Procare Medical/Lancaster's customer support is outstanding…read more My husband is in a wheelchair and his lift (hoyer) malfunctioned. I called several medical supply businesses in the Lancaster area, desperate to lift my husband. Once they found out that I had not bought my Hoyer from them, they would not even try to help me resolve the problem. I called Procare, spoke with their Service Manager, Joel. With empathy and understanding of my situation, he quickly helped me to resolve the problem over the phone. Shortly, thereafter, we needed to purchase a shower/commode chair. There was no question as to what medical supply company we would use to purchase this product. We found that the Procare sales representative, Joe, went the extra mile in helping us to purchase the right chair. We so highly recommend this medical supply company for its service and products.

We'd been searching for a stairlift for my dad and called ProCare Medical because they sell…read moreHandicare which has been rated highly by ConsumersAdvocate and Retirement Living. Project Manager Justin came to our home, measured, answered many questions, and suggested best product options for our stairway (narrow and placed awkwardly next to doorways). He made arrangements for us to view and try out the model we were interested in, at a nearby location. We would not hesitate to deal with ProCare in the future.

Excellent customer service and our delivery team was fast and friendly. Highly recommend this…read morecompany.

Great service! Staff is so friendly and professional. Also they are very patient and willing to…read morehelp. I did go to another store a few miles away and much prefer Performance Biomedical.

Avoid! Owner mistreats employees (always berating them) and has been caught lying about the…read moreavailability of prescriptions (telling me it is not covered by insurance but telling the insurance company a different excuse) to avoid having to place orders. Shady shady business practices. You've been warned and they've been reported!

From Kate Morris - Wilm DE. I used this pharmacy years ago for my pet and now I needed them…read moreagain. They were so nice and will even deliver for me for which I am forever grateful. You do not find service like this very often. Thank you Express Discount Pharmacy - for helping me believe in kindness again!

They have a guy there named Mike. He gave us incredible customer service ! showed us how to use…read morethe portable oxygen tanks. Very genuine, good man ! Thank you , Mike for taking the time to do the job right ! AWESOME

This company is the worst, don't trust them. Make sure you verify with your insurance before you go…read moreto them because they aren't about helping their customers. My family memeber is having so much problems with them. They say sorry but they don't mean it. Their management must know what's happening because he or she never calls to hear the complaints the customers has. Be aware of this company. Thank twice before choosing them.

They don't even deserve one star! The miserable woman that…read moreworks there needs to get reprimanded for the way she acts towards customers! I recently had a shoulder replacement and am not aloud to lift anything heavy of which I specifically asked if I could please take one bottle out to my car at a time, she never answered me and bags six full, heavy bottles into the bag and hands it to me and then I told her again I would need to carry one at a time, she attitudinally says "who is going to carry this bag into your house", like I really had to give this disrespectful employee the answer but I did, " my autistic son"! I am disabled aside from my recent shoulder replacement on top of it and am significantly older than her and despite me being very friendly toward this clearly miserable younger employee, she has zero respect for customers! I've lived in Aston my entire life and won't step foot back into this pharmacy just because of her!

Great business. The staff is extremely friendly and knowledgeable. Their patience is remarkable. I…read morehighly recommend Aston Pharmacy.

I needed a wheelchair for my grandmother so I went to Hess Healthcare. I had such a wonderful…read moreexperience... I know what you are thinking... how can you have a wonderful experience picking out a wheelchair.... the answer: the people who work there! They were amazing, kind, warm people. They helped me choose the best wheelchair that met my grandmothers needs and I really enjoyed talking to them. If you need any kind of healthcare products I would go here. They also told me that they install elevators and stair thingies (you know the thing that slowly gives people a ride up the stairs). If my grandmother had stairs in her house we would have absolutely used Hess Healthcare for one of these things. In sum, go here. The people who work here were really nice, helpful and not pushy!

super friendly staff with a great selection of tattoo supplies. they also have the lowest prices…read morewhich is especially helpful for being so close I can stop by in the morning before I go in and not have to wait for online shipping. they deserve 10 stars but it only goes to 5.

Store has a good selection of medical products but parking access is not great off busy Lancaster…read moreAve. Purchased a medical ColdPac from this business on July 1. Started using on July 14 for a knee surgery. This cold pack started leaking out the freeze material. Took back to the store for a replacement on August 3 but they refused to exchange as it was past their "30" day rule. (By 2 days mind you)! This company should have better relationships with their manufacturers to allow for defective product exchanges. Thankfully I took a photo of the manufacturer contact info and the manufacturer is sending a replacement- however the medical necessity is now - who knows how long it will take to get the replacement. Gave the business 2 stars because they did get me a photo copy of my receipt to send to the manufacturer. Otherwise I will NOT return to this medical supply company again as a result of this experience.

