They listen to concerns and made adjustments! Answered questions on possible future issues. An…read moreexcellent shop to do your repairs.

Fair - helpful - but experts - only set ice station in holland that has earned my trust.read more

my vehicle needed multiple repairs and I needed to leave town in 2 days. They were able to have the…read morework completed quickly and on time for my departure .

Tried this shop because a good coupon came in the mail! It was just an oil change, but quick,…read moreefficient service and friendly staff. Really close to home, glad to discover it.

This place is the best! From start to finish, they are so nice and explain things very thoroughly…read more Highly recommend this place!

Always trust their work and they never push me into getting service done that can wait for a little…read morewhile longer. Was happy with their service 7 years ago and moved away - now we are back and I immediately took my car in to find the same great service I received in the past. Westside is the best ! Steve

Observed first hand the repairs performed, clearly they don't have a clue what they are doing…read more Boast things they are not, make claims they shouldn't be. Set vehicles up to come back sooner.

So I take off in my 1998 Ford Ranger the other day and turned on the 4 wheel drive and instead of…read morecoming on the indicator light just blinked. I didn't want to work on it in the cold so I call Maplewood. They say fine bring it in. I go a little further and see my turn signals are out, 4 way works but no blinkers. I call Maplewood back and add in the turn signals don't work either. I get home and think maybe I turn the truck back on and it will just work this time. Turn the key and the dash goes black it reset the clock and radio stations. I call Maplewood back and happily add in that trying to start it shorted out the ignition switch indicating according to Google that the problem with my truck systems is failed power distribution per the ignition switch. When I dropped it off I told them if the ignition cylinder was bad too please don't upgrade it to a chip key hopefully it's just the switch (yes I told them that). They parked it for me in the place they put vehicles that may not start because of the failing ignition switch. So the Next day Jeff over there calls me and says they have been tearing into the 4 wheel drive and it's $650 to fix it and $375 for a new turn signal lever. I ask him why didn't they start by changing the ignition switch as it's very likely to be the cause of all 3 problems since they happened all at once. Jeff said they were unable to duplicate the ignition problem but did have solutions for the other 2 problems but the 4 wheel drive may not work because it has a GEM in it that can't be replaced if it is bad. I asked Jeff if they saw the clock wrong and radio presets gone asking him wouldn't I have to unhook the battery cable for it to be like that. So Jeff says "I don't know that you didn't", and I have no idea what he meant by saying that. I told him I just want an ignition switch no work on the 4 wheel drive and no work on the turn signals, please just change out the ignition switch. Jeff put me on hold for several minutes then told me come get my truck Maplewood wasn't interested in fixing it for me. I went and got my truck, stopped at AutoZone on the way home and got an ignition switch for $25, watched a YouTube video and put the ignition switch into the truck. Then I put back the fuse, wire nutted the leads Maplewood left hanging from the transfer case back together and the ignition, turn signals, and 4 wheel drive all function perfectly. I saved over $1000 by getting kicked out of Maplewood with my truck. Response from the owner: Thank you for your review Reginald. I appreciate your feedback. We chose to no longer provide service for you due to you yelling at Jeff. As we try to provide quality and honest service we quickly discovered that you did not want to hear us out. Once we discovered that we are unable to earn your trust it became beneficial for both parties to step away. I hope you are able to find a repair facility that can better serve your needs and earn your trust. And now the owner of Maplewood Auto has added his peace. Because I'm an Army combat sergeant having been deployed to Afghanistan I am both used to accountability and being sensitive to the way I'm responding to stressful situations. Jeff called me and I tried talking him into leaving my transfer case and turn signals alone and just fix the ignition for more than 5 minutes and hung up with Jeff spending over $1000 on repairs my truck didn't need. So I called out to God in prayer asking for help because I don't have $1000 to spend on repairs my truck doesn't need and I did want the ignition switch that the truck did need. I thought God wanted me to call Jeff back and work on convincing him to make the correct repair again. I didn't mean to raise my voice I was very frustrated with Jeff refusing to help me. Now I do feel justified in saying that if Maplewood is going to let Jeff Overcharge combat veterans by $1000 a pop he my need a little thicker skin, some sergeants may have even started swearing at him over that kind of money. I feel overall blessed by God that I was able to fix it myself for $25 and was delivered from having to spend over $1000 on unnecessary repairs. Justify your employees actions ever how you like, but making them accountable for losing customers through conduct that appears either criminal or incompetent would be much more beneficial to your business serving the community. Pray for me so I can know better what to do next time I feel trapped in by someone selling me something I know I don't need.

