Our gutter was in a terrible state in December and the front of our house was overflowing with water...I was in the end of a renovation (we had moved out of our place for 4 months) and moving back in end of December...so TruLee and I communicated via text. We coordinated a time and a reasonable estimate async. Her team came home on time and did the work in between 2 major bay area storms - the team was extremely effective and got the work done efficiently and the charge was exactly what Trulee had quoted us. Most importantly there were 2 major storms after the cleaning and our gutter ran smoothly - no leaks and flooding - which tells me they had done their job very effectively. I will always keep Trulee's number handy for my annual Gutter cleaning or window cleaning efforts. read more

Careful Clean did a wonderful job cleaning my gutters and downspouts, and they provided excellent customer service from start to finish that only a small business can provide. Trulee, one of the owners, was incredibly responsive and communicative re: describing the scope of services, explaining her team's process, and setting my expectations in general. The team arrived on time, finished the job ahead of schedule (and under budget!), and they even provided before/after photos that I requested that day as they were setting up. Bravo! read more

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Highly recommend this company to anyone who needs work done around their home. Trulee and her team are responsible and very responsive. They do our gutter and roof cleaning annually and this year I had them power wash the outside of my home and the flagstones in the yard. They even came back out to address a couple of missed spots...very professional. They will be back to do window washing. I cannot say enough good things about this company, do not hesitate to use their home services. read more

This is a truly well-run business. Trulee and her team are fantastic--always responsive and punctual. Their gutter and roof cleaning services, which I've relied on for years, are consistently top-notch and fairly priced. read more

Careful Clean did an amazing job cleaning the exterior of our house. The windows were meticulously cleaned with all the screens removed, sprayed down and installed back. We unfortunately do not have gutters so over the years, the puddles in certain area have caused stains on the concrete. Their team was able to powerwash all the stains out. Lastly, they did an amazing job with our solar panels as well as they have not been cleaned in many years. This should allow them to be more efficient and generate more power. Overall, we are extremely happy with the work done by Careful Clean and their price was very reasonable. We will definitely hire them again. read more

Our insurance company informed us that, in order to renew our policy, the roof, which has mildew, mold, and moss, needs to be cleaned. Careful Cleaning did an excellent job cleaning both the roof and gutters. They were punctual, completed the job efficiently, and the price was reasonable. The owner also followed up to ensure we were satisfied with the work. We're very happy with the results. read more

Careful clean did an excellent job cleaning my home in Belmont. I hired them to do windows inside and out. Power wash our house, pavers and then the following week they came back to seal the pavers to protect them for us.... I scheduled the appointment with Trulee, very nice and professional. It's their busy time of year, so they were quite a few weeks out from being able to schedule the work to be done. However, fortunate for me, Trulee had a cancellation, so she called me and I was able to have the work done sooner....I couldn't say enough good things about this company.......The quality of their service, work (Romeo's crew) is outstanding..... read more

Called today wish my fingers crossed hoping they'd be able to come out before round 2 of the storms hit in two days. They didn't have availability, but then I got a call a little later saying they had finished another job early and could make it out today! The entire team was extremely helpful and professional, and took photos of our gutters when I asked as I had been worried our tree may have damaged them. They also did a great job cleaning our windows. Would definitely hire again. read more

Based on what I read on Yelp, I decided to contact this company to go up on our roof and clean it and the gutters before the rainy season starts again. They were immediately responsive and gave me a quote, and we set up a date for them to come out. They arrived right on time this morning and were done in under an hour (and they charged me a little less than their quote as they didn't take a full hour to finish the job!). I'll definitely use them again! read more

I'm a loyal customer of this great company. It has all the right qualities for me: reasonable price, clear communication, very responsive, the front office (Trulee) is very friendly and they perform with professionalism. I hire them for gutter cleaning, window washing and power washing. Not everything every year but something every year or every other year. read more

Careful Clean just cleaned our windows and solar panels and our windows are the cleanest they've ever been. From start to finish we are impressed with this company. They gave an estimate over the phone by getting info about our house. They arrived on time and only took 90 minutes to do everything! The crew was professional and were very careful when moving things. And when the job was finished Trulee, with whom I spoke at the office was accommodating and revised the charges to reflect the time they were here as opposed to the estimate...saving us quite a bit. I'm still amazed at how clear our windows are. I had no idea they weren't clean until now. We highly recommend them and will definitely use them again. read more

