Completely forgot my detail appointment - longtime customer lost Scheduled a full detail weeks in advance. Family went out of their way to drop off the car early. When I biked 10 miles in the heat for pickup, they had completely forgotten my appointment - keys just sitting on the counter, car still dirty. Their phone hasn't worked for 5+ days despite daily calls to confirm. Wasted my entire day and my family's time. Been a loyal customer, but this level of disorganization cost us hours we can't get back. Never again.​​​​​​​​​​​​​​​​ read more

Really just told their loyal customers to kiss their a$$ because I understand you being closed but you didn't even bother to say why or for how long!! No message on your answering machine and the voicemail is full!! Very frustrating and unprofessional behavior for a business that depends on customer service!! read more

They are kind, thorough and very good. Clean interior as well. I make a special trip to go there.

I was a 17 year customer and ended up being recurrently charged for 2 different unlimited car washes for months. I've been there about 7 times to get this cleared up. They never did anything and the manager never bothered calling at any point. Now they're boarded up so I don't know what's going on but they owe me around $400! read more

They do an excellent job for a general car wash and detailing! Very Reasonable! I have been using them for years and am always a satisfied customer! read more

No matter what you pay these guys you always get the same result a simple, vacuum job floors only and clean windows, halfway smeared. They never wipe your dashboard down and clean it...NOT EVEN WHEN YOU PAY FOR THEIR PREMIUM SERVICE. When you paid for premium service they simply keep your car for a longer period of time, but don't really get a much done at all. They are a pure waste of money. read more

Capitol Car Wash - Car Wash Near Me - Lawrenceville, New Jersey

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I took the time to clear out the back of my SUV since I was going to the car wash. Full service means full service. The back of my car was not vacuumed, but opened 3x to do the windows that are terrible. Did they not notice? Apparently not. I don't expect perfection but the smears on the outside are horrendous. This is my 2nd time here. First wasn't the greatest but thought I'd give it another shot. Today was the last. Never again. read more

Just had my car washed and from start to finish it was a great experience. The team spent more time cleaning the inside of my car after the wash than the car spent for the wash/wax experience. I purchased the Silver Package and came away with a spotless outside and inside. The team vacuumed the interior of the car and cleaned the inside and outside of the windows, the dashboard, and the arm rests. I'll be back and I highly recommend Capitol Car Wash for anyone looking for a quality wash/wax at a very reasonable price. read more

Worst customer service. After wash went to show the car was still Dirty they treated you like you were there to scam them and said only if you would have purchased higher price wash $15 then it would have been cleaned. the manager the owner and the person at the payment machine were extremely rude. They made you feel very unwanted cause you purchased their basic wash The owner boasted how they just build a million-dollar car wash and it is customers issue if the car is not cleaned. read more

Capitol Car Wash - I showed them the Grill and the bottom of the plate .... - Car Wash Near Me - Lawrenceville, New Jersey

I go there last 8 plus years they do good job , highly recommended.. price and quality is worth it ..

$13 for "full service" wash sounds great but it's anything but. They basically take out the floor mats and shake them out and do a half ass job of wiping things down. The front of my car was still full of bugs and water steaks. This seems to be a common problem with automatic car washes. However with the full service package they are supposed to vacuum the car. There was still a ton of crumbs all over the seats, cup holders and exposed carpets. They even put some of the car mats back upside down. I'd rather go to valet auto wash, pay $9 instead of $13 and vacuum the car myself and do a much better job read more

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The only thing Capitol Car Wash has going for it, is its proximity to my home. It's convenience that makes me return not the quality of their car wash or the lack of transparency in their rates. The car on the outside is generally washed acceptably. However, the inside is barely wiped and I often leave with a dirtier, dustier dash then when I came in for cleaning. There must be better car washes for less. My recommendation - find another place! read more

Having only washed my car by hand before, I knew I wasn't going to have a chance for a few weeks so took it here per a recommendation at Jiffy Lube. I wasn't disappointed, the salt is gone and I now don't have to warn passengers beforehand. The wait was maybe 10-15 minutes before I got to the front of the line. From there, the car went through the wash cycle in maybe five minutes, and then was toweled off in another five. Price seemed good, a basic $7 package covers the exterior, I opted for the $11 which went inside and out, then there's a $13 package with waxing and of course more deluxe stuff at ever-increasing prices. I guess they've had counterfeiting problems so don't expect to use $20-bills. I have only two complaints: 1) I had no clue when my car was done. I pretty much had to go over and grab a toweler on another car to confirm. 2) The line stretched right out to the road, so when I wanted to turn in, there really was no room. Of course, I went the first nice weekend of spring. With nothing to compare it to, I'm giving them the "A-OK" 3 stars, but I can't imagine anyone needing that much more from a carwash. read more

