I had an excellent experience with Dr. Chan at Capital Neurological Associates. From the moment I arrived, the office staff was professional, organized, and welcoming, which immediately made the visit less stressful. Dr. Chan took the time to really listen to my concerns and explained everything clearly and thoughtfully. I never felt rushed, and he made sure I understood my condition and the next steps in my care. It's rare to find a physician who combines such strong clinical knowledge with genuine compassion for patients. The entire process--from scheduling to the appointment itself--was smooth and efficient. I left feeling confident that I was in good hands. I highly recommend Dr. Chan and the team at Capital Neurological Associates to anyone looking for knowledgeable, attentive neurological care. read more

As far as Neurosurgical care 5stars! I have gotten to speak with both doctors and both really care and are kind and willing to explain and work with their patients. The clinic is always clean and in great shape.The office staff is over the top wonderful so kind at slowing down and helping me navigate and they do a good job taking care of people. I would Highly recommend either provider. read more

Dr. Hsieh meet with me last week and took the time to see that I have a plan for my after care following my spine fusion surgery. He explained the stages I would experience after recovery from my surgery that helped me to understand why I am having some pain. I don't feel so worried now. I'm starting Physical Therapy and also seeing a pain mgmt. Doctor. read more

Wrong place to go for cervical spine surgery my life is still a living hell Research your surgeon don't just rely on your referral

Dr Michael Chan changed my life! Dr Chan was my second opinion as my first, a neurologist in Folsom was not a good experience. Any physician who never sees you in person is an indication to run! And run fast! I've dealt with pain for over 20 years after falling from an aircraft's mechanic's air stairs, landing on my back. After many procedures in Georgia, it was time to head home to California. 20 years of pain coupled with the refusal to mask the pain with medication wasn't for me. The pain reached a point where it affected my life badly. Especially when I began losing control of bodily functions. After disappointment with the doctor in Folsom (a blessing in disguise) I meet Dr Chan. He thoroughly explained what was happening and what he could do for me. I think I blanked out because he didn't suggest injections that have never, ever worked for me. Fast forward to me having surgery on my birthday and the decision that made me smile again. As I stated, I had surgery on my birthday and it was the best gift ever. I woke up thinking maybe I was dreaming because my pain went from through the roof to zero! I wanted to dance but chose to smile since I just had surgery. L3-5 and S1 was no longer torturing me. I'm thanking God for Dr Chan's magic! No longer will I be a recluse or pretend that I am not in pain because truly, I am pain free! The only exception is soreness from the incision. Thank you Dr Chan for your candor and approachability. I cannot wait to completely heal so that I can begin living again! read more

Dr. Hsieh was amazing! Gave me a thorough and very understandable consultation on my Surgery and options. I am 3 weeks out from Surgery and healing exactly as I was told. I have never had a major surgery and this experience was a breeze. I recommend him for your consultation if you can choose. The staff was so great and nice too! The office was welcoming and felt like a smaller space but once you go in and fo to the back you definitely realize your in the right place. read more

Dr Chan is AMAZING! He is very professional, experienced and educational surgeon! I've had 4 failed surgeries and he FIXED & reinforced area that were of concern. He throughly explained the surgery, expectations & healing prior and after calls to check you- he cares and his office staff (I've bugged them a lot) and they are wonderful! He is top-notch for a reason - his expertise countered another consult and it turned out correct! read more

This place is an embarrassment joke. they called me 2 weeks ago for an in network referral and I called them and they said they had no record on file when they are the ones that contacted me. their medical reviews are all absolutely terrible and if you value your health pick a different medical office, especially one that deals with sensitive surgeries. the medical boards have already been contacted. read more

