes because our appointment was for 10 am. Huh? I wasn't given a specific time. I told him it was OK to talk now. No, he says, "I have an appointment with someone else now. I'm thinking, OK, stuff happens. The phone rings at 10 am. It is the same number that rang at 9:30 am. The voice at the other end is stammering and it is readily apparent he has no idea who he called! I identify myself and he apologizes for HIS confusion. He proceeds to offer options that are not even close to being competitive. I thanked him and said it was less expensive to put my planned improvements on my credit card. Given how unorganized and confused this man was, I had no confidence in what he was telling me nor did I have confidence in the quality of their products. He was the 4th lender I called so I indeed had timely comparisons and he wasn't even in the ballpark!

I was forced to switch to Associated Bank after they took over Bank Mutual, who I had been with…read moresince 1987 and they were First Northern. I figured I would give associated a try, I will now be switching banks because Associated has so many fees and penalties it is ridiculous. They don't have as many options for checking or savings and so far I have experienced horrible customer service. I am going to update this review because I had a good encounter when Associated bank made sure charged to my debit card were legit, winning me over a little