I was very happy with the cleaning of my windows inside and out and the removing of moss from my roof. 4 men showed up and did a great job very quickly and the company is very easy to work with and responsive. I was super impressed with the politeness and professionalism of the men that did the work. Kudos to this company. Also the price was very reasonable. I recommended them to my neighbor and she was very happy also and I got a thank you note for the referral-when does that ever happen??? read more

I used Careful-Clean services to clean the gutters on a big job about 5 month ago. They did such a great job that I asked their help again recently for another job of inspecting and cleaning the roof on my house. I am so impressed by the domain knowledge of the manager and crew, quality of their job as well as paying attention to the details. They are very professional, on time, providing detail of the issues and actions needed and make sure you are happy with their work. Their prices are also very reasonable . The owner/manager is very hands-on and checking on their work to make sure nothing is left behind. She is a true business woman who puts the customer's care and satisfaction ahead of any profit. She follows up with the customer after work to make sure everything is done perfectly.These kind of companies are hard to find these days when profit is not the main goal and quality of their work is their first priority, so when we (Customers) find such a company, we should fully support them and make sure their are recognized and awarded. Thank you very much again Careful-Clean and I am sure I will use your service in the future and do recommend others to try your service too which I am sure they will find it as good as I did. read more

I am very happy with this company for power washing the exterior of our house and cleaning all our windows inside and out. I was surprised by the level of detail the 3 men put in on the job of washing and cleaning for 3 hours. I never knew my windows could look so clean that they look brand new! Highly recommend this company for your cleaning needs. read more

Every year we using Careful clean to clean our Morgan ln Community , there price reasonable, Nice people read more

Trulee and the crew are great. They do strong work and are easy and enjoyable to work with. I definitely recommend them.

Careful Clean unfortunately caused harm rather than helped when we paid them to clean our gutters. They REMOVED the existing grates we had in place and threw them in the garbage without asking us or telling us they were doing so. I cannot imagine how they thought this was ok to do. Those grates were placed there by previous gutter cleaning crews years ago to keep leaves out of the gutters. The grates have been maintained each year when we had our gutters cleaned by every company we've used - until Careful Clean. By the way, the other firm is no longer in business, otherwise we would've used them. Now with the first major rain of the season, our gutters are overflowing around the entire house. Literally water pouring out everywhere. They also asked to be paid more than we agreed to. I see some 5 star and some 1 star reviews. I don't know if they have some good and some bad crews, but our experience was anything by carefully clean. read more

I was scammed by them - please, please be careful in dealing with them! I had used them in 2014 for window washing and gutter cleaning - admittedly they did a nice job then. They contacted me unsolicited in March 2019, saying they were in the neighborhood and could clean my gutters for the same price. When I confirmed the appointment, they tried to raise the price and not honor the earlier price. I should have walked away then, but they then agreed to honor their earlier quote. On the day of service, they showed up late. They stated that they would start between 8-8:30am, but rather starting just before 9. Not a big deal in the grand scheme of things. After they completed the cleaning they provided a written invoice for the quoted amount, which I paid in full by check right there. I should have checked their work more closely before paying, as they left a complete mess around the perimeter of the house. I thought about calling to complain but decided to just let it slide. A few days later I started receiving calls and emails from them demanding more money! My job was "more complicated" and they wanted to be paid more - twice as much more!!! They made false accusations that they had requested more money at the time of invoice and that I was adamant in paying a lesser amount, but that was simply a lie. I paid exactly what they asked to be paid at the time of invoice, and also exactly what they quoted me. Be very careful and wary of this business! read more

This company is anything but careful. With several scratched walls, a bent screen, chipped interior paint, and lace curtains that were tied in a knot so their untrained workers could access the dining room windows. I reported it and their resolution was to only replace the screen. Since then I have found 2 other damaged screens and others with spider webs still on them but will have nothing to do with this company ever again. I have no idea how they can be rated 4.5 stars without some Yelp review manipulation. Beware! read more

