Providers and staff are great! Very accommodating to my requests. I recommend this practice to…read moreanyone!

Needed a form filled out, the nurse requested information via MyChart message on a Friday. I gave…read morean immediate response. Nurse thanked me and said she would forward to the provider (Catherine Matkowski). On Monday at 8:30 am the office sets up a video call for 3pm. At 2pm, the provider sends a MyChart message that nobody has responded to the nursing staff and she doesn't have the information from me, but filled out the form to the best of her ability. Nobody shows up to the 3pm video visit. Is it possible that nobody in this office talks to each other? I called to follow up to see if the nurse gave the info to the provider. The male office staff continues to read my conversation verbatim. "Can we ask the nurse if she gave the information to the provider?" He proceeds to read my the messages from MyChart again. I thank him but let him know that I have access and ask if he can ask whether the nurse gave me the information to the provider he reads me the same message from MyChart...that he just read... which implies that the nurse did NOT give the information to the provider. He refuses to let me talk to anyone else and keeps interrupting and talking over me. While I have REALLY enjoyed Michelle Alvarado and Jacklyn Rector, I am hesitant to recommend this office as it seems nobody talks to each other and the male reception staff is argumentative, dismissive of women, and unable to answer simple questions.

9001 Digges Road Suite 104 Manassas VA 20110…read more Does not help with mental health it's been two weeks since I've seen them for mental health and instead the DR did EKG and ran my blood work, which no call back from them... he told me it could take 3-6 months for them to get my old record from my old DR just to put me back on my meds they are scamming ppl and need to be investigated, I don't understand how a person can say hey I need mental health and be turned down, charging my Medicaid everything else but what I really need and for some reason he won't let me speak to an actual dr THIS OFFICE REALLY NEEDS TO BE INVESTIGATED MENTAL HEALTH IS AT AN ALL TIME HIGH AND PPL ARE LITTERALLY DEPRESS DUE TO OUR ECONOMY help ppl not turn them away feeling worst then what they started

This office has illegal medical practices. They mix up patient files and issue incorrect…read moreprescriptions. It takes months to receive a returned phone call regarding urgent medical issues. They withhold prescription refills for pending balances (which is illegal). They're rude and unhelpful. This practice needs to be shut down. DO NOT GO HERE

I have been seen by Dr Mortazavi since 2009. He has been nothing but gracious and down to earth. He…read morehas answered my questions knowledgeably and with patience. I am a nurse and I know I can be difficult. He works with me to develop a plan that I can live with for my chronic respiratory disease. I am amazed at the office staff and how they juggle so many issues. I have never had anyone be less than courteous or helpful. We recently have moved out of the area and I would love to come back for follow up, unfortunately it is too far.

Well the Drs office manger called and informed me he no longer wants the see me and canceled…read moreappointment for Monday 1-12-15 at 9:00am. Well this just confirms that this dr dose not care about his practice. As a business owner I will bend over backwards to help my customers. I am not asking for anything FREE I PAY MY WAY. Dr. Mortazavi you are being so unfair and you willingness not to meet and clear this up as humans do just showed it. One unhappy patient. BEWARE CUSTOMER SERVICE FROM THIS DOCTOR WAS NOT GOOD TO ME!!!!! Big flag

UnbelievableProfessionalism, has taken great care of my family for years. The staff is extremely…read morekind and always thoughtful of our needs. The medical team is innovative and extremely helpful about my hormone regiment.

UPDATE: I switched GYN's and was able to get the procedure requested done within a month, and…read morewithout having to pay up front. My current doctor had never heard of such a policy before. ---------------------------------------------------------------- My experience with Dr. Hall herself and her nurse were very positive. I felt her bedside manner was great and any question I asked, they were happy to answer thoroughly. My negative review is more specifically aimed toward the administrative staff and their policies toward procedures already covered by insurance. I needed to have a particular procedure done, and Dr. Hall assured me they had done this before and were familiar with the procedure. Long story short, the administrative staff took 4 weeks to let me know that, even though the procedure was 100% covered by my insurance, they would not go through with it unless I paid up front for the implant and procedure, then they reimbursed me after insurance reimbursement was sent to them. I dealt with one member of their staff in particular throughout this ordeal that made sure to let me know, probably 5 times in total, how much of a burden it would be for the practice to be out $800 while they waited for insurance to come through with the reimbursement. So in summary, they'd rather take that money from me, though they saw themselves that this would be 100% reimbursed by my insurance. I am a 23 year old woman with great insurance. That is a lot of money for one INDIVIDUAL PERSON to be out. I would not pay for health insurance each month if I was going to have to pay for these things anyway. After waiting 4 weeks for this to get resolved and only receiving ANY information from them when I reached out to them myself, I am switching OB-GYN's. This member of their staff made it very clear that the priority lies with the practice's financial stability instead of with the patient's health. On top of that, the individual in the administrative staff was incredibly rude. Each week, after waiting for more information from her, I would call to get an update (most of the time she would start with "oh, I meant to call you...") and it was very clear how interrupted she felt by my call. I could not believe her laziness in getting this information over to me and her rude attitude with each phone call. I really wish I could give Dr. Hall 5 stars. Without this situation and the laissez faire attitude of the administrative assistant, I would have ranked my visits with them very highly.

