My son had an appointment with the Audiologist and so we arrived 20 minutes early as they require…read more The waiting room area is small, but it was not very busy. I was not thrilled when I was told that all the paperwork I filled out online prior to the visit would have to be filled out on paper because they could not locate it. They had a few toys which kept my son occupied during our wait and the Audiologist was right on time to get us for our appointment. My son is not a fan of any kind of doctor,but the Audiologist was patient and got the hearing test done very quickly. They could get their online check-in up to speed but overall this is a good place if you need a Pediatric Audiologist.

The front desk woman's customer service is atrocious. She was rude, didn't smile and had a…read moredemanding demeanor throughout our conversation. The office also scheduled me for a certain type of appointment (?) That my insurance referral didn't cover, which made my coming in for my appointment moot. I mistook the time of my appointment for being a half hour later than it actually was (which I do not hold the office accountable for obviously), but arrived what I thought was 15 minutes early. If you come to this office for your services do not run late! They run appointments in 1/2 blocks and have no buffer time between appointments, so it's best to be on time and not have any questions during or after your services here. The three start review is for the awful front desk staff, and a terrible phone service that does not answer their phones, but only returns calls after left messages. So don't call in hopes of getting a live person.

I went here on Saturday march 28 for some bloodwork because I was not feeling well and hadn't been…read morefor weeks. Before that I had gone somewhere else and they diagnosed me with bronchitis and they gave me medications to take. After doing some bloodwork, patient first found that I had little to know potassium or magnesium in my body plus some other anomalies with my blood work so they sent me straight to the emergency room at Bon Secour in Petersburg, Virginia. After spending hours in the ER, they admitted me to try and get all of my potassium numbers up plus I was on tons of other IV medication's. All in all my visit with patient first was good. I didn't have to wait long. The bathrooms were cleanish lol. It's clean as a doctor's office can be with all the germs. My blood work came back very quickly. And I was on my way to the ER all in within 30 minutes, arriving in the door despite so many people in the waiting room.

Came here to get fluids after vomiting for 2 days straight and not being able to keep anything down…read morewas told it wasn't medically appropriate. Didn't come here for nothing even called a nurse before coming and she was saying to come in.

The quality of the Home Care staff that came out to take care of my parents was much better than…read moreother agencies my family had used. They were friendly and put my Mom with Dementia at ease. After my Father passed away, the main office worked with me on making last minute adjustments and was patient with me as I was transitioning a number of things. I would definitely recommend their services.

From the owner: At Home Care Assistance we pride ourselves on providing the highest quality in home assisted living…read morefor seniors in the state of Virginia. Our live in program is an excellent alternative to expensive assisted living or nursing facility care. We provide care on both an hourly and a 24 hour a day live in basis. We also specialize in home bed bound care for hospice patients or seniors with serious mobility issues. Call us today a free in home assessment of your loved ones needs.

Home Helpers swept in and helped our family at a very difficult time. Each nurse that came was…read morephenomenal. Not just with their experience and medical skills but also just being loving, kind and flexible. They helped us figure out the insurance part of things and really were there with us day in and day out for over a month. They made a very hard time more bearable and we will always be so appreciative.

Tracey and her staff are outstanding. They truly care for Seniors like their own family. I have…read morereferred to Tracey in the past and will do so again without hesitation.

Let me start off that this is an 1 star review solely on the fact of the Nursing department…read moreand,techs or CNAS,Patient care technician..The therapy department is Excellent..During my loved ones stay she was left soaked,not turned from 11:15 am to till 4:30pm when I arrived at the facility.I rang the call bell and the Nurse came to the door I then asked her what was the rounding policy per the facility because on the dry erase boards rounds would be made every 2 hours and my loved would be checked to for incont every 30 minutes.The Nurse told me she peeked in the room and she was sleep so I didn't check her..I told the nurse it was unacceptable she well if she's asleep I'm not going to check her.I said what if she sleeps for 8 hours she said I said if she sleep I'm not going to check her.I then asked if she could direct me to the administrator office she said no I'm not taking you anywhere.The way the facility CEO handled the situation the next morning was unacceptable by myself not being able to visit my loved as he states an,Physical altercation I then asked him what physical altercation,as my family members was present right in the room and witnessed everything.I do believe this was drastic.So speaking up for loved one who can't gets an family member not able to go to a facility because of the negligence of Staff..Please keep your loved ones from Encompass on behalf of the poor Nursing Care..The therapy department is awesome but again that only 3 hours out of the day.For the remainder 21 hours yours total care loved 1 stands a great chance of not being turned and probably care for.The same nurse proceed to give my loved 1 her medication while as she takes her meds crushed related to her recent stroke.Please beware of this negligent facility.And the CEO John was very unprofessional and I do believe matters would have been different if it was an caucasian family.Please please stay on top of nursing if you do send your love 1..but I wouldn't recommend it

From the owner: Rehabilitation Hospital of Petersburg provides comprehensive inpatient rehabilitation in the…read moreGreater Richmond area. Our care team offers physical, occupational and speech therapy to help patients regain independence and return safely to the community. Our hospital holds accreditations from Joint Commission in Stroke Rehabilitation. These recognitions reflect our commitment to safe, high-quality care. Amenities such as interpreter services, support groups and onsite dialysis are available to further support each patient's physical and emotional recovery.

My sister was injured in an accident and I'm so glad I found this place on here! The social worker…read morecame in and was right off the bat just rude! At one point she told my mother to stay out of the conversation she was having with my sister after asking a question. She was completely unprofessional and in no way acted like she cared! After such an unfortunate accident, you would honestly think people (especially nurses) would have some compassion! Unfortunately I do not know what her name was but I just want to warn everyone of this place.

I had Heaven Sent come and care for my husband and they were professional, kind and knowledgeable…read morepeople. I was very satisfied with their work. I would recommend them to anyone.