Absolutely outstanding crew here. We drive all the way from north of Grand Rapids and have always…read morebeen blown away by their thoroughness, professionalism, and their passion for cars. I cannot come up with any reason to ever go elsewhere!

Great job! Very kind people. They even delivered the car to my house. I will definitely be a…read morereturning customer.

Scott did a great job helping me with my wiper blades. Excellent customer service. Heyread more

I don't want to make this a review that hurts James Street Auto or their future business, because…read moreChad was very nice in interactions. However, I can't say I was totally satisfied with the outcome of my two trips to James Street Auto. On the first trip, I had a tie rod fail on me. I had it towed to James Street after a fair quote on price and timeline. I realize Chad does't have a huge staff and he's basically running the place on his own, but he did not keep me informed throughout the process very well. It took about a week and a half, which was much longer than he had said in our first conversation. The work seemed good and the price was VERY fair. Despite the timing, I was happy. He warned me my ball joints had some movement but he wouldn't worry about them right now. He failed to have the wheels aligned correctly the first time due to this. As I left, that same day my alternator failed. I needed up replacing this myself to avoid further cost. I chalked it up to coincidence. Then about a month or two later, a ball joint failed. Chad had warned me, so I wasn't too surprised. I had my car towed to James Street Auto again. This time the quotes for parts were just as fair as the first time. However, the labor was much higher. He replaced all of the ball joints and a sleeve on a tie rod that had been damaged in the process. Again, communication was poor. To get updates, I was forced to call and ask. My car was there for over two weeks. As he got the wheels aligned this time, a coolant hose blew out of the intake and sprayed coolant everywhere. (again, this was when they still had the car). To replace the intake he quoted me at $400 for the part (I searched the same brand and kit he mentioned and it retailed for $150) and 5 hours of labor but he also said he could try to epoxy the hose back for just an hours labor and it may hold. If not, we would just have to pay to replace the intake. I had him try the epoxy. I picked up the car and drove it away and it was running poorly. It was missing as I drove. I took it to an out of town mechanic I used all the time when I lived further north. They found the intake was still leaking, so the epoxy had not held. They replaced the intake for the cost of the part (150) and 2 hours of labor. A fraction of what I was quoted at james street. As for the "missing" on the engine, the epoxy had leaked into where the spark plugs are housed, so I had to have all the caps replaced. It's all a very unfortunate situation. Chad was very nice, but I never left his shop without having further problems - yes, my car has over 150,000 miles, but I've had much better experience elsewhere. He is very fair on pricing parts, but the labor seems to be quoted high.

This place is amazing! They are so professional and friendly as well. They take time to explain…read morewhat is going on with your vehicle and what you're paying for. The level of expertise and professionalism is beyond F I am very impressed with his place and will definitely return for any issues in the future!

Very helpful, friendly, punctual & professional service! They helped me pick the right tires for…read moremy driving needs

I would give Accel a 10 out of 5 if possible. Dropped my transmission and had my vehicle towed to…read moreAccel. Derek said he could put in a rebuilt at a price that was very reasonable. I was ready to move forward but Derek said he wanted to check out my vehicle to make sure there were no other issues. They found other issues and recommended that it was not worth fixing...even though they would have made money on putting in a new transmission. Honesty and integrity are how I would describe this outfit.

Back in August I was in a fender bender where someone totaled my car. I found a used Chevy Sonic…read morethere at Accel and purchased it soon after. The sales team was very nice and Johnny on the spot with the paperwork. Needless to say I am very satisfied. Had some service done lately and received the same great service as before. HIGHLY RECOMMEND.

Brilliant service. My mother and I came into Holland to get…read morea vacuum cleaner fixed and do some shopping. Along the way, the car tire went flat. We pulled into Quality Auto Wash on 8th Street and tried to fill the tire, but alas, no go. I then went into their store, and they hooked me up with Heights. They sent out a young man who fixed our problem tire so that we could continue home (30 miles away). He was focused on the task at hand and extremely helpful. I can only say that Heights Service is the place I'd like to encounter the next time that I and my mother have problems on the road. Thank you. You did Holland proud.

They take care of all my vehicles. From repairs, oil changes and tires they are fantastic! Honest…read moregarage and highly recommend.

Was referred here by my mechanic and the service was excellent! Two generations of local ownership.read more

I would like to give a shout out to Mike and Jerry at Pine and 17th Transmission. They got the…read moreoverdrive to work again in my truck. Originally quoted me around 600 to 700 bucks over the phone. I was ok with the quote so no biggie. They got my truck in, it was diagnosed as what we thought it was when we talked on the phone. Got it fixed in a day and the best part it came in way under the quote given over the phone. Came in at about 380 bucks. And now the truck drives like new. A huge shout out to this locally owned business!!