let me just start by saying if I could give this establishment more than five stars I would all…read moreacross the board. The staff went above and beyond to make sure that my insurance claim all the way down to car rental issues i had was handled for me. they even vacuumed out my car before I received it. thank you so much for everything that you guys did to help make this awful situation a smooth one!! God bless you!

very communicative and helpful! speedy and quality work, perfect paint fix. highly recommendedread more

Workmanship is "standard". Customer service is "poor". Maintaining quoted timeline and in budget is…read more"bad". My project went twice as long as promised, and cost me twice as much as what I was quoted. Furthermore, things I was promised were not completed. I was to the point I just wanted my truck out of their shop. The shop is messy and unorganized. Trying to speak to Dan (who has a hearing aid) is impossible. Dan is a nice guy but promises bigger than he can deliver. Overall, the work was o.k., it'll just take awhile to get the bad taste for the overall process to heal....

From the owner: Here at Neeley's Restoration we offer comprehensive repair and restoration services to keep your…read morevehicles in great condition. We offer custom frame repairs and specialize in custom projects to make your dream a reality. With manufactures of high quality aftermarket parts, or custom fabricated in our shop we can build your off road dream or ground pounding street machine. We also work with insurance companies for collision services and aftermarket warranty companies for your service work. With fair estimates, friendly staff and trained technicians we are ready to help.

My car was involved in a minor accident. I took it to West End Body Shop and talked to Gavin. I got…read morean appointment for repair the same week. At the time of repair I was offered a ride home. The work was done quickly with a very reasonable price. I would highly recommend this body shop. Linda P.

my car was hit in the parking lot at a golf course I took it to Gavin to get an estimate for…read moreinsurance. He let me know he could brush out the scrape and reattach my bumper within the morning. He offered me a ride home and I couldn't be more pleased with the results. A genuine expert and totally trustworthy. Thanks for making my morning

Customer service was great, but the quality of the repairs did not meet expectations…read more After picking up my vehicle from an insurance claim, I noticed multiple issues with fitment and finish, along with an unexpected additional charge at pickup that wasn't clearly communicated beforehand. As a result, I've had to go back through insurance to have the work re-evaluated and will be getting the repairs redone elsewhere. I am very disappointed in the quality of work delivered. If you care about your vehicle, or especially if you're a car enthusiast, I would strongly recommend staying clear of this shop and seeking out a more professional and detail-oriented repair facility.

I trust this place with my auto body repairs. They were efficient and spot on and in every detail.read more

Thanks Tom, Tim & Rose for the Beautiful job you have done on my mom's 2007 Ford Focus.These people…read moreReally know what they are doing in the automotive world.. Seppalas Body Shop Provides Auto Collision and Restoration as well as quality detailed work done by some of the best Mechanics In the Grand Rapids area ..Seppala's body shop is a local family ran buisness serving there community and customer base for 30+ years.. My mom got into a serious accedent off of 28th by street this past month Going into a McDonalds in busy traffic which left her In alot of pain and her [car/baby] almost a total loss.. Seppala's body shop in more ways than one helped over see that her car was not only fixed but repaired correctly on the day he said it would be done.. Tom even helped work out the deductable so my mom was not so stressed out on top of everthing else going on.. The shop works together as a team with good communication with there customers and treated my mom like family and even delivered her car to her..Tom personally came to my parents house to help them understand the process of the repairs they had to do Leaving my dad feeling very confortable with our choice in having the Seppala team fix our car and they will always be our choice In auto repair My name is Adam Karwoski ((Adam.karwoski@yahoo.com)) and I have no problem personally reffering you to this respectful buisness

From the owner: Collision . Restoration . Custom Paint. CustomerServiceread more

This place was awesome. Our car had about $4000 worth of damage done to it and they took care of it…read moreso well, you can't even tell I was ever hit. And they cleaned the inside and outside of my car to boot, which was such an added bonus and so deeply appreciated! The customer service was top notch as well. We highly recommend and will come here for every body shop issue in the future!!

Very accommodating for a last minute repair. Scott worked me in for a general repair even though it…read morewas not body work related.

This business cares about their customers. They kept me informed of where they were on the repairs…read moreto my CRV and when it would be done. The results were great. It looked as good as when we bought it new. I highly recommend this business to anyone looking for a great body shop. Thanks Carl for your exceptional service

I brought my car here after it got hit by a deer. ever since I left the shop there has been a…read moresqueaking noise that I brought to their attention all they told me was I needed to pay more instead of trying to see if they didn't put the car back together properly. which they didn't! I personally had to pull off my number to find not one but two missing bolts! found the cause of the squeak to be netal rubbing metal because they did not put it back together properly. I have now called them three days in a row telling me I'll get a call back from the manager and he's dodged every single call. DONT BRING YOUR CAR HERE EVEN IF ITS YOUR LAST OPTION!!! terrible service zero accountability for their actions just a bunch of children in adult clothes.