If I could give negative stars I would. I told them to come Pick up their oxygen. it took them 13…read moredays to come and get it and then they charge me for the whole entire month and told me that's just the way it is. Never ever again. You

Friendly and knowledgeable staff. Henry, the clinician who delivered my CPAP, went to great lengths…read moreto ensure I was familiarized with the equipment and it's operation, and comfortable with the fit of my mask. His follow-up call a few days later was greatly appreciated. I would highly recommend WalCare to anyone in need of home medical equipment services!

From the owner: We are dedicated to providing professional and comprehensive home care services to our patients. We…read moreaccept only those patients whose home health needs can be met by the service we offer. We provide the most up-to-date quality home care products available, and we genuinely care for the patients we serve. Our services include the following: * 24 hours, 7 days-a-week emergency services * Patient instruction and training * Assessment and/or equipment maintenance visits, as ordered by your physician * Qualified and knowledgeable staff * Routine delivery and set-up * Assistance with your reimbursement and billing questions in relation to your insurance carrier requirements * Assistance with discharge from a hospital

Ive been on oxygen for 30 years. My lungs were scarred by a Covid19 like pneumonia. Many people…read morewho survive the ravages of covid pneumonia will become o2 dependent as well. So its never been more vitally important to find oxygen/medical equipment providers we can trust and count on. Unfortunately, Berks Medical is By far the worst O2 co. I've ever dealt with. My doctors feel the same way. From the start, phone communications with this company, have been fraught with upset and delays. Im writing this for those who cant. If theyre being this cruel to me, theyre doing it to others. If you are sick, bedridden, house bound, Quarantining, Call someone else. In fact, Call Anyone else! Put it this way, if there was a Minus 5 Stars option, that would be an overly generous rating. The people whom one is forced to deal with, in their so called, Customer Service dept, are the rudest people on earth. They shouldn't be anywhere near a phone. Shouldn't be allowed to deal with the Ill. They make getting what one needs to survive, and in many cases, to stay alive, upsetting, difficult, and almost impossible to receive. Over a year ago they decided to stop carrying the excellemt liquid o2 prescribed for me for 30 yrs. Liquid is the best and purest form of 02. I was upset and wanted to leave the co, because of the rudeness of their customer service. This is the only 02 co Ive had- that closes on weekends. Emergencies happen on weekends. The manager, Cindy talked ne into staying cause i have excellemt coverage. She promised i wouid have 24/7 service, something id never had with them before. I was too sick to argue, trusted her. What a Mistake! Now i have a loud, horrible machine. It doesnt need to be refilled, but i stil need the tubing&other supplies to access it and my nebulizer, breathing treatment machine. However this week when I called for supplies,I was toldmthis was the last time they woukd ever deliver aything to me. Ive maybe needed supplies 3 x in past yr. The rudest of the woman who sooke to me, wss so upsetting it made me cry. There was simpky no reason for her hard, abusive tone. They claim now that they do not, And Will Not deliver tubing, nasal cannulas, nebulizer kits, cpap equipment. Not even during a pandemic. They also wont FedEx or mail it either, said it's too cost effective. If you offer to pay for the delivery, they claim they cant/-wont do that either. Claim they're not "mandated" to deliver these items, and Arent 'allowed to mail them. Claim all their clients,/sick people have neighbors who run these errands. What if u dont have neighbors, or wouldnt or couldnt ask them for this 'favor'- which is to provide what Berks Medical is legally contracted to supply; things you need to survive What if you're quarantining, bedridden, sick, elderly, spouse is dead and/or unavailable, and you cant drive or leave the house? Apparently they feel no obligation to provide you with the items you need to access the equipment they're legally contracted to supply, things you need to stay alive. If you have the misfortune to have to speak to customer service, gird your loins. These people are cold,and mean, and needlessly cruel. They claim this is okay with 98% of their clients.I think they're full of it. In other words, Save yourself, go somewhere else. Go anywhere else but here.

Just called this company to get a prescription for a wheelchair filled for my disabled mother. The…read morewoman who answered the ph asked what kind of insurance she had and when I told her it was Medicare/medicaid she started asking me all kinds question and put me on hold to talk to her manager. when she got back she said they couldn't help me because insurance wouldn't pay for it since they bought her a scooter a few years . She would not listen to the fact that I already had approval from insurance or that it had been over 5 years since the scooter was bought or that the wheelchair was a necessity because my mothers health has deteriorated over those last five years which why her doctor PRESCRIBED IT! These people obviously don't care about service and they definitely don't care about people. Only how fast and easy they can get their money.