DISCLAIMER: My apologies in advance for this lengthy review. I wanted to document the horrible…read morecustomer service my wife and I experienced from the INOVA FAIRFAX HOSPITAL NICU during a 3.5 month span. The best part of this review is that my wife and I gave birth to a healthy baby girl. Due to her being a preemie, she stayed in the hospital for an extended period where we experienced first hand the broken healthcare system and instances of malpractice within the NICU. Regarding the care of our daughter, it was a frustrating experience from the beginning! There was a great communication barrier between us and the hospital staff, to include front desk personnel, nurses, doctors, supervisors and upper level hospital management. To make a long story short, this hospital failed us, often picking and choosing what protocols they should follow, and not providing key information to us that they promised to deliver. In our initial complaint, we spoke to the supervisor to explain the discrepancy in communication, and all they could do is apologize, and attempted to justify the behavior of their staff. There is also a disparity in the amount of minority (African American) nurses at the unit. The few black nurses that provided care for our daughter expressed concerns with how the unit was being handled. Specifically, one of our daughter's nurses explained her reasoning to transition from full-time to part-time due to her inability to do what she studied and practiced for years regarding taking care of babies. Instead, she explained that at INOVA Fairfax, the nurses are simply tasked with following the doctor's orders even if it is contrary to what the child needs. Although the nurses are the primary care-givers for the children, their feedback is not really valued and that presents a major disservice to the families. In addition, we noticed a big disservice that the nurses were providing. Many nurses were on their phones, reading books and having leisure conversations outside of the infants rooms while alerts were going off that required immediate attention for their assigned babies. There was also a clear incompetence displayed by the night-time staff and nurses compared to the dayshift. Calling at night-time for updates was a nuisance due to the ignorant staff saying that they did not know the answers to basic questions. We would often be advised to just check with the day shift. Doctors and nurses alike agreed that the night-time staff doesn't really know anything and verified that the care at night is often not up to par! Therefore, the night-time staff doesn't really do anything to advance the child. There is also a disparity in the amount of minority (African-American) nurses at the unit. The few black nurses that provided care for our daughter expressed concerns with how the unit was being handled. Specifically, one of our daughter's nurses explained her reasoning to transition from full-time to part-time due to her inability to do what she studied and practiced for years regarding taking care of babies. Instead, she explained that at INOVA Fairfax, the nurses are simply tasked with following the doctor's orders even if it is contrary to what the child needs. Although the nurses are the primary care-givers for the children, their feedback is not really valued and that presents a major disservice to the families. As it relates to the doctors, it was frustrating due to the many doctors we would see on a week to week basis, all had differing opinions regarding our daughter's care. In most instances, it seemed as if no action was their best course of action instituted. As a result, every milestone that our daughter accomplished was initiated by us. With such a slow trajectory regarding our daughter's care, it inspired us to look into how her development could be expedited to get her home as quickly and safely as possible. Every suggestion that we made was implemented, and our daughter never had to go backwards. That presents a major quandary on behalf of the hospital because the doctor's get paid to make the decisions. Consequently, in this case, we were proposing all the decisions, and they would just say, "ok, then, let's try it." There is plenty more that transpired, but due to limitations I cannot share. However, if you are a minority and are having a baby, you may want to reconsider contrary to INOVA Fairfax.

Sam is awesome! He is my physical therapist for my spinal cord injuries. He challenges his patients…read moreand goes above and beyond to help them see heir potential when they don't! I am grateful for having him on my road to recovery as other people in the industry are not up to his caliber. I will continue to recommend him to anyone that is in need of a top notch physical therapist in the area. Thank you for your time and have a fantastic day!

Doctor - 4 stars Staff - 1.5…read more I really dislike when I go to see a great doctor, yet have to deal with a rather unprofessional and rude staff. He may want to think about getting a new receptionist.

I've been taking my kids to Dr. El-Mawan for about 3 yrs. He's a decent dr. & does the necessary…read morethings. He's not real great about explaining things or giving you info though. My son had bloodwork & they never called me with the results so I assumed all was well. He ended up back, sick & we were told at the appt. his bloodwork showed he was positive for strep. The bloodwork came in days before & no one called. I saw him & also had bloodwork done. Nurse told me 2-3 days for it to come back. Then when I call on day 3 recpt. said it takes 2-3 wks. I called 3 more times after wk. 2 to check. I specifically asked twice if they will call me as soon as it comes in as I was suffering with a miserable allergic reaction/hives. They never called. I called & got the results. (3 wks. 1 day to get them)The dr. asked me rather bizarre questions at appt. also. I'm looking for a new dr. now, one who acts like they care & actually returns calls & gives you your lab results without having to be hunted down. I was very ill & needed meds. I had been in the office on a wed. Called on Fri. to ask for new meds to help control hives. I was miserable. I called 3 times practically begging for a prescription. Finally on call 3 recpt. tells me the dr. is out of town for 2 wks. & she didn't think he'd return a call. They were still open, obviously so I asked if there's another dr. who is handling things as I was just left hanging. I ended up getting my prescription but felt it was ridiculous what I had to go through to get it. The lack of concern is my reason for looking for a new dr. I really don't feel like these people care about my health.