Careful Clean is definitely NOT careful. We had them power wash our driveway and patio, and they completely destroyed our pavers. We now have lines (where they power washed) throughout our driveway and patio. I cannot recommend this business, and certainly will not be using them again. read more

Quick response. The crew was very professional and thorough. They did a fantastic clean up after. Will be calling them again for any needed gutter care read more

Excellent Customer Service -- Trulee and Jermaine were friendly and professional; the crew arrived on time, did a good job with window and gutter cleaning, and communicated really well on text. On top of this, they helped me get some torn screens replaced through one of their vendors with minimal hassle to me, which I consider "above and beyond" level of service. Strongly recommended. read more

I have used Careful Clean for about three years. They do superior work. Their team is conscientious, courteous, efficient, thorough and professional. They wipe down all the cobwebs on the house exterior, clean the windows to a sparkle, wipe down the window casings and clean the screens. They leave the place looking a million times better and brighter. I honestly cannot recommend them highly enough. read more

Have used this company before and they did great work. However they have been late and they have made scheduling mistakes. Well I booked them to clean my windows yesterday several weeks ago. I even got a confirmation email Friday saying they would be here between 3 and 3:30 yesterday. My husband and I both came home early. Got everything moved so they could easily access all the windows. By about 3:45-4 had not heard anything. We called the office and left a message. By 5pm still no answer at office and no call saying they would be here. About 6 pm I noticed a message on my phone. They had called about 5:30 to say they weren't coming. Wow. I called the office again to complain. No answer. Why didn't they call me earlier? Horrible customer service! I ended up finding another company to come out later today. I wasn't going to even write this if the owner contacted me and apologized. Nada! No one has called me to say anything or explain what happened or to say they are sorry. Again, horrible customer service. Will never use them again! read more

My gutters were overflowing with leaves and junk. Careful Clean cleaned out my gutters and during last rain fall no more leaking gutters! The gutter cleaning was done with no mess or problems. I trust these guys to get the job done whether I'm home or not. They do awesome work and have cleaned my gutters and windows in the past. I highly recommend Careful Clean and have no problem referring folks to them. Thank you Trulee and staff for the exceptional work! read more

We had careful clean do our gutters after a big storm. They did a great job! We recently had them back to refinish the deck. It looks beautiful and they helped us pick a better stain when we changed our mind mid-job. They were responsive and flexible. read more

Overall the window cleaning and the gutter cleaning was good but it was just a lot of little things. - they had to call to reschedule me, not a big deal since I was flexible that week - whoever was the one who cleaned our gutters blew away one of the gutter covers into our neighbors yard, never mentioned to me, my neighbor had to come by and ask if the cover was ours and my husband had to go up to the roof to reinstall it. - it was just a little messy, didn't fully blow and pick up all the junk that flew off the roof during the gutter cleaning and left a wash bucket in my backyard which they came by a day later to get + one of the screens broke during the window cleaning, they nicely gave me a new one + quick estimate after I called - they used our house listing to get an idea of our house and sent the quote over email read more

We have been using Careful Clean for years now for the cleaning inside and out of our double pane windows on our home. We have ALWAYS been pleased with the result. Trulee, the owner, has always been so accommodating and very fair on her pricing. We couldn't be more pleased! read more

I have been using Careful Clean's services for nearly nine years now and they are still as good as they have ever been. I just had another service done for the windows, gutters, and a power wash and all was perfect. Great people, great price, great service. That's all I can ask for. Still highly recommended. read more

Responded promptly and left the house in great shape, have used their services twice for gutter cleaning and once for window washing. Reasonable pricing for the area and the results are great! read more

in february 2015, the team from careful clean came to clean out our gutters, which were badly in need of clearing and cleaning since my husband and i had not had time to do this ourselves. they were fairly prompt, and very professional, and finished their work in a couple of hours. my husband and i really didn't have to do anything, but we observed from time to time since this was our first time having this type of service done to our home and we were curious as to what this entailed. the team was very thorough and from what we could see, our gutters were cleared of any and all debris. i would highly recommend this group as they did a great job! read more