Capitol Car Wash - Car Wash Near Me - Lawrenceville, New Jersey

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AVOID UNLESS REALLY NECESSARY! It's one of those highly rare NEGATIVE 5 star review times. Rushed service, Broken wind shield bracket, Zero empathy or show of remorse, Worst customer service, and Rude Manager sums up my experience today with my 2012 Hyundai Genesis! Absolutely stay away from them if you want to have your car in the hands of a responsible party. If anything goes wrong, it's just your car's fault, they say! Manager was really rude to me and refused to take any responsibility of the broken bracket. He kept big-mouthing about his highest ratings, most expensive instrument and history of business and just straight out told me that "how do I know that your car had no problems?!!" He neither compensated me nor sympathized wiand instead bluntly told me that "this conversation is over!" One of the service reps took my car and put it through the automated cleaning belt. Out came the car from the other side, was wiped dry and handed over to me. No one noticed that the left bracket from my windshield had broken down and dropped during washing! As I brought this up, someone went inside into the washing line and came back with the bracket and hurriedly lousily latched it on. But Manager refuses to accept any mistake, negligence or lack of quality inspection. Everyone is in just such a rush here that they don't care whether an individual is satisfied or not! read more

Capitol Car Wash - Car wash from next door - Car Wash Near Me - Lawrenceville, New Jersey

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I just had my car "washed" at Capitol Car Wash. Upon supervising the drying phase, I pointed out that there was soapy water still coming from beneath my trunk. The attendant gave a cursory wipe underneath the lid...then I popped the trunk to expose a pool of water. Upon calling attention to that area for drying, he said "You no pay" as if to indicate that cleaning around the trunk was not part of my order. Again, he gave it a cursory wipe, with attitude. Of course, that cancelled any tip! I would never take my car to Capitol except for an exterior wash...I would never let them work on the inside except to wipe around the door where water my have lodged, as with the trunk. The tire and rim special is a joke...save the $5! read more

I was more hopeful that this was going to be better than the other reviews but it's not they did not do a bad job cleaning my car but I wanted to get one seats cleaned they probably would've only taken a few minutes and I was willing to pay whatever I have to and they have it on the board is $14 and up but they still wouldn't do it but I guess because I thought they were too busy but I have a feeling it's just a little bit of shampoo and toothbrush in two minutes $14. There was a guy in front of me and He was upset about his car getting scratched. Another guy was here complaining about his windshield wiper get it taken off. So therefore I didn't get my two dollars savings girl said I can get it next time which is very nice of her but still annoying. I really think the big problem is message always need a manager on duty that is English-speaking that can handle these problems and not have The cashier and the guy trying to take care of all the workers and all the cars and he is Spanish-speaking taking care of the small incidents. I didn't have a chance to look at the outside of my car we are now on my way to PA. read more

I purchased a set of brand new Samsung Galaxy ear buds for my son that cost about 100.00. He went to this car wash and after the wash went into car to leave and his new ear buds were gone from the cup holder. He immediately went back inside and told the manager. The manager said he would watch the cameras. This was on 8/27 and still no call back. My son has called, his mother has called, I have called and guess what, NO CALL BACK. Terrible, I just told my son to file a police report, maybe the police will get a call back. Evidently they have a theif working there. LOCK YOUR VALUABLES before using their services. Ray K read more

At the car wash and I seen one of the ladies scratching her nose and rubbing her eyes with gloves on. I told the manager and talking yoher nose and rubbing her eyes with gloves on. I told the manager and talking your car is clean. No my car has her germs smh I'm canceling my membership.They not taking the COVID seriously. read more

I have given this car wash a try a few times when I wanted to be lazy and not go to lalor street and get a wax because prospect ave is much higher although they do a much better job. So again I go yesterday to capital and get is my car and once again I am pissed. I will add picture on my check in...I have 8 rugs not 4. They never remove my Camry rugs to vacuum underneath. My Camry rugs lock to the floor they never relock them nor no they vacuum around the edges it so pisses me off. Yesterday they left red particles from a red towel on my black car. The didn't wipe down my rims nor did they wipe around my Toyota sign so the car is shiny and u can see the snow dish inside the Toyota sign. I'm tired of telling on them and having them re vacuum my car and re wiping my car down so I decided to leave a note . I will never go back. read more

Capitol Car Wash - Car Wash Near Me - Lawrenceville, New Jersey

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I started coming here on a groupon... 5 washes for $25 was really a no brainer. The wash itself was just okay. I have come a few times on the weekend around 3/4 o'clock and they have been closed. It seems a little early for a car wash to close on the weekends, but I learned my lesson after making the same mistake...twice. The workers are very nice. I once bought a gallon of windshield wiper fluid and the worker behind the register came outside and asked if he could fill the fluid for me. I declined because filling the wiper fluid is one of the few things I can do by myself when it comes to my car...and I take great pride in filling it by myself. read more

Want more scratches and swirls on you car? Look no further than the dirty towels at Capitol Car Wash. You'll arrive home afterwards and wonder: were all these little lines here before? Maybe. I never noticed them before. Then you'll do some research and learn that mediocre car wash facilities are the usual cause of these micro scratches all over your brand new vehicle. Stay away. Just wait for the next rain and that will do a better job than the dirty dangling noodles here. read more