Capital Neurological Surgeons - Surgeons Near Me - Sacramento, California

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If you can go elsewhere, go elsewhere. In our case, the lack of sympathy and proper follow up demonstrated by Dr. Hsieh was unacceptable. We all know surgeries may come with complications, that is expected. What is not expected, is to see the person who did the surgery on you to not even pretend that he cares that you still have pain. And that is how Dr. Hsieh's attitude and approach comes across. He did the surgery, and we went home the same day. We didn't hear from him, his assistant, or anyone else in the following days asking how things were going; what the pain level was, was there any bleeding, did we have any questions we might not have thought of before, was the family able to manage as they initially had thought..... NOTHING! When, within a few days, the pain came back, we called the office and asked when our follow up was. We were told they schedule follow ups 3 months post-surgery. 3 months?? You can't be serious. When we brought up the significant pain that did not seem to have subsided as the result of the surgery, we were told: "Dr. Hsieh suggests you go and see a pain management doctor. He will write a referral for you." And that came from the front office. Not him, not his assistant, not anyone with the slightest qualification to ask clarifying questions first to better understand the situation. FYI: When you have a surgery, the surgeon is compensated for the surgery in addition to any necessary follow up appointments. And that may be the reason he does not schedule follow up appointments, just to reserve the timeslots for new patients, to maximize dollars. I have notified the referring physician who sent us to this doctor with details of the case. He said he wouldn't send any more patients to him. Just go somewhere else if you can. read more

First of all the Friendly staff is there when I needed them. Answering questions about my disability paperwork. Answering or calling back when I leave a voice-mail. For Dr.Kevin he seams to run a little behind most of the time. He did answer my concerns for surgery. Office was clean and smelled good. Parking lot was OK. read more

Since a tragic car accident in 2017 I've worked with over 15 Specialists and I have never experienced this type of "treatment" from a medical professional. Dr. Hsieh may be operating in a gray level of legality but it's not ethical. I hope that the laws change to protect patients from enduring this type of misconduct. Unfortunately when I was assigned to Dr. Hsieh and Capital Neurological Surgeons I didn't know that they refer All Labs, Conservative/Restorative Care and Recommendations back to the PCP. I soon learned that Dr. Hsieh's referrals did not come with Diagnosis or Treatment Plans which created confusion for my PCP. Dr. Hsieh does not Prescribe Medication, instead he refers to a Pain Management Clinic which requires consistent UDS (UA) and CURES reports. There's a huge disconnect between his own staff: Stephanie, Jessi and Sheri which conveniently provides Dr. Hsieh with Plausible Deniability for their actions and inactions. Practice Manager, Sheri Bell informed me in writing that Jessi, Dr. Hsieh's assistant ordered my MRI. Sheri had to retract that statement after Anthem conducted a formal inquiry. Sheri's negligence caused several months of delay. Unnecessary injuries and complications developed to the postponement of my treatment. Dr.Hsieh and his team did not communicate with my PCP to coordinate my healthcare or treatment. An Independent Medical Review and Investigation with DCA Boards, Bureaus and Committees for his "Practices". read more

First let me just say, I just Love the new office. The waiting room is very large and clean. It has a nice flat screen on the wall and a magazine rack beneath it. All the chairs are along the walls and nice big windows that allows the sun to shine in. The waiting area is nice and roomy. They have a private parking lot, but it is not that big. Also there's parking on the streets, and it's free to park. This office is located in midtown, O and 22nd Street. Nice and shady. Which makes a difference in the summertime. The young lady that works at the front desk is very pleasant when checking in. Once I was called to the back, I noticed that it too was nice and clean, including the room I was placed in to wait for the doctor. Doctor Chan's assistance, Jessica is very sweet and professional. It was nice not to have to wait for a long time. Dr Chan came in within 5 minutes of me being put in the room. Dr Chan is an amazing doctor and I must say, you don't find too many like him. Dr Chan is a new doctor for me and I am extremely pleased with him. read more

Capital Neurological Surgeons - Dr Chan's new office - Surgeons Near Me - Sacramento, California