I am so happy to have found this company. I initially contacted them to clean my roof and gutters, a very messy job at my house. When I arrived home after work the job was complete and the perimeter of the house was immaculate. Since then I have had them power wash all hardscape areas and retaining walls in my yard and everything looks so refreshed like turning the clock back 15 years. They also cleaned our windows and screens including tough to reach ones. Based on the results they achieved in just a few short hours, the value delivered is exceptional. Scheduling and communication with this company is above par compared to most other contractors I have worked with. I cannot recommend them enough. read more

Communication is great. Cleaning was thorough. Expensive. I used their service for gutter cleaning in Nov 2013. Quoted $175 / hour for a crew of 3 with an estimate of 2 hours. When the crew was late a few minutes, they called and informed me. One person worked on the ground and two worked on the roof. One person on the roof was using a blower and another person was hosing down the gutters. After some time, there was work only for one person on the roof and the other person on the roof wasn't doing anything. For example, one guy on the ground unscrewed the gutter downspout for thorough cleaning and one guy on the roof sprayed water into it with nothing for the other person to do. At $58 / hour / person, that's not cost effective. I think a crew of 2 persons could have finished the work at lower cost. Total cost was $240; lower than the estimate over the phone. While calculating the time taken they rounded up to 1 1/2 hours ($262) when it was only about 1hr and 20mins ($233). Only a 10 minutes difference, but remember that it is $175 / hr. Why not round down or calculate the exact amount, using a calculator if necessary? I am now using Ace Raingutter, who does the cleaning for $175 total. Scheduling and communication is not as easy as with Careful Clean, but it works. read more

Quick, careful and clean. My windows look great, as do my screens. They sent a crew of four. They were quiet enough that I could continue working and taking business calls without disruption. The appointment office called prior to their arrival to give me their arrival time. Great communication. Friendly and accommodating. Will definitely use them again. read more

Was referred by another roofing company that said Careful Clean was their recommendation for gutter cleaning. With the recent rains and debris from years of leaves, etc., our gutters were in pour shape and had already overflowed in several areas. We desperately tried to find a quality gutter cleaner and the first one said it would be 3 weeks into January when we called during the holiday season. Carefulclean had the manpower and the personnel to staff our job much quicker and did an excellent job cleaning three downspouts and all the gutters. Highly recommended and I will use them in the future for our window/gutter cleaning jobs. read more

I work in real estate, and have worked with Careful Clean for the past 5 years getting homes looking their best so they are ready to sell. They do an AMAZING job cleaning windows, pressure washing, cleaning gutters...you name it! Aside from reasonable pricing, flexible scheduling, being prompt to appointments and doing a fantastic job - the reason I LOVE working with them is their wonderful service. Tom and his team are completely dedicated to making sure you are satisfied with their work. You really don't realize how much of a difference professional window cleaning and pressure washing can make until you see the results. You home will feel bright, fresh and beautiful! read more

Careful Clean was great! They are super professional and do a great job cleaning the windows and screens. They were very respectful and also wore masks consistently. The arrived on time and worked quietly, efficiently, and quickly. One time when they were cleaning windows they gave me the bill which I accepted happily. The office then called and said the price should be less because they quoted me a lessor amount. Super honest. read more

First, I must admit that I have not actually had anything cleaned by this company. That said, I was VERY impressed when I contacted them. Within a few seconds, they had determined that I was not in their service area and they wouldn't be provide service. Even AFTER that though, Trulee spent a few minutes of her time helping me out with general information on services and pricing. She very easily could have brushed me off (since Careful Clean couldn't actually make any money helping me), but she didn't. And and she told me to expect, their prices weren't the lowest, but were definitely right in line with the rates that I eventually got from a couple more local firms. If their on-site service personnel are as great as their customer service personnel, I think their many five-star Yelp reviews are likely very well earned. read more

Careful Clean is fantastic. Look no further. Reasonable rates and great service. Not only are they friendly ,it's nice to see that the employees still work for the company for over 5 years. That says a lot right there! read more

The crew from Careful Clean came this morning to clean out my clogged gutters. They were right on time and worked quickly. They not only cleaned the gutters, they blew the debris off the rest of the roof. They left the grounds around the gutters cleaner than they were when they arrived. I highly recommend them and will use them in the future for exterior services. read more