I like this place. Saturday afternoon and plenty staffing. In the front to the drying stage plenty people. The system uses plenty soap and I like the form wax process. read more

It is really nice to have a car wash company close to our residence here in Niles. The customer service is excellent. We sign on for a 1 year contract with the option to go month to month. No strings attached. The carwash is new and does a great job of cleaning your vehicles. Thanks! Robert read more

Paid $13 for a basic wash and vacuum. During the speedy dry off, I noticed more dirt/residue on my car, I pointed it out, more men came with towels to try to remove but, didn't get it all so, I got a towel to remove it myself. I pointed out more on my side mirrors. One dude came a brillo type of pad and started rubbing my car! I couldn't believe it! Not to mention, the remaining dirt after the so called vacuum! Never again! I'll wash my own damn car! read more

Capitol Car Wash - Remaining dirt after vacuum! - Car Wash Near Me - Lawrenceville, New Jersey

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The new ownership is very customer service oriented. If you ever have a problem ask for the owner. One of them will be on the premises and will handle any REASONABLE complaint. Been getting my car washed their regularly. They do a very good job. read more

I'm not sure what's up with the bad reviews but the owner is very kind, treats his staff well from what I can tell, and they take an inordinate amount of time on my car for the measly $16 I pay! All the customers I have seen pass through seem totally satisfied and the owner has great rapport with them. read more

Regular customer here and never had a complaint until today... I had a grown man argue with me about "moving up in line" when I was 6 feet from the person in front of me. Individual proceeded to threaten to "fuck me up" and put his hands on me. Manager was not there nor did any of the workers say or do anything when I told them he needed to be escorted out. Super unprofessional and disappointing to know I can't even go get a simple car wash. My whole family and I will be canceling our monthly payments for this establishment. read more

Another reminder why I don't usually get my car washed here. Paid for the Silver Wash. Back Seat wasn't even vacuumed when they said my car was done. Nothing was wiped down. One man went back and vacuumed while all the other guys sat around. Still dirt on the outside of the car. $16 and I have to go home and wipe the car, seats and gear shift area down. Tried to email owner but no email address on site. Workers seem nice but they should do their job or the boss should make sure they do. read more

I have been coming here for years with no problem. Also, it was recently sold and is under new ownership so expect the best.

First time I went here it was ok. Car didn't get 100% clean but what can you expect when it's not done by hand. When I got home I saw scratches on my brand new car that weren't there before but chalked it off as having happened some other day. Second time I found more scratches...on the roof... and there was still bird poop on the car too! I'd definitely avoid this place. Its poor quality and is fairly pricey. read more

I'd give it zero stars if I could. Paid for "the works" but only after I drove away did I realize that they did nothing but run the car through the car wash. Terrible. read more

No idea what AKILAH is talking about. Sounds like her Camry was a mess to begin with. A total mess. I mean just a mess. This place is about as good as it gets. Every time. Never and issue. read more

I got my car detailed here and they did a great job! My car looks like new again. I took it in with lots of doggy hair and now there is no evidence :) the owner is very friendly and staff is great. Also, their prices can't be beat. I highly recommend calling ahead to make an appointment if youre getting it detailed. Thanks!! read more

Nothing special, but gets the job done. I opted for the $16 package. I think they might have missed cleaning one of my wheels, and they didn't get all the dead bugs off the front of my car. read more

Since this is the third time trying them, in which I was hoping the first time that the second time would be better, but then stamping my coupon forgetting about how mediocre the first and second wash was. I had complaints the second time, but gave them a pass for a winter day. This time, beginning spring, I had to grab a cloth and wipe down my car myself. Water in my seats, water spots all over, and hatch back never opened and wiped down. Take an extra ten minutes to complete the wipe down inside and out and may be a tip will be provided. I wish I had a water hose at my apartment complex so that I can get errr done myself. read more

Bought the elite wash(most expensive), no vacuum, tires and wheels wiped (not cleaned), very rushed service. Taking my business elsewhere. Friendly front desk shouldve gave her the tip instead. read more

I love this place everybody's always so nice it's a great Car Wash I'll go back every time

Extremely prompt. Happy to help in every way. I will visit them again for sure and recommend.

Wanted the silver service $15 to wash away any salt under car ...I've always wondered with long line of cars how they change service for each car as it goes through. Well get car at end, carpets barely looked like vacuumed there was still debris in them (especially the rear), there was absolutely no air freshener as advertised couldn't smell anything, and I really question where during the wash the underside is sprayed. Won't be back. read more

being there is just wasting of time , they just care about throwing ur car out quickly no matter what, the interior now is nothing better than before , I just lost $25 and still I have to clean the car myself read more

Capitol Car Wash - Car Wash Near Me - Lawrenceville, New Jersey

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