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While it is Dr. Chan's right not to treat me, it's not his right to make false medical reports. "He did research on Mayo Clinic and diagnosed himself" on my official medical record is both a lie, and confirmation of his attitude towards me and his condescending behavior regardless of the evidence at hand. Now, at one point I did mention something regarding Mayo clinic to give context to some underreported symptoms and at no point did I proclaim this to be research, a diagnoses, or gave me any information in regards to proper diagnoses. However, his behavior obviously shifted to him believing that because of my trying to explain specific context and It was not subtle, I picked up on it. As his behavior and belief became obvious, I tried to continue to dissuade him of this notion, which he would only attempt to immediately silence me and continue on as though I made no objections to what he was doing. I made these objections many times, but Dr. Chan did not care and every objection resulted in him going back to his exact preassigned assumption and lecture regarding it and nothing to do with me or my medical state. I'm sure he's given such one thousands of times and he wanted to do so again, as he obviously was not responding to the situation at hand. The fact is this: he make disparaging and condescending statements about me on my medical record that matches my complaints towards his behavior. He was belittling and acting as though I just went online and found a diagnoses, and he needed to correct me of this behavior. His statement is either a conscious lie or a gross misinterpretation. It's the sort of statement that would make future doctors not take me seriously and impact my ability to get accurate medical treatment. We all know what the meaning behind his statement to other medical professionals and as it's a lie and he put it in my medical record out of spite, abhorrent. Every time I tried to correct his misconception, he'd take it as me disagreeing with his medical expertise and not his misrepresentations (or his attitude seemed as such, and as noted he is not subtle in them). He simply wanted to me to be quiet so he could play professor and student, rather than patient and doctor. I need a neurologists for his medical knowledge, not his capacity to (slightly incorrectly) explain the scientific method because he refuses to actually comprehend the words I am speaking. His very own medical record is proof I was correct in my assessment of his behavior towards me. You can't deny that's how he thought - he wrote it. You can't deny that's how he treated me - he wrote it. You can't deny he was condescending - he described how. The fact he did all this in my written record after our interactions turned sour, either out of pettiness or cognitive dissonance, I do not know. In fact he ended the call as he called me "Mr. Wrong Name" and refusing treatment we already agreed upon. Now, his medical report did not mention this, or his antagonistic statements, nor his condescending behavior which he kindly replicated in full evidence in his medical report being the direct issue. In fact, in his description he was mute, said nothing. I'm not sure, but according to Dr. Chan, he wasn't a participant in the doctor-patient relationship -- since apparently he made no statements to the patient, nor interacted with him in any way. Or, at least that's what he wrote in order to hide his actions. read more

All I can say is research your surgeon thoroughly! Make sure he hasn't had "issues" performing surgeries in the past. Find out if there are any active malpractice lawsuits against your surgeon as well as any medical disorders of his own that could hinder his ability to operate responsibly. read more

Thank you so much to a wonderful office. Everyone was so very helpful. Drs explained everything throughly. Your staff was extremely patient with me and all my questions. I can't say thank you enough. read more

Great staff, and wonderful doctors. Dr. Hsieh is very kind and took the time to explain my diagnosis at a level that I could understand. He was very helpful, and his assistant was great. She got my paperwork processed quickly. Thank you guys for everything! read more

I was told I need to be in surgery year and a half ago during my consultation, so I get put on the list for surgery in December, Something happened and I got taken off the list don't know what happened. Got called back for another consultation by Jamie then spoke to Dr. He wanted to do a stimulator surgery, a supplemental surgery also was told it's Going to like a tens unit, I explain to the doctor that I twitch about 15 times a day I don't think a tens unit in my back shocking to me is going to help me! Now since I don't want the stimulator surgery now they tell me that they're not gonna do any surgery on me at all, so now I have to find another neurosurgeon to help me with my L3 L4 L5 S1 S2 and also nerve damage in neck, arms, legs! I won't Take any opiates! I received Toradol Shots, RFA's, Trigger point injections, epidural injections, facet injections! All I wanted was some normalcy back in my life since my way of life was taken away from me in 2017! read more

I WOW! I am so impressed with Capital Neurological Surgeons. I am especially thankful to have been referred to them, especially Dr. Kevin Hsieh. My entire experience there was great. I had a car accident in January, 2018, and my pain kept getting worse and worse. Dr. Hsieh performed my cervical spine surgery in November. It's only been three months post opt and I already have a new outlook on my life. I found the clinic staff to be friendly, helpful and very concerned about my health. Now, let me speak about Dr. Hsieh. I found him to be personable, professional, a great listener to my concerns, and his explanations were very helpful and thorough. Having been a surgical patient a couple times at the Mayo Clinic in Rochester, MN, I can honestly state the Dr. Hsieh has the skills to be working there. Sacramento is so fortunate to have a neurosurgeon of this caliber right here. A big shout "Thank You" to Dr. Hsieh, his entire staff and Capital Neurological Surgeons. You're the best read more