I normally don't write long reviews, but this appointment was so unprofessional, I swear they had…read moreme on TV. I don't know what quality to expect each time I come to Detroit, but we have to do better, ladies.
I booked a color/retwist with Sala for 10am Memorial Day weekend but I definitely could've been late, considering she didn't start until almost 10:30, chatting with everybody there, including a walk-in talking about the service he wanted. After we FINALLY started and I reminded Sala what I booked (color/retwist), she immediately goes in criticizing my hair saying I "neglected them" after holding up one thinning loc, asking why they were misshapen (as if everyone can grow perfect cookie-cutter locs), reiterated "You definitely need a retwist" because they were a little frizzy...duh that's why I booked an appointment...lol Mind you, I barely had 3 weeks of new growth because I usually interloc them myself but I sat there and let her shade me. Even though she should've known ahead of time that I was scheduling color after a recent interloc (I listed it in the booking notes for the appointment and we had a text convo several days beforehand), she kept commenting to her assistant that it wouldn't be consistent results and that I should have waited and did the color first. Why wasn't any of that explained when confirming the appointment the day before?
(She clearly doesn't read her booking notes, isn't the one responding when you text the shop, or forgets??)
When I politely asked Sala to clarify if that meant the color would be visibly uneven, she had the nerve to play offended! "I know what I'm doing...if I didn't think it'd turn out right, I wouldn't keep the appt." ....OK! She actually joked about me questioning her supposed skills in front of everyone and then low and behold, my color was not right! First of all, she had the assistant start my color so she could go to the store WHILE I WAS THERE. If I booked with the apparent shop owner, that's who should be available or charge me the assistant price! She had to literally show and explain to her how to do color before she left, telling her "Cover all the dark spots, I hate dark spots"...Well, my roots are two shades brighter than the rest of the locs, and there are visible dark roots ALL across the front. After my wash was done, I sat in a towel for over an hour waiting for my retwist to start while she took another customer, claiming she would only need 15 min.
So what should my response have been at that point? Refuse to pay and be ready to fight everyone? Yell, scream, cause a scene? Leave with undone hair in the middle of the service? I had an event right after that I was almost late for and had no choice but to finish. I don't understand what stylists expect when they treat customers poorly but I'm not confrontational and have a lot of social anxiety. For her to keep saying, "I have no idea what happened"..."The color looked like it was right before the wash"... "It's still cute", while everyone in the shop stared at the results, it was the most humiliating experience, especially to turn around and still charge me full price! Sala's only consolation was to return in 3 weeks after my retwist grew out, to correct the color LOL I wouldn't return here for a wash, let alone any color service since she apparently delegates the work to someone else, overbooks AND takes walk-ins so you're there all day or otherwise leave the shop altogether. Lucky for them, I had enough class to pay her and leave, but I'm the only person on Earth who would have dealt with so many red flags in one visit and STAYED. I hope that $200 I paid was a blessing to her.
